Licencing problem

  Mar 21, 2016 #1  

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Byrd

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I received my (a) HEX-NET back on Saturday from being sent in for an updating issue. I tried to change some coding on my vehicle and got an error message. It read, "must have licencing to make these changes" Please help.

Thanks,
Antone

 

  Mar 21, 2016 #2  

Uwe

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Are you seeing this in VCDS ("classic" or desktop) or in VCDS-Mobile?

-Uwe-

 

  Mar 21, 2016 #3  

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Byrd

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Seeing it on my laptop version 15.7.4

 

  Mar 21, 2016 #4  

Uwe

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What does the License Status on the About screen show?

-Uwe-

 

  Mar 21, 2016 #5  

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Byrd

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Unregistered/Unauthorized

 

  Mar 21, 2016 #6  

Uwe

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Shoot us an e-mail (Support@...) with the serial number you see there please.

-Uwe-

 

  Mar 21, 2016 #7  

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Byrd

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Sent an email

 

  Mar 21, 2016 #8  

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Byrd

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All taken care of. Thanks again for the quick responses