Newbie alert

[Tony g]

Hi guys I have a very old VCDS (10.6.4) and I used it today for an hour then it wouldnt recognise the dongle again. Software is on a mini CD so I uninstalled and tried again but nothing. Is it able to brought to life again of just too old (like me) . I have tries the verify link but Theres no short number on my unit but the long number off the screen is hexc715-[redacted]-5ad6 I need to try and fix Seat Ibiza with brake lights stuck on (body module?)
Thanks Tony

 

[stefdds]

Perhaps a couple of pictures would also help.

Sticky - How To Post Pictures

The best way to post pictures is to upload them to some photo-hosting site. If you don't use a photo-hosting site, try imgur.com, you don't need to create an account there, you can just drag & drop pictures to it, and they have apps to upload pictures straight from your phone as well. Once...

forums.ross-tech.com

 

[Uwe]

Theres no short number on my unit but the long number off the screen is hexc715-[redacted]-5ad6

What you have there is an ancient clone/pirate copy of a HEX+CAN. The only thing we can suggest is that you purchase a legitimate VCDS system. UK distributors:

Ross-Tech: Distributor List

-Uwe-

 

[Tony g]

What you have there is an ancient clone/pirate copy of a HEX+CAN. The only thing we can suggest is that you purchase a legitimate VCDS system. UK distributors:

Ross-Tech: Distributor List

-Uwe-

Ancient yes but not a clone in my opinion. I paid £60 from the UK 10yrs ago.

 

[RGH0]

Software on a CD is clear indicator of a clone as genuine cables use software downloaded from Ross-Tech direct

 

[Tony g]

Software on a CD is clear indicator of a clone as genuine cables use software downloaded from Ross-Tech direct

has that always been the case? I'm not knowingly using pirate stuff (or was) I always assumed the ross tech stuff was a ripped version of the vag stuff hence the instruction not to go online lol.
I doubt ill buy another real or fake for the amount of uses I'd need it.
Cheers

 

[RGH0]

Instructions not to go online is another key indicator of a pirate clone cable. The clones cannot accept an update for genuine Ross Tech software over the net and are stuffed if that occurs. As far as i am aware genuine Ross Tech software has always been download and not supplied on a CD but i am sure Uwe can confirm.

 

[stefdds]

Ancient yes but not a clone in my opinion. I paid £60 from the UK 10yrs ago

Intellectual property has nothing to do with "your opinion" ; you purchased a fake/clone so get over it!

 

[Uwe]

Ancient yes but not a clone in my opinion.

Well, the serial number that you posted (which was redacted) leaves no room for doubt.

Also, having paid £60 for something that sold for $349 back then doesn't sound good either. Used HEX+CAN interfaces bring three-figure prices in the secondary market to this day -- assuming of course that they are legitimate.

-Uwe-

 

[Uwe]

I always assumed the ross tech stuff was a ripped version of the vag stuff hence the instruction not to go online

-Uwe-

 

[woodardhsd]

Is there something specific about the serial number that indicates that? My serial is similar ( hexc715-*********-5bcd.) I previously had a genuine HEX-USB, purchased direcly from Ross-Tech back in 2006 or 2007. I upgraded to a HEX-V2 in 2020, but never got around to registering it like I should.

 

[MrMeeseeks]

Is there something specific about the serial number that indicates that? My serial is similar ( hexc715-*********-5bcd.) I previously had a genuine HEX-USB, purchased direcly from Ross-Tech back in 2006 or 2007. I upgraded to a HEX-V2 in 2020, but never got around to registering it like I should.

Yes, RossTech that manufactures the adapters and software, also own and run this site. They can check the serial number against their records of adapters they have manufactured.

They are going to see a serial number and say to themselves "Hmmm, that serial looks odd, we don't appear to have it on our records, let alone manufactured it."
Like a bouncer on a club door, "If your name's not on the list, You aint coming in"

 

[Uwe]

Is there something specific about the serial number that indicates that? My serial is similar ( hexc715-*********-5bcd.) I previously had a genuine HEX-USB, purchased direcly from Ross-Tech back in 2006 or 2007. I upgraded to a HEX-V2 in 2020, but never got around to registering it like I should.

You're good now. Problem was, you joined the forum way back when using an e-mail address we didn't have in our records at that time.

-Uwe-