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Thread: General thoughts and suggestions on HEX-NET

  1. #31
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    Quote Originally Posted by Uwe View Post
    Anyway, I think we'd be better off making a quick instructional video and embedding it in the store page referenced above.
    Actually, jyoung8607's pictures were good enough for me. I'd actually like it if BOTH ends of the extension had the reversible shield - I'm leaning towards following your advice and leaving the HEX-NET connected - but the nice molded strain-relief cable end makes wrapping up the cabled assembly kinda awkward.

    I know, picky, picky, picky but hey I'm trying to pack all this stuff up to take to Germany to get my car finally, so suddenly compactness got interesting

  2. #32
    Verified VCDS User romad's Avatar
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    Quote Originally Posted by Uwe View Post
    User's manuals are so last-century. Nobody reads them anyway. Anyway, I think we'd be better off making a quick instructional video and embedding it in the store page referenced above.

    -Uwe-
    Actually, while videos help, they are mainly a supplement to a written manual. With a manual, I can have it with me out in the vehicle for immediate reference; I have to run into the house, watch the video, run back out and try to remember "was it tap first then enter or enter then tap?". I've seen (and had) some questions in these forums that could have been answered in a good written manual. If you don't want to include a physical printed manual, then have it as a downloadable PDF like you have for the VCDS software.

    The FIRST thing I do with a new piece of equipment is sit down and read the manual from cover to cover. However, I just received my new BendPak QuickJack this week and read the "Installation and Operation Manual". I then went out and found that it was very lacking in several instances, so the written manual must be comprehensive.

    I just read Bruce's blog entry, and I agree with him. The problem as evidenced by Fluke is that everyone thinks the latest shiny thing is best and forget the tried-and-true. Please don't be like Fluke and provide the information in both forms.

  3. #33
    FoRT jyoung8607's Avatar
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    Quote Originally Posted by Uwe View Post
    User's manuals are so last-century. Nobody reads them anyway. Anyway, I think we'd be better off making a quick instructional video and embedding it in the store page referenced above.
    Quote Originally Posted by romad View Post
    I just read Bruce's blog entry, and I agree with him. The problem as evidenced by Fluke is that everyone thinks the latest shiny thing is best and forget the tried-and-true. Please don't be like Fluke and provide the information in both forms.
    Everyone learns in different ways, and it also depends on what it is you're trying to learn. I personally like well-organized written text, augmented with pictures and diagrams anywhere it helps clarify the text. Videos are okay but they're not my first preference, because I'm usually seeking specific information rather than a general education. I don't want to sit through a 10 minute video looking for one bit of information. Also, I'm not always somewhere that I can be playing sound. Indexed and searchable manuals are my first go-to.

    Bruce might be interested in this recent Washington Post article on how reading skills have changed with the Internet. Things like constant multitasking, the barrage of information available, and the need to filter out extraneous information like ads have really had an influence. The researcher really kind of named and brought into focus something I've experienced myself.

    Regarding the choice between written manuals and videos, I'll just echo the sentiment others already shared:



    Jason

  4. #34
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    Quote Originally Posted by jyoung8607 View Post
    Everyone learns in different ways, and it also depends on what it is you're trying to learn.
    We should take this to my blog but I really do get this... we all learn differently.

    Bruce might be interested in this recent Washington Post article on how reading skills have changed with the Internet.
    Great article and I couldn't agree more with the author.. I find myself doing the skimming thing despite my desire to read and understand. But what I have done to counter that impetus to skim is I sit everyday and read at least one chapter in a book. I force myself to take time.

    At work, I have to skim... I don't have the time to read in depth all of the posts on a forum or all of the emails that blast through the sales@Ross-Tech plus my emails in my own account. And what happens when I skim? I miss the message too often. I read something that is not present. I end up getting an entirely wrong impression.

    What I see from the 4 of us who are commenting at this point about the reading and such, we are readers... note that no opposition has come from those who are savvy with the new tools. My guess is we have put too many words here and they have already lost interest in the conversation!

    What will happen when attention spans measured in seconds are the rule? What will communications between people resemble?

    As said, this part of this thread probably should move to my blog! (but I have no idea how to direct there!)

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  6. #35
    Ross-Tech Employee Eric's Avatar
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    I am not a fan of videos as a product manual either. As a tutorial on how to remove a ramp of carbs on a 4cyl sportbike, they work OK... But since we're using them now, I probably should not expand too much on my feelings regarding this matter.

    Quote Originally Posted by Bruce View Post
    What will happen when attention spans measured in seconds are the rule? What will communications between people resemble?
    You all should watch:

    It's funny how some things are already pertinent 10 years later, for instance the diagnostic interface in the hospital looking like Metro.

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  8. #36
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    Eric, one of the commentators to the article, posted a link to the Youtube trailer for this movie: https://www.youtube.com/watch?v=BBvIweCIgwk

    I think you are spot on with what we can expect!

  9. #37
    FoRT jyoung8607's Avatar
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    Quote Originally Posted by Eric View Post
    You all should watch: (Idiocracy)
    Love that movie. I could probably perform the whole thing start-to-finish, Rocky Horror style. Dr. Lexus is on my permanent Youtube playlist.

    Quote Originally Posted by Bruce View Post
    What will happen when attention spans measured in seconds are the rule? What will communications between people resemble?
    Well, you just need a little tweak to your ad campaign is all. I think I can help. If the moderators will permit me a little latitude...

    -----

    I understand everyone's shit's misfiring right now, but listen up. I got a three point plan to fix EVERYTHING.

    Number one, we got this guy Not Sure how to say his name.

    Number two, he's fixed more Volkswagens than any man alive!

    Number three, his tool is going to diagnose EVERYTHING.

    And I give you my WORD... the tool will be out of Beta in ONE WEEK!


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  11. #38
    Benevolent Dictator Uwe's Avatar
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    Gentlemen, this whole discussion arose out of someone not knowing how to reverse the OBD-II extension. While I agree that videos are not the optimal means of documenting everything, for that specific thing, I really do think a video would be better than a written "manual", even if the manual had a series of pictures.

    -Uwe-

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  13. #39
    FoRT jyoung8607's Avatar
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    Back onto HEX-NET... two items with the upgrade, and two questions.

    Upgrading: I've been through several upgrades now and each time I see a dialog insisting the upgrade failed, but it ran just fine. It seems to be cosmetic only.



    Upgrading: My upgrade from CB 4102 to 4104 went quickly and normally but my upgrade to FW 0184 took probably 5 or 6 tries. It would recognize I needed to upgrade, but it would stall at Proceeding (I think) at 0%. I let it sit for quite a while each time, and then verified there were no flash-update LED patterns before hitting Cancel or rebooting it. This may be entirely coincidence, but I had the WiFi config utility running on my desktop that was powering it, and when I closed it, my very next try succeeded.

    Question: Should Turbo Mode MVB reading work on HEX-NET? Curious if that's broken, in-development, or not planned for HEX-NET.

    Question: I may be imagining it, but Auto Scan progress with Desktop on CB 4104 seemed just a bit faster. Did something change?

    Jason

  14. #40
    Benevolent Dictator Uwe's Avatar
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    I saw that stall once, when we first put FW 0184 on the Alpha channel (along with CB 4103 -- which wasn't released on the public Beta channel).

    I tried to reproduce that this evening with an interface that hadn't been touched in a few weeks. I'm not in the office. Self-Test -> Advanced Network test shows ping times between 58 and 63ms with a the Connection quality indicated as "Good". I used the Java Configuration utility to configure an interface onto the local WiFi, then left it connected to the PC while I updated the FW using my phone. No stall.

    I did get "Update Failed" on the CB, but that is indeed cosmetic, 'cause I've seen that more often than I'd like but never had one that actually failed.

    Question: Should Turbo Mode MVB reading work on HEX-NET?
    I think so, but what are you testing it on? It's never been available universally.

    Question: I may be imagining it, but Auto Scan progress with Desktop on CB 4104 seemed just a bit faster. Did something change?
    I don't think there's been a change in this version, but that's why we added the "Elapsed Time" at the end of the Auto-Scan data, so we can keep track of any changes (intentional or not -- there were some builds that were unintentionally slow).

    -Uwe-

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