no hex-net found message in infrastructure mode.

PinoySaMI · Jul 20, 2014

Hi. I am new to VCDS and recently bought a mobile hex-net. When i first did an auto scan it stopped at 55%. I was told to update my hex-net thru infrastructure mode. When i plugged my mobile hex-net i got a notification that there is no hex-net found.

I have a 2014 Mac Air with OS X version 10.9.4. I downloaded the HexNetConfigV1.9.jar.

I have an 2011 Audi A4.

Need help.

Uwe · Jul 21, 2014

You've connected the HEX-NET to your Mac via USB? Does your Mac see it?

What exactly happens when you run the configuration utility?

-Uwe-

PinoySaMI · Jul 21, 2014

Uwe said:
You've connected the HEX-NET to your Mac via USB? Does your Mac see it?

What exactly happens when you run the configuration utility?

-Uwe-

Hi,

Yes it is connected to my Mac using the USB. I have to check. I didn't pay attention if my Mac see the Hex-Net. I'll do it when I get home after work.

PinoySaMI · Jul 21, 2014

it seems my Mac cannot see the hex-net mobile. I do not see anything under devices. There is one listed under Devices, Remote Disc, but when i clicked it it doesn't tell me anything.

From left to right, i have a steady green, an orange and a blinking green light.

Uwe · Jul 21, 2014

Please find some other computer to plug it into and check if it's seen there. If it's a Windows machine, leave Device Manager ope while you plug it in and look for something to appear (or disappear when you unplug it). I don't do Mac OS, so I can't advise you on whether that technique works there.

-Uwe-

PinoySaMI · Jul 21, 2014

ok. I think i got it now. I think i need to plug the hex-net first before i opening the config utility.

I got some info from my hex net. I will now try to update my hex net.

I used profile#3 as Profile #2 is already taken (activation). I then plug in the new IP address to safari browser but it didn't access the VCDS mobile software.

At this point, should i unplug my Hex-Net from my computer and plugged to my car?

I am using an iPhone 4S

jakematic · Jul 22, 2014

PinoySaMI said:
ok. I think i got it now. I think i need to plug the hex-net first before i opening the config utility.

Correct.
You don't "see" the HN on Mac except with config utility.

You should be able to use Safari to access HN once it's on your wifi network.

PinoySaMI · Jul 22, 2014

I made some progress this afternoon. I was able to plug the new IP address i got today into my IPhone browser and was able to do an HN update. I was also able to do a complete scan of my Audi A4. What i wasn't able to accomplished is to register into the cloud. I didn't see this on my iPhone after i successful log-in to HN.

Where can I find the service reset function?

Santos · Jul 22, 2014

Mind posting the autoscan?

What issues did you have registering for cloud?

Service reset is done via adaptation channel. The procedure will vary based on the protocol the module uses.

jakematic · Jul 22, 2014

PinoySaMI said:
What i wasn't able to accomplished is to register into the cloud. I didn't see this on my iPhone after i successful log-in to HN.

Go to a module (e.g. 01) then select cloud functions and you can register.
I was confused about it at first too.

PinoySaMI · Jul 23, 2014

I didn't see the cloud button to register. I was just informed by Jakematic that i need to go to a module (e.g. 01) to get to the cloud functions.

Santos said:
Mind posting the autoscan?

What issues did you have registering for cloud?

Service reset is done via adaptation channel. The procedure will vary based on the protocol the module uses.

PinoySaMI · Jul 23, 2014

jakematic said:
Go to a module (e.g. 01) then select cloud functions and you can register.
I was confused about it at first too.

Thanks. I will do it this afternoon when get home.

PinoySaMI · Jul 23, 2014

BTW, I got this error message when i hit refresh list. " HEX-NET version is less than the minimum version supported by this config utility. Please use an older version of the utility". I am using version 1.9 for Mac.

How do you attach something from desk top? The insert image icon is asking for a url.

PinoySaMI · Jul 23, 2014

Santos said:
Mind posting the autoscan?

What issues did you have registering for cloud?

Service reset is done via adaptation channel. The procedure will vary based on the protocol the module uses.

How do you post the auto scan? Can i post it thru the cloud or i need to have the results posted in a file hosting website?

Santos · Jul 23, 2014

The Scan results are in plain text. You can copy and paste the text into a post.

PinoySaMI · Jul 23, 2014

Not sure how to do that using a HN mobile and an iphone 4S, but i will try. Any specific page or do you need all the pages?

PinoySaMI · Jul 23, 2014

jakematic said:
Correct.
You don't "see" the HN on Mac except with config utility.

You should be able to use Safari to access HN once it's on your wifi network.

Sorry for the delayed response. yes i do not see HN on my Mac except with config utility.

PinoySaMI · Jul 23, 2014

Santos said:
Mind posting the autoscan?

What issues did you have registering for cloud?

Service reset is done via adaptation channel. The procedure will vary based on the protocol the module uses.

if i can see my saved auto scan in the cloud, does it mean that i am already registered? i can view all my saved scans on my iPhone.

PinoySaMI · Jul 23, 2014

jakematic said:
Go to a module (e.g. 01) then select cloud functions and you can register.
I was confused about it at first too.

should my HN mobile be plugged to my car to go to cloud function and register or i can do it while my HN is plugged to my computer? Coz i cannot see a cloud button when i go to any module.

Uwe · Jul 23, 2014

Plug into car.

Access a module directly, for example, 01-Engine. Then click [Functions]. Then there will be a button labeled [Cloud Functions].

-Uwe-

no hex-net found message in infrastructure mode.

Verified VCDS User

Benevolent Dictator

Verified VCDS User

Verified VCDS User

Benevolent Dictator

Verified VCDS User

Verified VCDS User

Verified VCDS User

Administrator

Verified VCDS User

Verified VCDS User

Verified VCDS User

Verified VCDS User

Verified VCDS User

Administrator

Verified VCDS User

Verified VCDS User

Verified VCDS User

Verified VCDS User

Benevolent Dictator