Ok, when we were in the car last night, I created a log that started before and ended after the only time I saw it fail. My son mentions it in the first post. Problem is, I don't know what to do with the log. Well versed in taking realtime recordings on locos, and when I did it, just used common sense and assumed that's what I was doing. It saved somewhere but when he tried to open it, what he saw is what he posted in post 1. If the answer is hidden somewhere in that log or somewhere else on that laptop, let us know and we will get it to you post haste.