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Thread: vcds mobile issue

  1. #1
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    vcds mobile issue

    Hi my name is ahmad and am using vcds mobile and lately its beeping 3 times and i am not able to communicate with it through my phone and whenever i try to update it i get the error -11, any help will be appreciated thanks

  2. #2
    Benevolent Dictator Uwe's Avatar
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    Moving to HEX-NET Support...

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

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    sorry Sir, how can i do that?

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    Benevolent Dictator Uwe's Avatar
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    We can give you an RMA via e-mail so you can send it in and we'll fix it for you.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  5. #5
    Ross-Tech Employee Dana's Avatar
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    Hi Ahmad,

    Uwe already moved the thread to the HEX-NET Beta Support sub-forum.

    I apologize for the inconvenience but we suspect this HEX-NET is suffering from SD card failure. Before we place an order for the warranty replacement interface please let us know if you are at the same address as the original order (Order ID 293609) on 10/12/2015.

    Best Regards,
    Dana

    RET?ID=4937 | RMA Number: 161011RA4

  6. #6
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    Quote Originally Posted by Dana View Post
    Hi Ahmad,

    Uwe already moved the thread to the HEX-NET Beta Support sub-forum.

    I apologize for the inconvenience but we suspect this HEX-NET is suffering from SD card failure. Before we place an order for the warranty replacement interface please let us know if you are at the same address as the original order (Order ID 293609) on 10/12/2015.

    Best Regards,
    Dana

    RET?ID=4937 | RMA Number: 161011RA4
    thanks for the quick replay, i really appreciate your help, yes am at the same address , livonia 48154, thanks again

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  8. #7
    Ross-Tech Employee Dana's Avatar
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    Excellent, the RMA Number is 161011RA4 and the replacement HEX-NET Pro Unlimited Activated interface is shipping with Order ID: 324709

    I asked the Orders team to include a call tag to cover the return shipping of the malfunctioning interface. It needs to be returned to:

    Ross-Tech, LLC
    Attention:161011RA4
    881 Sumneytown Pike
    Lansdale, PA 19446

    Tel: +1 267 638 2300

    Thanks,
    Dana

    O?ID=324709

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  10. #8
    Administrator Andy's Avatar
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    Slight change of plans, we'd like you to send us the HEX-NET first because we believe we should be able to fix it and return it to you. Please use the same address and RMA number that Dana provided above. I sent an email with this information as well.

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