Hello,
I bought VCDS HEX+CAN cable (at full price) from German seller. I made first install from USB key that came with the box and had no problem. Update to latest 15.7. went OK. When I installed new beta v16, cable is not detected.
I found out that my cable has different USB driver that one from ross-tech site. When I make clean installation from your site cable is not detected until I manually install USB driver from USB key.
Before buying I asked seller if this is original cable that can be upgraded from official site and got confirmation without any indication that I need special drivers. Now seller is saying that I need to install software from there site, that v16 is not yet available and beta is only meant for professional use.
Can anything be done to "upgrade" this cable to standard issue that will work with original USB drivers? Registration on your site went OK and updating inside 15.7. is working OK. Seller has official web page and presents itself as VCDS supplier.
If you can help, I can send you additional information on private or post it here.
Thank you.
I bought VCDS HEX+CAN cable (at full price) from German seller. I made first install from USB key that came with the box and had no problem. Update to latest 15.7. went OK. When I installed new beta v16, cable is not detected.
I found out that my cable has different USB driver that one from ross-tech site. When I make clean installation from your site cable is not detected until I manually install USB driver from USB key.
Before buying I asked seller if this is original cable that can be upgraded from official site and got confirmation without any indication that I need special drivers. Now seller is saying that I need to install software from there site, that v16 is not yet available and beta is only meant for professional use.
Can anything be done to "upgrade" this cable to standard issue that will work with original USB drivers? Registration on your site went OK and updating inside 15.7. is working OK. Seller has official web page and presents itself as VCDS supplier.
If you can help, I can send you additional information on private or post it here.
Thank you.