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Thread: 77 Telephone Reset User Profiles

  1. #1
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    77 Telephone Reset User Profiles

    Hi on a VW Golf Mk6 I cannot seem to perform the Adaption to reset the user profiles for the Bluetooth. I think it needs the security code, but I dont know what it is. The little yellow bubbles not popping up like normal. Using 19.6 HexNet. There are 4 profiles and we cant add another phone and it wont let us delete the phones. Any ideas welcome.

  2. #2
    Benevolent Dictator Uwe's Avatar
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    Hi and welcome.

    Please post an Auto-Scan so people can see exactly how the car is equipped and configured. I'm pretty sure not all Mk.6 Golfs have identical Bluetooth setups.

    -Uwe-
    Lock-down of sick people: Quarantine
    Lock-down of healthy people: Tyranny

  3. #3
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    You have to erase the profiles via adaption-channel... Look there... change the value from "not erased" to "erased" and click save/do-it. Took me some time to figure this some time ago!
    Golf VII, 1.6TDI BM Ed. 40 - 110 PK

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    Quote Originally Posted by Mari View Post
    You have to erase the profiles via adaption-channel... Look there... change the value from "not erased" to "erased" and click save/do-it. Took me some time to figure this some time ago!
    I tried that seems to not work, I assumed I needed the security code first for it to accept.

  6. #5
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    Quote Originally Posted by Uwe View Post
    Hi and welcome.

    Please post an Auto-Scan so people can see exactly how the car is equipped and configured. I'm pretty sure not all Mk.6 Golfs have identical Bluetooth setups.

    -Uwe-
    Here you go:

    Code:
    Monday,23,March,2020,17:29:19:16219
    VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64
    VCDS Version: 19.6.2.2 (x64)  HEX-NET CB: 0.4508.4
    Data version: 20200210 DS308.0
    www.Ross-Tech.com
    
    
    VIN: <excluded>  License Plate: <excluded>
    Mileage: 156680km-97356mi   Repair Order: 
    
    
    
    --------------------------------------------------------------------------------
    --------------------------------------------------------------------------------
    
    
    Chassis Type: 1K-VW36 (7N0)
    Scan: 01 03 08 09 10 15 16 17 19 25 2E 42 44 46 52 56 62 72 77
    
    VIN: WVWZZZ1KZBW204672   Mileage: 156680km-97356miles
    
    01-Engine -- Status: Malfunction 0010
    03-ABS Brakes -- Status: OK 0000
    04-Steering Angle -- Status: OK 0000
    08-Auto HVAC -- Status: Malfunction 0010
    09-Cent. Elect. -- Status: Malfunction 0010
    10-Park/Steer Assist -- Status: OK 0000
    15-Airbags -- Status: OK 0000
    16-Steering wheel -- Status: Malfunction 0010
    17-Instruments -- Status: OK 0000
    19-CAN Gateway -- Status: Malfunction 0010
    25-Immobilizer -- Status: OK 0000
    2E-Media Player 3 -- Status: OK 0000
    42-Door Elect, Driver -- Status: OK 0000
    44-Steering Assist -- Status: Malfunction 0010
    46-Central Conv. -- Status: OK 0000
    52-Door Elect, Pass. -- Status: OK 0000
    56-Radio -- Status: Malfunction 0010
    62-Door, Rear Left -- Status: OK 0000
    72-Door, Rear Right -- Status: OK 0000
    77-Telephone -- Status: Sporadic communication error 1000
    -------------------------------------------------------------------------------
    Address 01: Engine (J623-CAYC)       Labels:. 03L-906-023-CAY.clb
       Part No SW: 03L 997 557 P    HW: 03L 907 425 C
       Component: R4 1.6l TDI   H43 9980  
       Revision: --H43---    Serial number: 00000000000000
       Coding: 08114014032500080000
       Shop #: WSC 01357 011 00200
       ASAM Dataset: EV_ECM16TDI02103L997557P 003002
       ROD: EV_ECM16TDI02103L997557A.rod
       VCID: C9DAC2626886D907B2-809C
    
    2 Faults Found:
    9873 - Exhaust Gas Recirculation Cooling Valve Control Circuit 
              P2427 00 [032] - Short to Plus
              Intermittent - Not Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 2
                        Fault Frequency: 23
                        Mileage: 156609 km
                        Date: 2020.03.22
                        Time: 12:43:48
    
                        Engine speed: 1460.25 /min
                        Normed load value: 53.7 %
                        Vehicle speed: 17 km/h
                        Coolant temperature: 78 C
                        Intake air temperature: 20 C
                        Ambient air pressure: 1010 mbar
                        Voltage terminal 30: 13.892 V
                        Unlearning counter according OBD: 40
                        Sensor for temp after charge air cooler: raw value-TBA_MES: 20 C
                        Charge air pressure: actual value-MAP_MMV: 1220.55 hPa
                        Air mass: actual value:: 23.15 g/s
                        Air mass proportion filtered-FAC_MAF_CYL_KGH_RATIO_FIL: 0.96594
                        Sensor for engine block temperature: raw value-Coolant temperature: 78 C
    
    6116 - Function Restriction due to Faults in Other Modules 
              U1113 00 [032] - -
              Intermittent - Not Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 6
                        Fault Frequency: 4
                        Mileage: 156255 km
                        Date: 2020.03.09
                        Time: 07:28:25
    
                        Engine speed: 1205.50 /min
                        Normed load value: 0.0 %
                        Vehicle speed: 47 km/h
                        Coolant temperature: 44 C
                        Intake air temperature: 8 C
                        Ambient air pressure: 980 mbar
                        Voltage terminal 30: 14.344 V
                        Unlearning counter according OBD: 38
                        Accelerator position: normalized-Accelerator position: 0.00 %
                        Cruise Control System (CCS): switch position-STATE_CRU_SWI_POS: 00000010 
    
    Readiness: 0 0 0 0 0 
    
    -------------------------------------------------------------------------------
    Address 03: ABS Brakes (J104)       Labels:. 1K0-907-379-60EC1F.clb
       Part No SW: 1K0 907 379 BE    HW: 1K0 907 379 BE
       Component: ESP MK60EC1   H31 0108  
       Revision: 00H31001    
       Coding: 133B200D092200FEC81104EB901B0081310000
       Shop #: WSC 01357 011 00200
       VCID: F6A0799E41F8E6FF0F-80A2
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 08: Auto HVAC (J301)       Labels:| 3C8-907-336.clb
       Part No SW: 7N0 907 426 K    HW: 7N0 907 426 K
       Component: AC Manuell    H17 0202  
       Revision: 00012001    
       Coding: 0000000002
       Shop #: WSC 01357 011 00200
       ASAM Dataset: EV_Climatic A01005
       ROD: EV_ClimaBasis_VW36.rod
       VCID: BC34ABB637547CAF39-80E8
    
    2 Faults Found:
    9477141 - Position Sensor for Air Distribution Flap Motor 
              B109C 15 [008] - Open or Short to Plus
              Intermittent - Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 2
                        Fault Frequency: 1
                        Reset counter: 84
                        Mileage: 156562 km
                        Date: 2020.03.22
                        Time: 10:41:48
    
    9481200 - Refrigerant Pressure 
              B10AB F0 [009] - Too Low
              Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 2
                        Fault Frequency: 1
                        Reset counter: 171
                        Mileage: 119397 km
                        Date: 2017.02.02
                        Time: 14:21:47
    
    
    -------------------------------------------------------------------------------
    Address 09: Cent. Elect. (J519)       Labels:. 1K0-937-08x-09.clb
       Part No SW: 1K0 937 084 D    HW: 1K0 937 084 D
       Component: BCM PQ35  B   103 0615  
       Revision: 00103 AD    
       Coding: 48180A3A8825F1C040080080340000E443510088536D8160648000200040
       Shop #: WSC 01357 011 00200
       VCID: AF2E8CFAFE2297378C-80FA
    
       Subsystem 1 - Part No: 5K2 955 119 
       Component: Wischer 03011  26  0512 
       Coding: 009795
    
       Subsystem 2 - Part No: 1K0 955 559 AH  Labels: 1K0-955-559-AG.CLB
       Component: RLS 150111 05  54  0403 
       Coding: 0330AD
    
       Subsystem 3 - Part No: 1K8 951 171 
       Component: DWA-Sensor 00  001 0104 
    
       Subsystem 4 - Part No: 1K8 951 605 B
       Component: LIN BACKUP HO  H11 9005 
    
    3 Faults Found:
    00988 - Lamp for Brake Light; Right (M10) 
                010 - Open or Short to Plus - Intermittent
                 Freeze Frame:
                        Fault Status: 00101010
                        Fault Priority: 1
                        Fault Frequency: 254
                        Reset counter: 84
                        Mileage: 148155 km
                        Time Indication: 0
                        Date: 2013.10.26
                        Time: 12:18:48
    
                 Freeze Frame:
                            Term 15 On
                        Voltage: 14.00 V
                            ON
                            ON
                            Term 50 Off
                            OFF
                            ON
    
    01038 - Central Locking Thermal Protection 
                000 - - - Intermittent
                 Freeze Frame:
                        Fault Status: 00100000
                        Fault Priority: 6
                        Fault Frequency: 4
                        Reset counter: 60
                        Mileage: 149469 km
                        Time Indication: 0
                        Date: 2013.12.20
                        Time: 16:37:13
    
                 Freeze Frame:
                            Term 15 Off
                        Voltage: 12.05 V
                            OFF
                            ON
                            Term 50 Off
                            OFF
                            OFF
    
    00907 - Intervention load Management 
                000 - - - Intermittent
                 Freeze Frame:
                        Fault Status: 00100000
                        Fault Priority: 6
                        Fault Frequency: 2
                        Reset counter: 84
                        Mileage: 156615 km
                        Time Indication: 0
                        Date: 2014.08.13
                        Time: 17:02:30
    
                 Freeze Frame:
                            Term 15 On
                        Voltage: 11.55 V
                            ON
                            ON
                            Term 50 Off
                            OFF
                            OFF
    
    
    -------------------------------------------------------------------------------
    Address 10: Park/Steer Assist (J446)       Labels:. 3C8-919-475.clb
       Part No SW: 5K0 919 475 E    HW: 5K0 919 475 E
       Component: PARKHILFE 8K  H01 0012  
       Revision: --------    Serial number: 12591035647309
       Coding: 108001
       Shop #: WSC 01357 011 00200
       VCID: B83CB7A60B6C508FDD-80EC
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 15: Airbags (J234)       Labels:| 5K0-959-655.clb
       Part No SW: 5C0 959 655 B    HW: 5C0 959 655 B
       Component: AirbagVW10    013 0613  
       Serial number: 003G5R02G2VG  
       Coding: 00003948
       Shop #: WSC 01357 011 00200
       ASAM Dataset: EV_AirbaVW10SMEVW360 A01014
       ROD: EV_AirbaVW10SMEVW360.rod
       VCID: B12A8A82E01681C79A-80E4
    
       Crash sensor for side airbag: driver side: 
       Subsystem 1 - Part No SW: 5K0 959 354     HW: 5K0 959 354 
       Component: S.Sens.Fahr.V  H01 ---- 
       Serial number: 3572MSME5F2A315AZZZ1
    
       Crash sensor for side airbag: front passenger side: 
       Subsystem 2 - Part No SW: 5K0 959 354     HW: 5K0 959 354 
       Component: S.Sens.Beif.V  H01 ---- 
       Serial number: 3582MSME2372355AZZZV
    
       Crash sensor for side airbag: rear: driver side: 
       Component: S.Sens.Fahr.H  --- ---- 
       Serial number: 3512QSME16036E63ZZZU
    
       Crash sensor for side airbag: rear: passenger side: 
       Component: S.Sens.Beif.H  --- ---- 
       Serial number: 3522QSME06087D06ZZZW
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 16: Steering wheel (J527)       Labels:| 5K0-953-569.clb
       Part No SW: 5K0 953 507 BC    HW: 5K0 953 549 E
       Component: Lenks.Modul   008 0080  
       Revision: --------    Serial number:  90422KAC000WW
       Coding: 1082140000
       Shop #: WSC 01357 011 00200
       ASAM Dataset: EV_SMLSNGKUDS A05001
       ROD: EV_SMLSNGKUDS_A05.rod
       VCID: F2A8458E2590FADF23-80A6
    
       Multifunction steering wheel control module: 
       Subsystem 1 - Part No SW: 3C8 959 537 D    HW: 3C8 959 537 D  Labels: 3C8-959-537.CLB
       Component: E221__MFL-TK6  H06 0022 
       Serial number: 50000000000000282548
       Coding: E20000
    
    3 Faults Found:
    229139 - Turn Signal Stalk; Switch for Cruise Control 
              B1144 F1 [008] - Mechanical Malfunction
              Intermittent - Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 3
                        Fault Frequency: 5
                        Reset counter: 82
                        Mileage: 156245 km
                        Date: 2020.03.07
                        Time: 18:48:44
    
    365080 - Controls in Steering Wheel 
              U108E 00 [008] - No Communications
              Intermittent - Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 6
                        Fault Frequency: 208
                        Reset counter: 84
                        Mileage: 118962 km
                        Date: 2017.01.17
                        Time: 07:58:43
    
    530190 - Local Databus 
              U1030 00 [008] - Electrical Malfunction
              Intermittent - Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 6
                        Fault Frequency: 1
                        Reset counter: 84
                        Mileage: 156540 km
                        Date: 2020.03.21
                        Time: 23:34:55
    
    
    -------------------------------------------------------------------------------
    Address 17: Instruments (J285)       Labels:| 5K0-920-xxx-17.clb-SRI1
       Part No SW: 5K0 920 971 A    HW: 5K0 920 971 A
       Component: KOMBI         H20 0420  
       Serial number: 00000000000000
       Coding: 470B00
       Shop #: WSC 01357 011 00200
       ASAM Dataset: EV_Kombi_UDS_VDD_RM09 A04089
       ROD: EV_Kombi_UDS_VDD_RM09_004_VW32.rod
       VCID: AD1296F2FC2EE527BE-80F8
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 19: CAN Gateway (J533)       Labels:. 7N0-907-530-V2.clb
       Part No SW: 7N0 907 530 C    HW: 1K0 907 951 
       Component: J533  Gateway H37 0614  
       Revision:   H37       Serial number: 180111F2001228
       Coding: 350003
       Shop #: WSC 01357 011 00200
       VCID: B02C8F86E31C88CF95-80E4
    
    1 Fault Found:
    01303 - Telephone Transceiver (R36) 
                004 - No Signal/Communication - Intermittent
                 Freeze Frame:
                        Fault Status: 00100100
                        Fault Priority: 2
                        Fault Frequency: 254
                        Reset counter: 84
                        Mileage: 118947 km
                        Time Indication: 0
                        Date: 2011.06.09
                        Time: 09:16:29
    
    
    -------------------------------------------------------------------------------
    Address 25: Immobilizer (J334)       Labels:| 5K0-920-xxx-25.clb
       Part No SW: 5K0 953 234     HW: 5K0 953 234 
       Component: IMMO          H20 0420  
       Serial number: 00000000000000
       Coding: 000000
       Shop #: WSC 00000 000 00000
       ASAM Dataset: EV_Immo_UDS_VDD_RM09 A03008
       ROD: EV_Immo_UDS_VDD_RM09.rod
       VCID: EA985DEE0D40321F9B-80BE
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 2E: Media Player 3 (J650)       Labels:. 5N0-035-342.lbl
       Part No SW: 5N0 035 342 D    HW: 5N0 035 342 D
       Component: SG EXT.PLAYER H13 0150  
       Revision: A1001003    Serial number: 7669253307    
       Coding: 010000
       Shop #: WSC 01357 011 00200
       VCID: A81C67E6DBCCC00F4D-80FC
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 42: Door Elect, Driver        Labels:. 1K0-959-701-MIN3.clb
       Part No SW: 5K0 959 701 B    HW: 5K0 959 701 B
       Component: Tuer-SG         009 2120  
       Coding: 0000692
       Shop #: WSC 01357 011 00200
       VCID: B12A8A82281681C79A-80E4
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 44: Steering Assist        Labels: 1K0-909-14x-GEN3.clb
       Part No: 1K0 909 144 M
       Component: EPS_ZFLS Kl. 69     3201  
       Revision: 00H20000    
       Shop #: WSC 01357 011 00200
       VCID: B4248396D704B4EFF1-80E0
    
    1 Fault Found:
    03803 - Steering Angle Sensor for Steering Aid 
                000 - - - MIL ON
                 Freeze Frame:
                        Fault Status: 11100000
                        Fault Priority: 2
                        Fault Frequency: 1
                        Reset counter: 255
                        Time Indication: 0
    
                 Freeze Frame:
                        Battery Volts: 12.1 V
                            PD
                        Temperature: 30.0C
                        Count: 2
                        Steering Angle: 0.00
                        Count: 1
                            SteerAng n.Init
    
    
    -------------------------------------------------------------------------------
    Address 52: Door Elect, Pass.        Labels:. 1K0-959-702-MAX3.clb
       Part No SW: 5K0 959 702 C    HW: 5K0 959 702 C
       Component: Tuer-SG         009 2120  
       Coding: 0000948
       Shop #: WSC 01357 011 00200
       VCID: B326808AD20AB3D7E8-80E6
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 56: Radio (J0503)       Labels:. 5M0-035-1xx-56.clb
       Part No SW: 3C8 035 195 A    HW: 3C8 035 195 A
       Component: Radio RCD510  041 0166  
       Revision: 00000001    Serial number: VWZ1Z3K9800922
       Coding: 0100040004
       Shop #: WSC 01357 011 00200
       VCID: A60069DED1D8D67F7F-80F2
    
    1 Fault Found:
    01303 - Telephone Transceiver (R36) 
                004 - No Signal/Communication - Intermittent
                 Freeze Frame:
                        Fault Status: 00100100
                        Fault Priority: 6
                        Fault Frequency: 254
                        Reset counter: 84
                        Mileage: 118947 km
                        Time Indication: 0
                        Date: 2011.06.09
                        Time: 09:16:29
    
    
    -------------------------------------------------------------------------------
    Address 62: Door, Rear Left        Labels:. 1K0-959-703-GEN3.clb
       Part No SW: 5K0 959 703 D    HW: 5K0 959 703 D
       Component: Tuer-SG         007 2101  
       Coding: 0000144
       Shop #: WSC 01357 011 1012552
       VCID: B522BE92DC7EADE7C6-80E0
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 72: Door, Rear Right        Labels:. 1K0-959-704-GEN3.clb
       Part No SW: 5K0 959 704 D    HW: 5K0 959 704 D
       Component: Tuer-SG         007 2101  
       Coding: 0000144
       Shop #: WSC 01357 011 1012552
       VCID: B620B99EC178A6FFCF-80E2
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 77: Telephone (J412)       Labels:| 7P6-035-730.clb
       Part No SW: 5K0 035 730 B    HW: 5K0 035 730 B
       Component: TELEFON       H09 1020  
       Revision: 1B001001    Serial number: 00007669235319
       Coding: 0A01000000010101
       Shop #: WSC 01357 011 00200
       ASAM Dataset: UHVNA A01009
       ROD: UHVNA.rod
       VCID: A40473D6AFE4246F61-80F0
    
    No fault code found.

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  8. #6
    Benevolent Dictator Uwe's Avatar
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    I don't see anything obvious there, except the Sporadic/Intermittent Communications faults with the Telephone module that the Gateway is reporting. I wonder if that Telephone module is just plain wonky?

    -Uwe-
    Lock-down of sick people: Quarantine
    Lock-down of healthy people: Tyranny

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  10. #7
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    Most of the faults cleared out, so I assume I don’t need the code to perform the erase adaption?

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  12. #8
    Ross-Tech Employee Dana's Avatar
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    I don't believe it needs a SA code but there were issues with some of the NAR market 9W7 units and a VW TSB suggested rebooting it so that may not hurt if it is wonky.

    Edit, the ADP channel appears to be [*IDE00764*] User profiles but I haven't reset one of those for a while.
    Last edited by Dana; 03-31-2020 at 01:32 PM.

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  14. #9
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    Quote Originally Posted by Dana View Post
    I don't believe it needs a SA code but there were issues with some of the NAR market 9W7 units and a VW TSB suggested rebooting it so that may not hurt if it is wonky.

    Edit, the ADP channel appears to be [*IDE00764*] User profiles but I haven't reset one of those for a while.
    Thanks will try that out. That is the code I was trying. Will try to write down the error next it’s a little odd. Something about sub channel not responding or something.

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