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Thread: after purchase support in UK

  1. #1
    Verified VCDS User
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    after purchase support in UK

    Hello from England.
    If i buy a HEX+CAN cable from a local distributor, what support can i expect, and for how long will this support last ?

  2. #2
    Ross-Tech Employee
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    Email and forum support from Ross-Tech is free and at present is assumed to be for life of ownership. That is, provided you remain a registered user in good standing with Ross-Tech, you will have support.

    What could cause one to loose support? Most often it is Attitude! Since Ross-Tech provides this support for free, it is a privilege - not a condition of purchase. We reserve the right to invite those who abuse to longer be supported by us.

    Live telephone vehicle specific support is fee based. $35 for one VIN/One problem (our definition of a ticket) with up to 5 business days of unlimited calls to resolve that problem.

    You will have to speak with the local distributor as to the support they will offer in addition to the support Ross-Tech offers to those who register their purchase.

  3. #3
    Benevolent Dictator Uwe's Avatar
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    It's difficult for us to judge how much technical knowledge each of our resellers has. However, if you buy a legitimate system from any local reseller, you get the same support from us as you would if you purchased directly from us, the only catch is you need to register your system with us first. That's easily accomplished by filling out this form. In addition, the local reseller will also provide warranty support should there be a problem with the hardware. That's rarely needed but it does happen.

    -Uwe-

  4. #4
    Verified VCDS User TDI28's Avatar
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    I bought my VCDS from Ilexa in UK many years ago and the support has been first class.
    Last edited by Uwe; 06-20-2014 at 05:41 PM. Reason: Fixed spelling of reseller's name and added link

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