Hex can usb no longer registered?

  Oct 13, 2017 #1  

Z

Zu11y

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Hi guys,

I have used my genuine cable for years now, earlier today i have been getting various errors saying my device is not registered.

I checked the about page and it saya my cable is unauthorised/unregistered.

Any ideas what happened?

 

  Oct 13, 2017 #2  

Uwe

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Looks like someone used it with a hacked software that came with a clone.

-Uwe-

 

  Oct 13, 2017 #3  

Z

Zu11y

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I did plug my lead in another garage owners laptop so thats whats caused it.

How do i rectify this?

 

  Oct 13, 2017 #4  

Uwe

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You can do a flat-rate repair/exchange with us (e-mail Support@..). The cost directly from us is $129 plus shipping.

Or you can upgrade to a HEX-NET.

You may also want to discuss options with the UK distributor you bought it from.

-Uwe-

 

  Oct 13, 2017 #5  

Z

Zu11y

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Wow i made a genuine mistake and now have to pay to sort it. When i have already paid a sum for thw genuine cable. No thank you will look into the vas system and stay away from this sort of crappy service