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Thread: VCDS 17.1 licencing issues on legitimate HEX_USB_CAN cable ...

  1. #1
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    Exclamation VCDS 17.1 licencing issues on legitimate HEX_USB_CAN cable ...

    I've had my VCDS HEX-CAN-USB cable for a while but after installing VCDS 17.1 on my WIn 7 laptop this morning and scanning my A8, I experienced two separate licencing issues which I'd never seen before.

    1) I Autoscanned my D3 A8 and it halted when reading ECU 4F with a window labelled "VCDS Interface check" with the message "Failure to communicate [-2], Please use [Options]>[Test] for further details".

    : I OK'd the window, went to Options / Test and it gave me my normal Windows showing all was well. "Port status OK ... Version 1.96 ... K1 OK K2 OK CAN OK"

    : Went back to Autoscan again and it worked OK! Then did some other ECU logging to diagnose my door fault problem with no further problems.

    2) After closing VCDS I realised I wanted to look at the Gateway List for which I used the Autoscan menu. This failed to run and showed me a message "Sorry! This function requires a liecenced interface".

    : Once again went to Port test; all was well exactly as before. Also went to look at licence info - this was OK too - "Valid/activated"

    : Went back to AUtoscan menu and I believe Gateway List now worked [may have done a autoscan successfully instead].

    I've got logs and screen prints for this but not sure how I can easily incorporate screen print jpgs into this thread. Could always email to support ...

    Regards - Julian

    PS 17.1 was installed 'over the top' of my existing 16.8 version.

  2. #2
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    "Sorry! This function requires a licensed interface"
    I got this message time by time with previous versions, too. I think, this is because of my old, slow and overloaded laptop running Win XP. On my second laptop (more resources, almost fresh Win 7) I have never seen this message. So I don't stress for it

  3. #3
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by JulianHicks View Post
    I've had my VCDS HEX-CAN-USB cable for a while but after installing VCDS 17.1 on my WIn 7 laptop this morning and scanning my A8, I experienced two separate licencing issues which I'd never seen before.
    Can you give us complete specs on this computer, please?

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  4. #4
    Verified VCDS User golfi_vend's Avatar
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    I heard similar results today with 17.1 and legitimate cable.
    I myself haven't had this issue yet.
    I am a VW Freak - Le WV Freaks OR Come visit me at my work with ODIS concerns - FORSS ODIS GeKo/FaZit access for VW/AUDI/Škoda
    The world is my oyster...

  5. #5
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    This happened this morning on my Micro CAN cable, never seen this issue before. I just closed down the software and started again with no issues.

  6. #6
    Verified VCDS User TBAx's Avatar
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    Experienced this bug before (on 16.8.3 and so on) with the HEX+CAN-USB cable, but never experienced it with the HEX-NET - all referencing the DRV (German) version. I don't think it's a performance a computer performance issue...

    Code:
    ####################################################################################################
    ###                               Product Information                                            ###
    ####################################################################################################
    
    Product: Ross-Tech VCDS DRV 16.8.4.5 / DS267.0 / 20170104
    Installer Version: 3.2.6.239 compiled with NSIS v3.0
    Installation Directory: C:\Program Files (x86)\VCDS-DRV
    Installation Date/Time: 06.01.2017 @ 18:33:36 (UTC)
    
    ####################################################################################################
    ###                          Hardware/System Information                                         ###
    ####################################################################################################
    
    ComputerSystem Manufacturer 1/1: ASUSTeK COMPUTER INC.  
    ComputerSystem Model 1/1: UX31LA  
    Processor Name 1/1: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz  
    ComputerSystem TotalPhysicalMemory 1/1: 4172869632           
    BIOS Manufacturer 1/1: American Megatrends Inc.  
    BIOS SerialNumber 1/1: E4N0BC11897515G  
    BIOS Version 1/1: _ASUS_ - 1072009  
    
    ####################################################################################################
    ###                         Operating System Information                                         ###
    ####################################################################################################
    
    OperatingSystem 1/1: Microsoft Windows 10 Home  
    OperatingSystem Version 1/1: 10.0.14393  
    OperatingSystem Architecture 1/1: 64-Bit          
    OperatingSystem WindowsDirectory 1/1: C:\Windows        
    
    ####################################################################################################
    ###                               Network Information                                            ###
    ####################################################################################################
    
    NetworkAdapter Name 1/16: Microsoft Kernel Debug Network Adapter    
    
    
    NetworkAdapter Name 2/16: Intel(R) Dual Band Wireless-AC 7260       
    
    
    NetworkAdapter Name 3/16: Microsoft Wi-Fi Direct Virtual Adapter    
    
    
    NetworkAdapter Name 4/16: Microsoft ISATAP Adapter                  
    
    
    NetworkAdapter Name 5/16: Teredo Tunneling Pseudo-Interface         
    
    
    NetworkAdapter Name 6/16: Bluetooth Device (RFCOMM Protocol TDI)    
    
    
    NetworkAdapter Name 7/16: Bluetooth Device (Personal Area Network)  
    
    
    NetworkAdapter Name 8/16: WAN Miniport (SSTP)                       
    
    
    NetworkAdapter Name 9/16: WAN Miniport (IKEv2)                      
    
    
    NetworkAdapter Name 10/16: WAN Miniport (L2TP)                       
    
    
    NetworkAdapter Name 11/16: WAN Miniport (PPTP)                       
    
    
    NetworkAdapter Name 12/16: WAN Miniport (PPPOE)                      
    
    
    NetworkAdapter Name 13/16: WAN Miniport (IP)                         
    
    
    NetworkAdapter Name 14/16: WAN Miniport (IPv6)                       
    
    
    NetworkAdapter Name 15/16: WAN Miniport (Network Monitor)            
    
    
    NetworkAdapter Name 16/16: Microsoft ISATAP Adapter #2               
    NetworkAdapter MAC Address 1/16:                    
    
    
    NetworkAdapter MAC Address 2/16: 7C:7A:91:55:64:D7  
    
    
    NetworkAdapter MAC Address 3/16: 7C:7A:91:55:64:D8  
    
    
    NetworkAdapter MAC Address 4/16:                    
    
    
    NetworkAdapter MAC Address 5/16:                    
    
    
    NetworkAdapter MAC Address 6/16:                    
    
    
    NetworkAdapter MAC Address 7/16: 7C:7A:91:55:64:DB  
    
    
    NetworkAdapter MAC Address 8/16:                    
    
    
    NetworkAdapter MAC Address 9/16:                    
    
    
    NetworkAdapter MAC Address 10/16:                    
    
    
    NetworkAdapter MAC Address 11/16:                    
    
    
    NetworkAdapter MAC Address 12/16:                    
    
    
    NetworkAdapter MAC Address 13/16:                    
    
    
    NetworkAdapter MAC Address 14/16:                    
    
    
    NetworkAdapter MAC Address 15/16:                    
    
    
    NetworkAdapter MAC Address 16/16:                    
    
    ####################################################################################################
    ###                                         End                                                  ###
    ####################################################################################################

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  8. #7
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    Quote Originally Posted by Uwe View Post
    Can you give us complete specs on this computer, please?

    -Uwe-
    Certainly Uwe;

    Lenovo T60 Laptop
    Intel Core Duo T2400 @ 1.83GHz
    2.00GB RAM
    32bit Win 7 Home SP1
    64GB SSD disk

    Always runs on battery when I'm running VCDS; no other software used other that Avast ANtiVirus. Never seen a licence issue before in about 15months ...

    Regards - Julian

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  10. #8
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    BTW I have Avast antivirus installed on Win XP computer, too, where I see "unlicensed" notification time by time

  11. #9
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    I also have Avast AV running too but have not seen this issue until this version. Maybe a common thread?

  12. #10
    Verified VCDS User TBAx's Avatar
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    Nope, Norton Security here; disabling it completely did not prevent this issue.

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