Florin Dobrea
New Member
- Joined
- Apr 15, 2019
- Messages
- 4
- Reaction score
- 2
- Location
- UK
- VCDS Serial number
- H11-002625 (2nd hand?)
Good afternoon everyone and thank you for approval to be part of VAG community,
I bought this tool as second hand and bought as unregistered. Today picked up from royal mail and i tried to register the tool under my name.
I've done firmware update, i`ve sent info for registration, after 4hrs i've got an email "You recently tried to register HEX-V2 (H11-002625). Our records show this HEX-V2 is currently registered to another customer".
Strange because the tool still showing 7 runs left / unregistered and the seller keep saing the tool is 100% unregistered and is something wrong from ross tech side.
I had similar issue months ago with another tool, but previous owner has called to Gendan and i've got transaction id to my email.
Not sure why this happening on my laptop or there is any restriction to my email?
Cannot register more than one tool to the same address/under the same name?
Any advice on this case please?
Thank you,
Florin
Appologise but i've just noticed i didn't post on "product support".
If someone can move this thread will be great.
I bought this tool as second hand and bought as unregistered. Today picked up from royal mail and i tried to register the tool under my name.
I've done firmware update, i`ve sent info for registration, after 4hrs i've got an email "You recently tried to register HEX-V2 (H11-002625). Our records show this HEX-V2 is currently registered to another customer".
Strange because the tool still showing 7 runs left / unregistered and the seller keep saing the tool is 100% unregistered and is something wrong from ross tech side.
I had similar issue months ago with another tool, but previous owner has called to Gendan and i've got transaction id to my email.
Not sure why this happening on my laptop or there is any restriction to my email?
Cannot register more than one tool to the same address/under the same name?
Any advice on this case please?
Thank you,
Florin
Appologise but i've just noticed i didn't post on "product support".
If someone can move this thread will be great.
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