Email and forum support from Ross-Tech is free and at present is assumed to be for life of ownership. That is, provided you remain a registered user in good standing with Ross-Tech, you will have support.
What could cause one to loose support? Most often it is Attitude! Since Ross-Tech provides this support for free, it is a privilege - not a condition of purchase. We reserve the right to invite those who abuse to longer be supported by us.
Live telephone vehicle specific support is fee based. $35 for one VIN/One problem (our definition of a ticket) with up to 5 business days of unlimited calls to resolve that problem.
You will have to speak with the local distributor as to the support they will offer in addition to the support Ross-Tech offers to those who register their purchase.