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Thread: Voice Control cannot be reached after new phone module-No Microphone

  1. #1
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    Voice Control cannot be reached after new phone module-No Microphone

    I've been a VCDS user for several years and just discovered the Ross-Tech forum. I'm hoping others can offer some suggestions to track down a phone related issue in my 2008 A6 as I'm out of ideas on next steps.

    Background: the bluetooth functionality stopped working where calls could be placed but the person on the other end could not hear the caller from the car. The MMI would also intermittently cut out about every 10 minutes. I scanned for codes and found Address 67: Voice Control Cannot be Reached so I swapped out the voice control module and bluetooth antennae with factory parts from the dealer and recoded the module to 0010970. There was no sign of moisture in the module box or anywhere under the carpet.

    After the part swap, the issue remains. I did temporarily install a MOST loop in place of the phone module while waiting for the new part and the MMI continued to cut out every 10 minutes or so. I suspected this may be due to the missing phone module but with a new module in place, this could be an indication of a separate problem. Additionally, the Voice Control feature in the MMI settings can not be selected even though it appears in the menu.

    The part number for the new "Interface Box With Software For Vehicles With Phone Preparation" module is 4F0-910-336-HX. I ran across a diagram of the MOST loop showing separate telephone and voice control devices in the loop. I assumed both phone and voice control were controlled by the same module I replaced but is there a separate voice control unit?

    Thanks for any help.

    Code:
    Tuesday,31,December,2019,14:31:01:00625
    VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64
    VCDS Version: 19.6.2.0 (x64)
    Data version: 20190930 DS308.0
    www.Ross-Tech.com
    
    
    VIN: WAUDH74FX8N009883   License Plate: 
    Mileage: 229030km-142312mi   Repair Order: 
    
    
    
    --------------------------------------------------------------------------------
    --------------------------------------------------------------------------------
    
    
    Chassis Type: 4F (4L0)
    Scan: 01 02 03 05 07 08 09 0E 0F 15 16 17 19 1E 36 37 42 46 47 4F
              52 53 55 56 61 62 65 67 6C 72 76 77
    
    VIN: WAUDH74FX8N009883   Mileage: 229030km-142312miles
    
    00-Steering Angle Sensor -- Status: OK 0000
    01-Engine -- Status: OK 0000
    02-Auto Trans -- Status: OK 0000
    03-ABS Brakes -- Status: OK 0000
    05-Acc/Start Auth. -- Status: Malfunction 0010
    07-Control Head -- Status: OK 0000
    08-Auto HVAC -- Status: OK 0000
    09-Cent. Elect. -- Status: OK 0000
    0E-Media Player 1 -- Status: OK 0000
    0F-Digital Radio -- Status: OK 0000
    15-Airbags -- Status: OK 0000
    16-Steering wheel -- Status: OK 0000
    17-Instruments -- Status: OK 0000
    19-CAN Gateway -- Status: OK 0000
    1E-Media Player 2 -- Status: OK 0000
    36-Seat Mem. Drvr -- Status: Malfunction 0010
    37-Navigation -- Status: OK 0000
    42-Door Elect, Driver -- Status: OK 0000
    46-Central Conv. -- Status: OK 0000
    47-Sound System -- Status: OK 0000
    4F-Centr. Electr. II -- Status: OK 0000
    52-Door Elect, Pass. -- Status: OK 0000
    53-Parking Brake -- Status: OK 0000
    55-Headlight Range -- Status: OK 0000
    56-Radio -- Status: OK 0000
    61-Battery Regul. -- Status: OK 0000
    62-Door, Rear Left -- Status: OK 0000
    65-Tire Pressure -- Status: OK 0000
    67-Voice Control -- Status: OK 0000
    6C-Back-up Cam. -- Status: OK 0000
    72-Door, Rear Right -- Status: OK 0000
    76-Park Assist -- Status: OK 0000
    77-Telephone -- Status: OK 0000
     
    -------------------------------------------------------------------------------
    Address 01: Engine (AUK)       Labels:. 06E-910-559-BKH.clb
       Part No SW: 4F2 910 559 H    HW: 4F1 907 559 E
       Component: 3.2l V6 FSI         0040  
       Revision: --H20---    Serial number:               
       Coding: 01050109190F0120
       Shop #: WSC 03131 444 84059
       VCID: 3162FB7FA82B2BC718-8064
    
    No fault code found.
    Readiness: 0000 0000
    
    -------------------------------------------------------------------------------
    Address 02: Auto Trans        Labels: 09L-927-760.lbl
       Part No SW: 4F5 910 156     HW: 09L 927 156 C
       Component: AG6 09L 3.2 FSI USA 0010  
       Revision: --H03---    Serial number:        4334069
       Coding: 0000002
       Shop #: WSC 02325 758 00200
       VCID: 65CA5F2FAC63B76734-8030
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 03: ABS Brakes        Labels: 4F0-910-517.clb
       Part No SW: 4F0 910 517 AD    HW: 4F0 614 517 AA
       Component: ESP8 quattro    H01 0070  
       Revision: 00000000    Serial number: 00000000000000
       Coding: 0020895
       Shop #: WSC 03131 444 103313
       VCID: 66C858235165BC7F3D-8032
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 05: Acc/Start Auth.        Labels:. 4F0-910-852.clb
       Part No SW: 4F0 910 852 A    HW: 4F0 905 852 C
       Component: FBSAUDIC6 ELVSG H01 0050  
       Revision: 07020801    Serial number: 10601200776510
       Coding: 0000007
       Shop #: WSC 03131 444 84059
       VCID: 244C022BE7D98E6FE3-8070
    
       Subsystem 1 - Part No: 4F0 910 132 L
       Component: FBSAUDIC6 EZS   H03 0020
    
       Subsystem 2 - Part No: 4F0 910 335 
       Component: FBSAUDIC6 KSG   H27 0080
    
       Subsystem 3 - Part No: 4F0 910 220 G
       Component: FBSAUDIC6 IDG   H01 0060
    
    1 Fault Found:
    00190 - Driver's Door Handle Touch Sensor (G415) 
                007 - Short to Ground
                 Freeze Frame:
                        Fault Status: 01100111
                        Fault Priority: 3
                        Fault Frequency: 1
                        Reset counter: 39
                        Mileage: 229033 km
                        Time Indication: 0
                        Date: 2019.12.31
                        Time: 14:20:26
    
    
    -------------------------------------------------------------------------------
    Address 07: Control Head        Labels: 4F0-910-7xx-07-H.clb
       Part No SW: 4F0 910 732 D    HW: 4E0 035 729 A
       Component: Interfacebox    H43 4140  
       Revision: 00000000    Serial number: 361EW077515893
       Coding: 0000003
       Shop #: WSC 02335 758 00200
       VCID: 244C022BE7D98E6FE3-8070
    
       Subsystem 1 - Part No: 4F0 910 609 E
       Component: Bedienteil MMIC6H01 0060
    
       Subsystem 2 - Serial number: 00000001514464
    
       Subsystem 3 - Serial number: 0122.02.100000000100011230˙
    
       Subsystem 4 - Serial number: 011230˙
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 08: Auto HVAC        Labels: 4F0-910-043.clb
       Part No SW: 4F0 910 043 A    HW: 4F1 820 043 AG
       Component: KLIMABETAETIGUNGH30 0020  
       Revision: 00000052    Serial number: 00000000405883
       Coding: 0524326
       Shop #: WSC 02325 758 00200
       VCID: 1C3C3ACBDFA9B6AF5B-8048
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 09: Cent. Elect.        Labels: 4F0-910-279.lbl
       Part No SW: 4F0 910 279 J    HW: 4F0 907 279 A
       Component: ILM Fahrer      H17 0240  
       Revision: 00000000    Serial number: 4F0907279     
       Coding: 0113123
       Shop #: WSC 02335 758 00200
       VCID: 3064FE7BA32122CF17-8064
    
       Subsystem 1 - Part No: 4F1 910 113 C  Labels: 1KX-955-119.CLB
       Component: Wischer AudiC6  H05 0210  
       Coding: 00064784
       Shop #: WSC 02335  
    
       Subsystem 2 - Part No: 4E0 910 557 A  Labels: 8K0-955-559.CLB
       Component: REGENLICHTSENSORH13 0090  
       Coding: 00146221
       Shop #: WSC 02335  
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 0E: Media Player 1        Labels: 4E0-910-111.lbl
       Part No SW: 4E0 910 110 C    HW: 4E0 035 110 A
       Component: MP3-Changer     H46 0350  
       Revision: 00046004    Serial number: AUZ5ZBG3412010
       Shop #: WSC 00000 000 00000
       VCID: 183426DB2B91DA8F7F-804C
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 0F: Digital Radio        Labels: 4E0-910-593-SIR.lbl
       Part No SW: 4E0 910 593 K    HW: 4E0 035 593 F
       Component: SDAR SIRIUS     H07 0140  
       Revision: 00000000    Serial number: AUZ4Z7G0091617
       Coding: 0000100
       Shop #: WSC 00000 000 00000
       VCID: 2F66FD07BE1F3D370E-807A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 15: Airbags        Labels: 4F0-910-655-8R.clb
       Part No SW: 4F0 910 655 F    HW: 4F0 959 655 A
       Component: 6N AIRBAG AUDI8RH30 0320  
       Revision: 16H30000    Serial number: 00359D0J45V3  
       Coding: 0013902
       Shop #: WSC 03131 444 103313
       VCID: 2A50EC1385FD581FD9-807E
    
       Subsystem 1 - Part No: 4F0 910 339 B
       Component: BF-Gewichtsens. H03 0060
    
       Subsystem 2 - Serial number: 6332CSME18423964+
    
       Subsystem 3 - Serial number: 6342CSME186E3F48L
    
       Subsystem 4 - Serial number: 6352QSME2F4D0A0BW
    
       Subsystem 5 - Serial number: 6362QSME2D77780F.
    
       Subsystem 6 - Serial number: 63734SME2D5B0E1BF
    
       Subsystem 7 - Serial number: 63834SME31163365U
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 16: Steering wheel        Labels: 4F0-910-549.lbl
       Part No SW: 4F0 910 549 A    HW: 4F0 953 549 D
       Component: J0527               0410  
       Revision: 00H02000    Serial number: 90054071430307
       Coding: 0012141
       Shop #: WSC 02323 758 00200
       VCID: 2756152796EF6577C6-8072
    
       Subsystem 1 - Part No: XXXXXXXXXXX 
       Component: E0221           H02 0030
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 17: Instruments        Labels: 4F0-910-xxx-17.lbl
       Part No SW: 4F0 910 930 C    HW: 4F0 920 983 
       Component: KOMBIINSTR. M73 H21 0220  
       Revision: 00600000    Serial number: 6IK56UX57     
       Coding: 2129288
       Shop #: WSC 03131 444 100646
       VCID: 234E0137E2D789579A-8076
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 19: CAN Gateway        Labels:. 4L0-910-468.clb
       Part No SW: 4L0 910 468     HW: 4L0 907 468 
       Component: J533__Gateway   H06 0040  
       Revision: 00H06000    Serial number: 0900B075138178
       Coding: F5D5DE77707A06
       Shop #: WSC 02335 758 00200
       VCID: 6CDC2A0B4F89862F6B-8038
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 1E: Media Player 2 (R192)       Labels:. 4E0-035-785.lbl
       Part No SW: 4E0 035 785 B    HW: 4E0 035 785 B
       Component: SG ext.Player H09 0700  
       Revision: 00000000    
       VCID: 2756152756EF6577C6-8072
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 36: Seat Mem. Drvr        Labels: None
       Part No SW: 4F0 910 760     HW: 4F0 959 760 
       Component: Sitzmemory FS   H04 0050  
       Revision: 00000000    Serial number: 00000000896400
       Coding: 0082954
       Shop #: WSC 03131 444 103313
       VCID: 61C24B3FB84BDB47C8-8034
    
    2 Faults Found:
    01446 - Sensor for Driver Seat; Seatback Adjust (G230) 
                005 - No or Incorrect Basic Setting / Adaptation
                 Freeze Frame:
                        Fault Status: 01100101
                        Fault Priority: 4
                        Fault Frequency: 1
                        Reset counter: 39
                        Mileage: 229032 km
                        Time Indication: 0
                        Date: 2019.12.31
                        Time: 13:48:09
    
    00003 - Control Module 
                005 - No or Incorrect Basic Setting / Adaptation
                 Freeze Frame:
                        Fault Status: 01100101
                        Fault Priority: 2
                        Fault Frequency: 1
                        Reset counter: 39
                        Mileage: 229032 km
                        Time Indication: 0
                        Date: 2007.01.01
                        Time: 00:00:00
    
    
    -------------------------------------------------------------------------------
    Address 37: Navigation        Labels: 4E0-910-88x-37.lbl
       Part No SW: 4E0 910 888 F    HW: 4E0 919 887 M
       Component: MNS US          H49 0990  
       Revision: 00000000    Serial number: 395EU077500728
       Shop #: WSC 02335 758 00200
       VCID: 3162FB7FA82B2BC718-8064
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 42: Door Elect, Driver        Labels: 4F0-910-793-42.lbl
       Part No SW: 4F0 910 793 E    HW: 4F0 959 793 E
       Component: TSG FA          H12 0210  
       Revision: 00-00000    
       Coding: 0051947
       Shop #: WSC 02327 758 00200
       VCID: 2C5CEA0B8F09462F2B-8078
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 46: Central Conv.        Labels:. 4F0-910-289.lbl
       Part No SW: 4F0 910 289 J    HW: 4F0 907 289 J
       Component: Komfortgeraet   H25 0200  
       Revision: 02000025    Serial number: 01047625890000
       Coding: 4618269
       Shop #: WSC 02335 758 00200
       VCID: 3162FB7FA82B2BC718-8064
    
       Subsystem 1 - Part No: 1K0 951 605 C
       Component: LIN BACKUP HORN H03 1301
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 47: Sound System        Labels: 4F0-910-223-BO.lbl
       Part No SW: 4F0 910 223 J    HW: 4F0 035 223 G
       Component: DSP-High C6     H10 0240  
       Revision: PROD_01     Serial number: 00000000030007
       Coding: 0000026
       Shop #: WSC 02323 758 00200
       VCID: 254A1F2FECE37767F4-8070
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 4F: Centr. Electr. II        Labels: 4F0-910-280.lbl
       Part No SW: 4F0 910 280     HW: 4F0 907 280 C
       Component: ILM Beifahrer   H12 0100  
       Revision:             Serial number: 00000000019955
       Coding: 0002014
       Shop #: WSC 02323 758 00200
       VCID: 5EB870C38935E4BFF5-800A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 52: Door Elect, Pass.        Labels: 4F0-910-793-52.lbl
       Part No SW: 4F0 910 793 E    HW: 4F0 959 792 E
       Component: TSG BF          H12 0210  
       Revision: 00-00000    
       Coding: 0051947
       Shop #: WSC 02327 758 00200
       VCID: 2C5CEA0B8F09462F2B-8078
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 53: Parking Brake        Labels: 4F0-910-801.clb
       Part No SW: 4F0 910 801 C    HW: 4F0 907 801 A
       Component: EPB  CDEC0080   H04 0080  
       Revision: --H04---    
       Coding: 0005022
       Shop #: WSC 02145 758 00200
       VCID: 20440E3BF3C1924F87-8074
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 55: Headlight Range        Labels: 4F0-910-357.lbl
       Part No SW: 4F0 910 357 F    HW: 4F0 907 357 F
       Component: AFS 1           H01 0020  
       Revision: 00000001    Serial number:               
       Coding: 0000016
       Shop #: WSC 02325 758 00200
       VCID: 2952131F80FB5307D0-807C
    
       Subsystem 1 - Part No: 4F0 941 329 D
       Component: AFS-Modul links H01 0010
    
       Subsystem 2 - Part No: 4F0 941 329 D
       Component: AFS-Modul rechtsH01 0010
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 56: Radio        Labels: 4E0-910-541.lbl
       Part No SW: 4E0 910 541 Q    HW: 4F0 035 541 L
       Component: TUNER EU/US/RDW H42 0620  
       Revision: 00000000    Serial number: 394F8077777598
       Coding: 0000002
       Shop #: WSC 02323 758 00200
       VCID: 2E58E003B915343F05-807A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 61: Battery Regul.        Labels: 4F0-910-181.lbl
       Part No SW: 4F0 910 181 E    HW: 4F0 915 181 A
       Component: J0644 BEM       H12 0590  
       Revision: 00000000    Serial number: 00000000082895
       Shop #: WSC 25101 444 52946
       VCID: 234E0137E2D789579A-8076
    
       Subsystem 1 - Part No: 000 915 105 DL
       Component: von VA0  350520K26F       
       Coding: 303030393135313035444C5641303335303532304B323646
       Shop #: WSC 03131 444 103313
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 62: Door, Rear Left        Labels: 4F0-910-795.lbl
       Part No SW: 4F0 910 795 E    HW: 4F0 959 795 E
       Component: TSG HL          H21 0210  
       Coding: 0051754
       Shop #: WSC 02327 758 00200
       VCID: 2E58E003B915343F05-807A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 65: Tire Pressure        Labels: 4F0-910-273-BA.lbl
       Part No SW: 4F0 910 273 B    HW: 4F0 907 273 A
       Component: Reifendruck 3   H05 0100  
       Revision: 00050100    Serial number: 00000700046737
       Coding: 0062221
       Shop #: WSC 02335 758 00200
       VCID: 22400433FDCD805F91-8076
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 67: Voice Control
    Cannot be reached
    
    -------------------------------------------------------------------------------
    Address 6C: Back-up Cam.        Labels: 4L0-910-441.clb
       Part No SW: 4F0 910 441     HW: 4L0 907 441 A
       Component: J772__Rearview      0050  
       Revision: --H12---    Serial number: 525PA8-J74205X
       Coding: 1000404
       Shop #: WSC 02145 758 00200
       VCID: 5DBA77CF8433FFA7EC-8008
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 72: Door, Rear Right        Labels: 4F0-910-795.lbl
       Part No SW: 4F0 910 795 E    HW: 4F0 959 794 E
       Component: TSG HR          H21 0210  
       Coding: 0051754
       Shop #: WSC 02327 758 00200
       VCID: 2E58E003B915343F05-807A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 76: Park Assist        Labels: 4Fx-910-283.lbl
       Part No SW: 4F0 910 283 F    HW: 4F0 919 283 F
       Component: Parkhilfe 4-Kan H09 0060  
       Revision: 00H09000    Serial number: 06220715501300
       Coding: 0021206
       Shop #: WSC 131071 1023 2097151
       VCID: 2756152796EF6577C6-8072
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 77: Telephone        Labels: 4E0-910-336.lbl
       Part No SW: 4F0 910 336 H    HW: 4E0 862 335 
       Component: Handyvorb2      H16 1130  
       Revision: 00000000    Serial number: 00000007572134
       Coding: 0010970
       Shop #: WSC 00000 000 00000
       VCID: 2854161B9BF16A0FCF-807C
    
    No fault code found.
    
    End-------------------------(Elapsed Time: 03:09)--------------------------
    Last edited by Uwe; 01-01-2020 at 12:31 PM. Reason: CODE tags

  2. #2
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by alvocado View Post
    I assumed both phone and voice control were controlled by the same module I replaced but is there a separate voice control unit?
    Yes, I believe there is. It should look something like this:

    Code:
    Address 67: Voice Control        Labels: 4E0-910-75x-67.lbl
       Part No SW: 4E0 910 754 Q    HW: 4E0 035 753 A
       Component: SDS 3501 US     H45 0630  
       Revision: 00000000    Serial number: 00000502160018
       Shop #: WSC 12336 024 394758
       VCID: B4245A57D728F0EFF3-80E0
    
    No fault code found.
    That's from a 2005 4F-A6, but yours should be quite similar.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  3. #3
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    Thanks for the quick reply. It looks like that module is in the radio assembly in the trunk so I'll look into it. As expected, it's another $1000+ part.

  4. #4
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    I've installed a new Audi voice command module matching the part number above and it appears that it requires coding to activate. I'm also getting a new error on Address 07 which I suspect is related to the voice module not being operational. Can anyone assist with the procedure to activate the voice module? Here are the VCDS results for the Control Head and the Voice Control Module:

    Code:
    -------------------------------------------------------------------------------
    Address 07: Control Head        Labels: 4F0-910-7xx-07-H.clb
       Part No SW: 4F0 910 732 D    HW: 4E0 035 729 A
       Component: Interfacebox    H43 4140  
       Revision: 00000000    Serial number: 361EW077515893
       Coding: 0000003
       Shop #: WSC 02335 758 00200
       VCID: 244C022BE7D98E6FE1-8070
    
       Subsystem 1 - Part No: 4F0 910 609 E
       Component: Bedienteil MMIC6H01 0060
    
       Subsystem 2 - Serial number: 00000001514464
    
       Subsystem 3 - Serial number: 0122.02.100000000100011230˙
    
       Subsystem 4 - Serial number: 011230˙
    
    1 Fault Found:
    00384 - Optical Databus 
                011 - Open Circuit - Intermittent
                 Freeze Frame:
                        Fault Status: 00101011
                        Fault Priority: 5
                        Fault Frequency: 6
                        Reset counter: 198
                        Time Indication: 15
    -------------------------------------------------------------------------------
    Address 67: Voice Control        Labels: 4E0-910-75x-67.lbl
       Part No SW: 4E0 910 754 Q    HW: 4E0 035 753 A
       Component: SDS 3501 US     H46 0630  
       Revision: 00000000    Serial number: 00000907090169
       Shop #: WSC 12336 024 394758
       VCID: 346CF26B57391EEF71-8060
    
    2 Faults Found:
    02095 - Component Protection Active 
                000 - -
                 Freeze Frame:
                        Fault Status: 01100000
                        Fault Priority: 5
                        Fault Frequency: 1
                        Reset counter: 158
                        Mileage: 232237 km
                        Time Indication: 0
                        Date: 2020.02.15
                        Time: 15:25:37
    
    02084 - Component Protection 
                005 - No or Incorrect Basic Setting / Adaptation
                 Freeze Frame:
                        Fault Status: 01100101
                        Fault Priority: 5
                        Fault Frequency: 1
                        Reset counter: 0
                        Time Indication: 1
    Last edited by Uwe; 02-15-2020 at 08:24 PM. Reason: CODE tags

  5. #5
    Benevolent Dictator Uwe's Avatar
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    Those "Component Protection" faults require interaction with the mothership (Audi's corporate server), meaning dealer or an independent shop who has jumped through all the hoops necessary to get the credentials to access that server.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  6. Likes PetrolDave liked this post
  7. #6
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    I had an independent Audi shop remove component protection but still have no voice feature for phone calls - I hear the call but no one can hear me. VCDS scan shows Address 67 is reachable with no faults (scan attached below.) Voice Command shows in the car settings list in the MMI but nothing happens when I select it. I verified the voice activated telephone setting in Module 77 is coded to 0010970. Any advice on next steps is appreciated.

    VDCS Scan:

    Code:
    Friday,21,February,2020,15:43:42:00625
    VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64
    VCDS Version: 19.6.2.2 (x64)
    Data version: 20200210 DS308.0
    www.Ross-Tech.com
    
    
    VIN: WAUDH74FX8N009883   License Plate: 
    Mileage: 232620km-144543mi   Repair Order: 
    
    
    
    --------------------------------------------------------------------------------
    --------------------------------------------------------------------------------
    
    
    Chassis Type: 4F (4L0)
    Scan: 01 02 03 05 07 08 09 0E 0F 15 16 17 19 1E 36 37 42 46 47 4F
              52 53 55 56 61 62 65 67 6C 72 76 77
    
    VIN: WAUDH74FX8N009883   Mileage: 232620km-144543miles
    
    00-Steering Angle Sensor -- Status: OK 0000
    01-Engine -- Status: OK 0000
    02-Auto Trans -- Status: OK 0000
    03-ABS Brakes -- Status: OK 0000
    05-Acc/Start Auth. -- Status: Malfunction 0010
    07-Control Head -- Status: OK 0000
    08-Auto HVAC -- Status: OK 0000
    09-Cent. Elect. -- Status: OK 0000
    0E-Media Player 1 -- Status: OK 0000
    0F-Digital Radio -- Status: OK 0000
    15-Airbags -- Status: OK 0000
    16-Steering wheel -- Status: OK 0000
    17-Instruments -- Status: OK 0000
    19-CAN Gateway -- Status: OK 0000
    1E-Media Player 2 -- Status: OK 0000
    36-Seat Mem. Drvr -- Status: Malfunction 0010
    37-Navigation -- Status: OK 0000
    42-Door Elect, Driver -- Status: OK 0000
    46-Central Conv. -- Status: OK 0000
    47-Sound System -- Status: OK 0000
    4F-Centr. Electr. II -- Status: OK 0000
    52-Door Elect, Pass. -- Status: OK 0000
    53-Parking Brake -- Status: OK 0000
    55-Headlight Range -- Status: OK 0000
    56-Radio -- Status: OK 0000
    61-Battery Regul. -- Status: OK 0000
    62-Door, Rear Left -- Status: OK 0000
    65-Tire Pressure -- Status: OK 0000
    67-Voice Control -- Status: OK 0000
    6C-Back-up Cam. -- Status: OK 0000
    72-Door, Rear Right -- Status: OK 0000
    76-Park Assist -- Status: OK 0000
    77-Telephone -- Status: OK 0000
     
    -------------------------------------------------------------------------------
    Address 01: Engine (AUK)       Labels:. 06E-910-559-BKH.clb
       Part No SW: 4F2 910 559 H    HW: 4F1 907 559 E
       Component: 3.2l V6 FSI         0040  
       Revision: --H20---    Serial number:               
       Coding: 01050109190F0120
       Shop #: WSC 03131 444 84059
       VCID: 3162FB7FA82B2BC71A-8064
    
    No fault code found.
    Readiness: 0000 0100
    
    -------------------------------------------------------------------------------
    Address 02: Auto Trans        Labels: 09L-927-760.lbl
       Part No SW: 4F5 910 156     HW: 09L 927 156 C
       Component: AG6 09L 3.2 FSI USA 0010  
       Revision: --H03---    Serial number:        4334069
       Coding: 0000002
       Shop #: WSC 02325 758 00200
       VCID: 65CA5F2FAC63B76736-8030
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 03: ABS Brakes        Labels: 4F0-910-517.clb
       Part No SW: 4F0 910 517 AD    HW: 4F0 614 517 AA
       Component: ESP8 quattro    H01 0070  
       Revision: 00000000    Serial number: 00000000000000
       Coding: 0020895
       Shop #: WSC 03131 444 103313
       VCID: 66C858235165BC7F3F-8032
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 05: Acc/Start Auth.        Labels:. 4F0-910-852.clb
       Part No SW: 4F0 910 852 A    HW: 4F0 905 852 C
       Component: FBSAUDIC6 ELVSG H01 0050  
       Revision: 07020801    Serial number: 10601200776510
       Coding: 0000007
       Shop #: WSC 03131 444 84059
       VCID: 244C022BE7D98E6FE1-8070
    
       Subsystem 1 - Part No: 4F0 910 132 L
       Component: FBSAUDIC6 EZS   H03 0020
    
       Subsystem 2 - Part No: 4F0 910 335 
       Component: FBSAUDIC6 KSG   H27 0080
    
       Subsystem 3 - Part No: 4F0 910 220 G
       Component: FBSAUDIC6 IDG   H01 0060
    
    1 Fault Found:
    00190 - Driver's Door Handle Touch Sensor (G415) 
                007 - Short to Ground
                 Freeze Frame:
                        Fault Status: 01110111
                        Fault Priority: 3
                        Fault Frequency: 1
                        Reset counter: 170
                        Mileage: 232602 km
                        Time Indication: 0
                        Date: 2020.02.21
                        Time: 13:25:32
    
    
    -------------------------------------------------------------------------------
    Address 07: Control Head        Labels: 4F0-910-7xx-07-H.clb
       Part No SW: 4F0 910 732 D    HW: 4E0 035 729 A
       Component: Interfacebox    H43 4140  
       Revision: 00000000    Serial number: 361EW077515893
       Coding: 0000003
       Shop #: WSC 02335 758 00200
       VCID: 244C022BE7D98E6FE1-8070
    
       Subsystem 1 - Part No: 4F0 910 609 E
       Component: Bedienteil MMIC6H01 0060
    
       Subsystem 2 - Serial number: 00000001514464
    
       Subsystem 3 - Serial number: 0122.02.100000000100011230˙
    
       Subsystem 4 - Serial number: 011230˙
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 08: Auto HVAC        Labels: 4F0-910-043.clb
       Part No SW: 4F0 910 043 A    HW: 4F1 820 043 AG
       Component: KLIMABETAETIGUNGH30 0020  
       Revision: 00000052    Serial number: 00000000405883
       Coding: 0524326
       Shop #: WSC 02325 758 00200
       VCID: 1C3C3ACBDFA9B6AF59-8048
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 09: Cent. Elect.        Labels: 4F0-910-279.lbl
       Part No SW: 4F0 910 279 J    HW: 4F0 907 279 A
       Component: ILM Fahrer      H17 0240  
       Revision: 00000000    Serial number: 4F0907279     
       Coding: 0113123
       Shop #: WSC 02335 758 00200
       VCID: 3064FE7BA32122CF15-8064
    
       Subsystem 1 - Part No: 4F1 910 113 C  Labels: 1KX-955-119.CLB
       Component: Wischer AudiC6  H05 0210  
       Coding: 00064784
       Shop #: WSC 02335  
    
       Subsystem 2 - Part No: 4E0 910 557 A  Labels: 8K0-955-559.CLB
       Component: REGENLICHTSENSORH13 0090  
       Coding: 00146221
       Shop #: WSC 02335  
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 0E: Media Player 1        Labels: 4E0-910-111.lbl
       Part No SW: 4E0 910 110 C    HW: 4E0 035 110 A
       Component: MP3-Changer     H46 0350  
       Revision: 00046004    Serial number: AUZ5ZBG3412010
       Shop #: WSC 00000 000 00000
       VCID: 183426DB2B91DA8F7D-804C
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 0F: Digital Radio        Labels: 4E0-910-593-SIR.lbl
       Part No SW: 4E0 910 593 K    HW: 4E0 035 593 F
       Component: SDAR SIRIUS     H07 0140  
       Revision: 00000000    Serial number: AUZ4Z7G0091617
       Coding: 0000100
       Shop #: WSC 00000 000 00000
       VCID: 2F66FD07BE1F3D370C-807A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 15: Airbags        Labels: 4F0-910-655-8R.clb
       Part No SW: 4F0 910 655 F    HW: 4F0 959 655 A
       Component: 6N AIRBAG AUDI8RH30 0320  
       Revision: 16H30000    Serial number: 00359D0J45V3  
       Coding: 0013902
       Shop #: WSC 03131 444 103313
       VCID: 2A50EC1385FD581FDB-807E
    
       Subsystem 1 - Part No: 4F0 910 339 B
       Component: BF-Gewichtsens. H03 0060
    
       Subsystem 2 - Serial number: 6332CSME18423964+
    
       Subsystem 3 - Serial number: 6342CSME186E3F48L
    
       Subsystem 4 - Serial number: 6352QSME2F4D0A0BW
    
       Subsystem 5 - Serial number: 6362QSME2D77780F.
    
       Subsystem 6 - Serial number: 63734SME2D5B0E1BF
    
       Subsystem 7 - Serial number: 63834SME31163365U
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 16: Steering wheel        Labels: 4F0-910-549.lbl
       Part No SW: 4F0 910 549 A    HW: 4F0 953 549 D
       Component: J0527               0410  
       Revision: 00H02000    Serial number: 90054071430307
       Coding: 0012141
       Shop #: WSC 02323 758 00200
       VCID: 2756152796EF6577C4-8072
    
       Subsystem 1 - Part No: XXXXXXXXXXX 
       Component: E0221           H02 0030
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 17: Instruments        Labels: 4F0-910-xxx-17.lbl
       Part No SW: 4F0 910 930 C    HW: 4F0 920 983 
       Component: KOMBIINSTR. M73 H21 0220  
       Revision: 00600000    Serial number: 6IK56UX57     
       Coding: 2129288
       Shop #: WSC 03131 444 100646
       VCID: 234E0137E2D7895798-8076
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 19: CAN Gateway        Labels:. 4L0-910-468.clb
       Part No SW: 4L0 910 468     HW: 4L0 907 468 
       Component: J533__Gateway   H06 0040  
       Revision: 00H06000    Serial number: 0900B075138178
       Coding: F5D5DE77707A06
       Shop #: WSC 02335 758 00200
       VCID: 6CDC2A0B4F89862F69-8038
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 1E: Media Player 2 (R192)       Labels:. 4E0-035-785.lbl
       Part No SW: 4E0 035 785 B    HW: 4E0 035 785 B
       Component: SG ext.Player H09 0700  
       Revision: 00000000    
       VCID: 2756152756EF6577C4-8072
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 36: Seat Mem. Drvr        Labels: None
       Part No SW: 4F0 910 760     HW: 4F0 959 760 
       Component: Sitzmemory FS   H04 0050  
       Revision: 00000000    Serial number: 00000000896400
       Coding: 0082954
       Shop #: WSC 03131 444 103313
       VCID: 61C24B3FB84BDB47CA-8034
    
    2 Faults Found:
    01446 - Sensor for Driver Seat; Seatback Adjust (G230) 
                005 - No or Incorrect Basic Setting / Adaptation
                 Freeze Frame:
                        Fault Status: 01100101
                        Fault Priority: 4
                        Fault Frequency: 1
                        Reset counter: 170
                        Mileage: 232600 km
                        Time Indication: 0
                        Date: 2020.02.21
                        Time: 13:19:58
    
    00003 - Control Module 
                005 - No or Incorrect Basic Setting / Adaptation
                 Freeze Frame:
                        Fault Status: 01100101
                        Fault Priority: 2
                        Fault Frequency: 1
                        Reset counter: 170
                        Mileage: 232600 km
                        Time Indication: 0
                        Date: 2020.02.21
                        Time: 13:19:58
    
    
    -------------------------------------------------------------------------------
    Address 37: Navigation        Labels: 4E0-910-88x-37.lbl
       Part No SW: 4E0 910 888 F    HW: 4E0 919 887 M
       Component: MNS US          H49 0990  
       Revision: 00000000    Serial number: 395EU077500728
       Shop #: WSC 02335 758 00200
       VCID: 3162FB7FA82B2BC71A-8064
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 42: Door Elect, Driver        Labels: 4F0-910-793-42.lbl
       Part No SW: 4F0 910 793 E    HW: 4F0 959 793 E
       Component: TSG FA          H12 0210  
       Revision: 00-00000    
       Coding: 0051947
       Shop #: WSC 02327 758 00200
       VCID: 2C5CEA0B8F09462F29-8078
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 46: Central Conv.        Labels:. 4F0-910-289.lbl
       Part No SW: 4F0 910 289 J    HW: 4F0 907 289 J
       Component: Komfortgeraet   H25 0200  
       Revision: 02000025    Serial number: 01047625890000
       Coding: 4618269
       Shop #: WSC 02335 758 00200
       VCID: 3162FB7FA82B2BC71A-8064
    
       Subsystem 1 - Part No: 1K0 951 605 C
       Component: LIN BACKUP HORN H03 1301
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 47: Sound System        Labels: 4F0-910-223-BO.lbl
       Part No SW: 4F0 910 223 J    HW: 4F0 035 223 G
       Component: DSP-High C6     H10 0240  
       Revision: PROD_01     Serial number: 00000000030007
       Coding: 0000026
       Shop #: WSC 02323 758 00200
       VCID: 254A1F2FECE37767F6-8070
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 4F: Centr. Electr. II        Labels: 4F0-910-280.lbl
       Part No SW: 4F0 910 280     HW: 4F0 907 280 C
       Component: ILM Beifahrer   H12 0100  
       Revision:             Serial number: 00000000019955
       Coding: 0002014
       Shop #: WSC 02323 758 00200
       VCID: 5EB870C38935E4BFF7-800A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 52: Door Elect, Pass.        Labels: 4F0-910-793-52.lbl
       Part No SW: 4F0 910 793 E    HW: 4F0 959 792 E
       Component: TSG BF          H12 0210  
       Revision: 00-00000    
       Coding: 0051947
       Shop #: WSC 02327 758 00200
       VCID: 2C5CEA0B8F09462F29-8078
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 53: Parking Brake        Labels: 4F0-910-801.clb
       Part No SW: 4F0 910 801 C    HW: 4F0 907 801 A
       Component: EPB  CDEC0080   H04 0080  
       Revision: --H04---    
       Coding: 0005022
       Shop #: WSC 02145 758 00200
       VCID: 20440E3BF3C1924F85-8074
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 55: Headlight Range        Labels: 4F0-910-357.lbl
       Part No SW: 4F0 910 357 F    HW: 4F0 907 357 F
       Component: AFS 1           H01 0020  
       Revision: 00000001    Serial number:               
       Coding: 0000016
       Shop #: WSC 02325 758 00200
       VCID: 2952131F80FB5307D2-807C
    
       Subsystem 1 - Part No: 4F0 941 329 D
       Component: AFS-Modul links H01 0010
    
       Subsystem 2 - Part No: 4F0 941 329 D
       Component: AFS-Modul rechtsH01 0010
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 56: Radio        Labels: 4E0-910-541.lbl
       Part No SW: 4E0 910 541 Q    HW: 4F0 035 541 L
       Component: TUNER EU/US/RDW H42 0620  
       Revision: 00000000    Serial number: 394F8077777598
       Coding: 0000002
       Shop #: WSC 02323 758 00200
       VCID: 2E58E003B915343F07-807A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 61: Battery Regul.        Labels: 4F0-910-181.lbl
       Part No SW: 4F0 910 181 E    HW: 4F0 915 181 A
       Component: J0644 BEM       H12 0590  
       Revision: 00000000    Serial number: 00000000082895
       Shop #: WSC 25101 444 52946
       VCID: 234E0137E2D7895798-8076
    
       Subsystem 1 - Part No: 000 915 105 DL
       Component: von VA0  350520K26F       
       Coding: 303030393135313035444C5641303335303532304B323646
       Shop #: WSC 03131 444 103313
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 62: Door, Rear Left        Labels: 4F0-910-795.lbl
       Part No SW: 4F0 910 795 E    HW: 4F0 959 795 E
       Component: TSG HL          H21 0210  
       Coding: 0051754
       Shop #: WSC 02327 758 00200
       VCID: 2E58E003B915343F07-807A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 65: Tire Pressure        Labels: 4F0-910-273-BA.lbl
       Part No SW: 4F0 910 273 B    HW: 4F0 907 273 A
       Component: Reifendruck 3   H05 0100  
       Revision: 00050100    Serial number: 00000700046737
       Coding: 0062221
       Shop #: WSC 02335 758 00200
       VCID: 22400433FDCD805F93-8076
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 67: Voice Control        Labels: 4E0-910-75x-67.lbl
       Part No SW: 4E0 910 754 Q    HW: 4E0 035 753 A
       Component: SDS 3501 US     H46 0630  
       Revision: 00000000    Serial number: 00000907090169
       Shop #: WSC 12336 024 394758
       VCID: 346CF26B57391EEF71-8060
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 6C: Back-up Cam.        Labels: 4L0-910-441.clb
       Part No SW: 4F0 910 441     HW: 4L0 907 441 A
       Component: J772__Rearview      0050  
       Revision: --H12---    Serial number: 525PA8-J74205X
       Coding: 1000404
       Shop #: WSC 02145 758 00200
       VCID: 5DBA77CF8433FFA7EE-8008
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 72: Door, Rear Right        Labels: 4F0-910-795.lbl
       Part No SW: 4F0 910 795 E    HW: 4F0 959 794 E
       Component: TSG HR          H21 0210  
       Coding: 0051754
       Shop #: WSC 02327 758 00200
       VCID: 2E58E003B915343F07-807A
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 76: Park Assist        Labels: 4Fx-910-283.lbl
       Part No SW: 4F0 910 283 F    HW: 4F0 919 283 F
       Component: Parkhilfe 4-Kan H09 0060  
       Revision: 00H09000    Serial number: 06220715501300
       Coding: 0021206
       Shop #: WSC 131071 1023 2097151
       VCID: 2756152796EF6577C4-8072
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 77: Telephone        Labels: 4E0-910-336.lbl
       Part No SW: 4F0 910 336 H    HW: 4E0 862 335 
       Component: Handyvorb2      H16 1130  
       Revision: 00000000    Serial number: 00000007572134
       Coding: 0010970
       Shop #: WSC 00000 000 00000
       VCID: 2854161B9BF16A0FCD-807C
    
    No fault code found.
    
    End-------------------------(Elapsed Time: 03:07)--------------------------
    Last edited by Uwe; 02-21-2020 at 06:11 PM. Reason: CODE tags

  8. #7
    Verified VCDS User PetrolDave's Avatar
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    Is the microphone connected to the module, worth checking the connections?

    IIRC the microphones used are electret which are polarity sensitive, so after checking the connections are good it might be worth trying swapping the microphone leads over?

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  10. #8
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    Quote Originally Posted by PetrolDave View Post
    Is the microphone connected to the module, worth checking the connections?

    IIRC the microphones used are electret which are polarity sensitive, so after checking the connections are good it might be worth trying swapping the microphone leads over?
    The voice activation module is in the trunk mounted on top of the radio and not connected to a microphone, at least directly. Is there anyway to scan the microphone mounted near the map lights or test it vs. replacing it to troubleshoot?

    The procedure for replacing the voice control module notes the following: "If control module is replaced, select replacement function for appropriate control module in guided fault finding routine. Use the vehicle diagnosis, testing and information system (VAS 5051) to do so."

    Just to confirm, I assumed this was necessary to remove component protection which was done at the shop. Would anything else be required to activate a new unit?

  11. #9
    Verified VCDS User PetrolDave's Avatar
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    Quote Originally Posted by alvocado View Post
    The procedure for replacing the voice control module notes the following: "If control module is replaced, select replacement function for appropriate control module in guided fault finding routine. Use the vehicle diagnosis, testing and information system (VAS 5051) to do so."

    Just to confirm, I assumed this was necessary to remove component protection which was done at the shop. Would anything else be required to activate a new unit?
    GFF could imply more than just CP removal, I've never used a VAS5051 so I can't comment on whether this particular case would require more than just CP or not - but from the problems you are having maybe it does? I think we'll have to wait for someone with more expertise to answer...

  12. #10
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    Comparing my latest scan with one from last year when the phone was working, there is one difference in the Address 77: Telephone details. I did change the bluetooth module and antennae with an Audi part just prior to changing the voice module. It looks like Part No SW differs between the scans, likely if the software had been updated since the original unit was installed at the factory.

    Scan prior to issues:
    Address 77: Telephone Labels: 4E0-910-336.lbl
    Part No SW: 4F0 910 336 E HW: 4E0 862 335
    Component: Handyvorb2 H16 0950
    Revision: 00000000 Serial number: 00000007576556
    Coding: 0010900
    Shop #: WSC 02335 758 00200
    VCID: 254A1F2FECE37767F4-8070

    No fault code found.

    Current Scan:
    Address 77: Telephone Labels: 4E0-910-336.lbl
    Part No SW: 4F0 910 336 H HW: 4E0 862 335
    Component: Handyvorb2 H16 1130
    Revision: 00000000 Serial number: 00000007572134
    Coding: 0010970
    Shop #: WSC 00000 000 00000
    VCID: 2854161B9BF16A0FCD-807C

    No fault code found.

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