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Thread: Gateway not supported

  1. #1
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    Gateway not supported

    Hi VAG friends,

    I receive the hex v2 yesterday (i’m new not a upgrade) from randstadcarsolutions which is the official dealer from the benelux. I have registrated the vcds and it shows valid when i click the about button, i try to connect it on multiple cars and still everytime the same “gateway not supported” and can gateway 19 said no controller found. I tried everything even the usb drivers & settings.

    On my car the test is all oke and ready to use And the volt is 12.5v i also tried with idle on, engine hood open everthing (golf 7 gti 2013 5G/AU)

    I want to use it so badddd and now its not possible

    Please help me out

    Greets

    Jerry

  2. #2
    Benevolent Dictator Uwe's Avatar
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    Please plug it into your Golf 7 and tell/show us exactly what you get when you do [Options] -> [Test].

    Also tell us what other cars you have tested it on.

    -Uwe-
    Lock-down of sick people: Quarantine
    Lock-down of healthy people: Tyranny

  3. #3
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    Portstatus: OK
    Interface: Found!
    Type: HEX-V2
    Version:
    CB: 0.4513.4
    FW: 0.256
    Status: Ready
    CAN: Testing, K1: OK, K2: OK
    VBat: 12,17V, VIgn: 12,17V

    This is the result when I test

  4. #4
    Benevolent Dictator Uwe's Avatar
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    "CAN: Testing" is not good. That's an indication it can't communicate with your car's gateway.

    If it does this in multiple cars that are new enough to have CAN gateways, you may have a defective interface.

    -Uwe-
    Lock-down of sick people: Quarantine
    Lock-down of healthy people: Tyranny

  5. #5
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    Yes the audi and polo from 2011, and 2009, so you think its the Hex v2 itself?

  6. #6
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by Devagman View Post
    Yes the audi and polo from 2011, and 2009, so you think its the Hex v2 itself?
    If it's the same in all of these cars, then I would guess so.

    I have sent an e-mail to your distributor with a link to this thread. I suggest you contact him too. I am confident he will make it right for you.

    -Uwe-
    Lock-down of sick people: Quarantine
    Lock-down of healthy people: Tyranny

  7. #7
    Ross-Tech Employee Dana's Avatar
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    Hi Jerry,

    I replied to your e-mail with one last suggestion (debug level 1024) before you send the interface to your distributor.

    Best,
    Dana

  8. #8
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    Hi Dana,

    I tried this right now and still the same results, nothing different pops up.

    Greets,
    Jerry

  9. #9
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    I also see that from the 16 port,(hex v2 interface) the 2 in the mid or sticking out and the rest of the 14 or on the same place/angle..is this how it should be?

  10. #10
    VCDS Distributor NEtech's Avatar
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    Yes that is correct, that it is Ground / Negative pins.

  11. Likes Uwe, Jetta ,97 liked this post

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