Hex-Net Update Error code -11

Dana:

Thanks and Merry Christmas/Happy Holidays/Happy New Year to all at Ross-Tech!

Dana:

Would you kindly let me know when the repaired/replacement device is shipped?

Thanks!

Robert,

Do you have a tracking number for the one you sent us? It's not marked as received in our system, and I just went through the unopened packages downstairs and none of them looks to be yours.

-Uwe-

Uwe:

It is UPS Tracking Number 1Z97A56R0324260190

UPS Tracking Results follow:


Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number:
1Z97A56R0324260190
Service:
UPS Ground
Weight:
.20 lb
Shipped/Billed On:
12/28/2016
Delivered On:
01/03/2017 3:31 P.M.
Delivered To:
LANSDALE, PA, US
Received By:
ONEAL
Left At:
Front Desk

Thank you for giving us this opportunity to serve you.

Sincerely,

UPS

Tracking results provided by UPS: 01/11/2017 7:00 P.M. ET

Let me know if you need further information.

Best to all!

Well, then it really should be here somewhere!

Sounds like I'll have to go downstairs to chew bubble gum and kick ass tomorrow.

-Uwe-

They found it now!

It will be fixed today and over-nighted back to you. You should have it tomorrow. I apologize for the confusion.

-Uwe-

Roger and Thanks!!!

NP on "confusion" - I am surprised anything makes it the "last mile" to the intended recipient after the express carrier deposits the parcel wherever they deem appropriate that day...

Module received and working.

Thanks for your help!