Hi all, I'm new here. Also got the "Sorry you need a licensed interface" error on HEX-V2 and 17.1. Machine is a new Windows 10 laptop. I didn't try exiting and re-starting the program and will give that a shot.
Which 17.1 are you using? 17.1.0, or the new (just a few hours old) 17.1.1 that's linked in the post above yours?Hi all, I'm new here. Also got the "Sorry you need a licensed interface" error on HEX-V2 and 17.1. Machine is a new Windows 10 laptop. I didn't try exiting and re-starting the program and will give that a shot.
I installed the new 17.1 a couple of days ago and I tried it yesterday and it works ok. I have Avast Pro running all the time and that doesn't cause any problems when installing.
This change is intentional. Go test it on a vehicle.I've just downloaded and installed the new 17.1.1. I forgot to say yesterday when you click on About the Serial Number says Please test on a car to see serial number as it did a couple of days ago and the serial number shows. On all previous updates if you click on About the serial number shows without connecting to a vehicle.
So it's been a whole day since we posted this now.17.1.1 is now available on our Download Page.
We believe this should fix the problem.
Feedback would be greatly appreciated.
So it's been a whole day since we posted this now.
Have all you fine folks who were having this problem died and gone to heaven?
Has not one of you tried it?
-Uwe-
That's a different issue. One we've not yet been able to reproduce.Still having problems with auto scans hanging on DTCs with 17.1.1 Uwe.
Still having problems with auto scans hanging on DTCs with 17.1.1 Uwe.
That's a different issue. One we've not yet been able to reproduce.
Not to a this thread, but same problem here - since 16.4 I am not able to do automatic update. I just thought it was me, but seems like this has occurred in someone else's computer too.Ooops, didn't notice that post. Was trying auto-update but it says there is nothing to update.