Look for a surprise treat in the mail this week............
NostraJackASS Has Spoken!
WoW Jack, I don't know what to say as I'm actually both thrilled and also speechless. I also thought it would be best to reply to you here instead of by email and hope you don't mind.
I just showed my wife your email and she's completely flabbergasted (and by the way she loves real German chocolate and wanted to personally thank you too). We are both ever so grateful that you're not only a real decent human being, but also one honest individual that plays by the rules....
There's very few people in the world today who will actually go completely out of their way in order to help out complete strangers. For that I would like to let other fellow forum members know that you should be their first person of contact for any issues that they may have when dealing with immobilizer software/hardware or other electrical gremlins involving their Audi's instrument clusters or 's.
I want to say that I was completely bummed out the past few days (lesson well learned and I will be heeding your other advice about following up with the proper agency too) about having to sell off the Audi until I read your email. The car is really well equipped and clean both inside and out. And if everything works out when your surprise treat in the mail arrives next week, then that will go a real long way towards solving the one major issue that currently plagues this car.
The other things that you personally mentioned in the email I will not go into detail here, but I also share similar, but not exactly the same circumstances you mentioned. Yes, we struggle financially, but we have two daughters that we sacrifice everything for (so they can have a chance at a better life), but the bills never end when they are both in college. Also you can google my address in Maps and see my house is not extravagant by any means...lol
Okay I've said enough already, but at least now I can look forward to next week and put off of having to sell the car.
Jack, I will keep you posted here on the outcome and just wanted to share my own experience with your help so others will not be hesitant in seeking your services or advice in the future.
Kind Regards,
Robert