AUDI Q5 STUCK ON START UP SCREEN

   #1  

Golftwincharged

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VCDS Serial number
C?ID=320847
Hey Guys, i have an issue with the display for this vehicle , i am not seeing anything other than the boot screen "MMI Audi Interface" , i checked all fuses are okay, did an optical ring break test all are okay, the media and radio is working , sound is present, the info buttons are displaying and seem to be selecting also.

here's an auto scan of the car, any troubleshooting ideas?

Code:
 Monday,25,November,2019,16:30:12:17560
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 7 x86
VCDS Version: 19.6.2.0
Data version: 20190930 DS308.0
www.Ross-Tech.com


VIN: WAUZZZ8R8EA020242   License Plate: 


Chassis Type: 8R-AU48 (8R0)
Scan: 01 02 03 05 08 09 15 16 17 19 36 42 44 46 52 53 56 57 5F 62
          6C 72

VIN: WAUZZZ8R8EA020242   Mileage: 122710km-76248miles

01-Engine -- Status: Malfunction 0010
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: OK 0000
04-Steering Angle -- Status: OK 0000
05-Acc/Start Auth. -- Status: OK 0000
08-Auto HVAC -- Status: Malfunction 0010
09-Cent. Elect. -- Status: OK 0000
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: OK 0000
36-Seat Mem. Drvr -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
44-Steering Assist -- Status: OK 0000
46-Central Conv. -- Status: OK 0000
52-Door Elect, Pass. -- Status: OK 0000
53-Parking Brake -- Status: OK 0000
56-Radio -- Status: OK 0000
57-TV Tuner -- Status: OK 0000
5F-Information Electr. -- Status: Malfunction 0010
62-Door, Rear Left -- Status: OK 0000
6C-Back-up Cam. -- Status: Malfunction 0010
72-Door, Rear Right -- Status: OK 0000
 
-------------------------------------------------------------------------------
Address 01: Engine (J623-CNCD)       Labels:. 06L-907-115-V1.clb
   Part No SW: 8R2 907 115     HW: 8K0 906 264 
   Component: 2.0l R4 TFSI  H09 0009  
   Revision: --H09---    
   Coding: 2A2A0032242701022000
   Shop #: WSC 12345 123 61029
   ASAM Dataset: EV_ECM20TFS0218R2907115 001010
   ROD: EV_ECM20TFS021_AU48.rod
   VCID: 73EFF2CADAF1B0D7AA-8026

1 Fault Found:
14868 - Bank 1: CMP Sensor (G40) / Engine Speed Sensor (G28) 
          P0016 00 [039] - Incorrect Correlation
          Not Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 2
                    Fault Frequency: 1
                    Mileage: 122717 km
                    Date: 2019.11.25
                    Time: 16:23:10

                    Engine speed: 739.50 /min
                    Normed load value: 7.8 %
                    Vehicle speed: 0 km/h
                    Coolant temperature: 78 °C
                    Intake air temperature: 48 °C
                    Ambient air pressure: 1000 mbar
                    Voltage terminal 30: 13.144 V
                    Unlearning counter according OBD: 40
                    Engine: operating status: IS
                    STATE_VCP: ACT_ADAPT
                    TOIL: 64 °C
                    CAM_VCP[IN_1]: -0.555 °
                    CAM_SP_IND_VCP[IN_1]: 0.000 °
                    PWM_HLD_VCP[IN_1]: 10.858 %
                    STATE_PWM_VCP[IN_1]: HLD

Readiness: 1110 0001

-------------------------------------------------------------------------------
Address 02: Auto Trans (J217)       Labels:| 0BK-927-156.clb
   Part No SW: 8R1 927 158 M    HW: 0BK 927 156 AM
   Component: 0BK 20TFSIRdW H16 1001  
   Revision: --H16---    
   Coding: 000001
   Shop #: WSC 00000 000 00000
   ASAM Dataset: EV_TCMAL551211 002022
   ROD: EV_TCMAL551211_002_AU48.rod
   VCID: 48957526F3F7630F2F-801C

No fault code found.

-------------------------------------------------------------------------------
Address 03: ABS Brakes (J104)       Labels:. 8R0-907-379-V2.clb
   Part No SW: 8R0 907 379 AF    HW: 8R0 907 379 AF
   Component: ESP8 quattro  H09 0030  
   Revision: --------    Serial number: --------------
   Coding: 2D554C01
   Shop #: WSC 06335 000 00000
   VCID: 040DA116875F876F83-8050

No fault code found.

-------------------------------------------------------------------------------
Address 05: Acc/Start Auth. (J393)       Labels:. 8K0-907-064-05.clb
   Part No SW: 8K0 907 064 GP    HW: 8K0 907 064 FP
   Component: BCM2 2.0      H12 0633  
   Revision: 00002001    
   Coding: 05B54000000000000000
   Shop #: WSC 06335 000 00000
   VCID: 040DA116875F876F83-8050

No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC (J255)       Labels: Redir Fail!
   Part No SW: 8K2 820 043 S    HW: 8K2 820 043 S
   Component: KLIMA 3 ZONEN H04 0121  
   Revision: D0000000    Serial number: 01300620130697
   Coding: 642562C000
   Shop #: WSC 06335 000 00000
   VCID: 397300E2B01D0A87A0-806C

2 Faults Found:
03220 - Stop Valve for Coolant for Climatronic (N422) 
            006 - Short to Plus
             Freeze Frame:
                    Fault Status: 01100110
                    Fault Priority: 3
                    Fault Frequency: 4
                    Reset counter: 249
                    Mileage: 122712 km
                    Time Indication: 0
                    Date: 2019.11.25
                    Time: 05:51:54

             Freeze Frame:
                    Voltage: 10.00 V
                    Voltage: 10.00 V
                    Voltage: 9.90 V
                    Voltage: 9.90 V
                    Bin. Bits: 00000000
                    Time: 240.00 s
                    Speed: 0.0 km/h
                    Count: 65534

01314 - Engine Control Module 
            013 - Check DTC Memory - Intermittent
             Freeze Frame:
                    Fault Status: 00101101
                    Fault Priority: 6
                    Fault Frequency: 4
                    Reset counter: 34
                    Mileage: 122717 km
                    Time Indication: 0
                    Date: 2019.11.25
                    Time: 13:31:35

             Freeze Frame:
                    Temperature: 34.0°C
                    RPM: 760 /min
                    Speed: 0.0 km/h


-------------------------------------------------------------------------------
Address 09: Cent. Elect. (J519)       Labels:. 8K0-907-063.clb
   Part No SW: 8K0 907 063 DG    HW: 8K0 907 063 DG
   Component: BCM1 1.0      H16 0103  
   Revision: 07016001    Serial number: 00000640701802
   Coding: 260080118030AFC00001400000001D0D0F19470827090201000008004001030100000034000000
   Shop #: WSC 12345 123 61029
   VCID: 77F7C6DAC689DCF796-8022

   Subsystem 1 - Part No SW: 8R2 955 119 A    HW: 8R2 955 119   Labels: 1KX-955-119.CLB
   Component: WWS416 130606  H11 0050 
   Serial number: 90243015130524163149
   Coding: 01DD13

   Subsystem 2 - Part No SW: 8U0 955 559 B    HW: 8U0 955 559 B  Labels: 8U0-955-559.CLB
   Component: G397_RLFS  H06 0002 
   Serial number: 21490116            
   Coding: 02005C

   Subsystem 3 - Part No SW: 8K0 941 531 AS    HW: 8K0 941 531 AS
   Component: E1 - LDS  H03 0031 
   Serial number: 00000000002806130249

   Subsystem 4 - Part No SW: 4H0 907 658     HW: 4H0 907 658 
   Component: AQ_Hum_Sensor  H03 0003 
   Serial number: 7408C6B6000000000001

No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags (J234)       Labels:* 8R0-959-655.clb
   Part No SW: 8R0 959 655 G    HW: 8R0 959 655 G
   Component: AirbagVW-AU10 H47 0610  
   Serial number: 003JPDB089NP  
   Coding: 304A3431313030303030554A305238523053
   Shop #: WSC 06335 000 00000
   ASAM Dataset: EV_AirbaAU10SMEAU416 002004
   ROD: EV_AirbaAU10SMEAU416.rod
   VCID: 48957526F3F7630F2F-801C

   Crash sensor for side airbag: driver side: 
   Serial number: 6334MSME7A162858K

   Crash sensor for side airbag: front passenger side: 
   Serial number: 6344MSME7A16231AE

   Crash sensor for side airbag: rear: driver side: 
   Serial number: 6352QSME1B3222402

   Crash sensor for side airbag: rear: passenger side: 
   Serial number: 6362QSME0A33046CG

   Crash sensor for front airbag: driver side: 
   Serial number: 63732SME78344358+

   Crash sensor for front airbag: front passenger side: 
   Serial number: 63832SME78342274.

No fault code found.

-------------------------------------------------------------------------------
Address 16: Steering wheel (J527)       Labels:. 8K0-953-568.clb
   Part No SW: 8K0 953 568 Q    HW: 8K0 953 568 Q
   Component: Lenks.Modul   H03 0003  
   Revision: C0061893    Serial number: 90862MFR000M9 
   Coding: 000037
   Shop #: WSC 06335 000 00000
   VCID: 48957526FBF7630F2F-801C

   Component: E221 - MFL  H03 0004 

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments (J285)       Labels:. 8R0-920-xxx-17.clb
   Part No SW: 8R0 920 930 E    HW: 8R0 920 930 E
   Component: KOMBIINSTR.   H35 0563  
   Revision: 00300000    Serial number: WX5323W6E     
   Coding: 3BA722000A01000C0F0000
   Shop #: WSC 12345 123 61029
   VCID: 36690BDE8103E5FF4D-8062

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway (J533)       Labels:. 8T0-907-468.clb
   Part No SW: 8R0 907 468 N    HW: 8R0 907 468 C
   Component: GW-BEM 4CAN-M H11 0056  
   Revision: 1Y070028    Serial number: 2841Y136260049
   Coding: 80CF07FF00
   Shop #: WSC 06335 000 00000
   VCID: 4A914F2EE5FB911F39-801E

   Subsystem 1 - Part No SW: 8R0 915 181     HW: 8R0 915 181 
   Component: J367-BDM  H07 0141 
   Serial number: 30172540051461644707

   Subsystem 2 - Part No SW: 8K0 959 663     HW: 8K0 959 663 
   Component: J532_DCDCStab  H17 0042 
   Serial number: 13184001213021200181

No fault code found.

-------------------------------------------------------------------------------
Address 36: Seat Mem. Drvr (J136)       Labels: None
   Part No SW: 8R0 959 760 D    HW: 8R0 959 760 B
   Component: MEM-FS        H07 0076  
   Revision: AA000000    Serial number: 00000066301001
   Coding: 01781B00000000000000
   Shop #: WSC 06335 000 00000
   VCID: 4281670EDDCB495FF1-8016

No fault code found.

-------------------------------------------------------------------------------
Address 42: Door Elect, Driver (J386)       Labels:. 8K0-959-793.clb
   Part No SW: 8K0 959 793 R    HW: 8K0 959 793 P
   Component: TSG FA        H02 0508  
   Revision:             Serial number: 0000067118486 
   Coding: 011D12205E01440004
   Shop #: WSC 06335 000 00000
   VCID: 4FA75E3A1E99B4376E-801A

No fault code found.

-------------------------------------------------------------------------------
Address 44: Steering Assist (J500)       Labels:| 8K0-909-144.clb
   Part No SW: 8R0 909 144 F    HW: 8R0 909 144 B
   Component: RCEPS         H38 0507  
   Revision: 00001000    Serial number: 0030633074
   Coding: 100000000001
   Shop #: WSC 06334 000 00000
   ASAM Dataset: EV_RCEPSAU48X 008014
   ROD: EV_RCEPSAU48X_008.rod
   VCID: 3B7F1AEAB2213897B2-806E

No fault code found.

-------------------------------------------------------------------------------
Address 46: Central Conv. (J393)       Labels:. 8K0-907-064-46.clb
   Part No SW: 8K0 907 064 GP    HW: 8K0 907 064 FP
   Component: BCM2 2.0      H12 0633  
   Revision: 00002001    Serial number: 0310379501    
   Coding: 01040E2A20B900958530053680040047
   Shop #: WSC 12345 123 61029
   VCID: 040DA116875F876F83-8050

   Subsystem 1 - Part No SW: 8R0 959 591 A    HW: 8R0 959 591 
   Component: J245EE20SKB13  H05 0220 
   Serial number: 0123456789ABCDEFGHIJ

   Subsystem 2 - Part No SW: 8R0 959 591 A    HW: 8R0 959 591 
   Component: J394EE20SKB13  H05 0220 
   Serial number: 0123456789ABCDEFGHIJ

No fault code found.

-------------------------------------------------------------------------------
Address 52: Door Elect, Pass. (J387)       Labels:. 8K0-959-792.clb
   Part No SW: 8K0 959 792 R    HW: 8K0 959 792 P
   Component: TSG BF        H02 0508  
   Revision:             Serial number: 0000066841061 
   Coding: 011D12205201440004
   Shop #: WSC 12345 123 61029
   VCID: 4E99433E1993BD3F65-801A

No fault code found.

-------------------------------------------------------------------------------
Address 53: Parking Brake (----)       Labels: 8K0-907-801-V2.clb
   Part No SW: 8K0 907 801 M    HW: 8K0 907 801 J
   Component: EPB-4         H01 0004  
   Revision: --------    Serial number: 10000000235092
   ASAM Dataset: EV_ParkiBrake 001028
   ROD: EV_ParkiBrake_AU48.rod
   VCID: 397300E2B81D0A87A0-806C

No fault code found.

-------------------------------------------------------------------------------
Address 56: Radio (R)       Labels: Redir Fail!
   Part No SW: 4G0 035 083     HW: 4G0 035 083 
   Component: Radio U JP    H50 0055  
   Revision: AB001007    Serial number: 448G%0D7561606
   Coding: 000005020100000001
   Shop #: WSC 12345 123 61029
   VCID: 5EB9B37E49730DBFF5-800A

No fault code found.

-------------------------------------------------------------------------------
Address 57: TV Tuner (R78)       Labels: None
   Part No SW: 4G1 919 129 B    HW: 4G1 919 129 
   Component: NGTV-JP       H03 0420  
   Revision: R0030000    Serial number: 07001000495501
   Coding: 10000000
   Shop #: WSC 06335 000 00000
   VCID: 2D5B24B27455A6273C-8078

No fault code found.

-------------------------------------------------------------------------------
Address 5F: Information Electr.
Cannot be reached

-------------------------------------------------------------------------------
Address 62: Door, Rear Left (J388)       Labels:. 8K0-959-795.clb
   Part No SW: 8K0 959 795 G    HW: 8K0 959 795 D
   Component: TSG HL        H01 0506  
   Revision:             Serial number: 0000066768239 
   Coding: 010C12204001240004
   Shop #: WSC 06335 000 00000
   VCID: 46897B1EF1E3757FDD-8012

No fault code found.

-------------------------------------------------------------------------------
Address 6C: Back-up Cam.        Labels: 8T0-907-441.clb
   Part No SW: 8R0 907 441 B    HW: 8R0 907 441 B
   Component: J772__Rearview      0030  
   Revision: --H08---    Serial number: 525PA8-J36C00G
   Coding: 1020010
   Shop #: WSC 06335 000 00000
   VCID: 356B0CD25C05EEE744-8060

1 Fault Found:
02203 - Audio / Video Input 1 
            008 - Implausible Signal
             Freeze Frame:
                    Fault Status: 01101000
                    Fault Priority: 3
                    Fault Frequency: 2
                    Reset counter: 249
                    Mileage: 122717 km
                    Time Indication: 0
                    Date: 2019.11.25
                    Time: 16:24:58

             Freeze Frame:
                        Term 15 On
                        Reverse OFF
                    Count: 3


-------------------------------------------------------------------------------
Address 72: Door, Rear Right (J389)       Labels:. 8K0-959-795.clb
   Part No SW: 8K0 959 795 G    HW: 8K0 959 795 D
   Component: TSG HR        H01 0506  
   Revision:             Serial number: 0000066768238 
   Coding: 010C12204001240004
   Shop #: WSC 06335 000 00000
   VCID: 46897B1EF1E3757FDD-8012

No fault code found.

End-------------------------(Elapsed Time: 03:22)--------------------------
 
   #2  

Uwe

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Messages
49,281
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Location
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VCDS Serial number
HC100001
The 5F module, which is the heart of the MMI in this car, seems to be comatose.

What happens if you try to access 5F directly?

-Uwe-
 
   #3  

Golftwincharged

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Messages
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thanks for the reply Mr.Uwe , i get error "no communication with module" .
 
   #4  

Uwe

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Check all connections at the 5F module. Pay special attention to pins that for power & ground. Verify that you have +12V and good ground where you should. Disconnect module completely for a while to cold-boot it.

-Uwe-
 
   #5  

Golftwincharged

Verified VCDS User
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Messages
125
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Location
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C?ID=320847
thank you Uwe, i will update you on this.
 
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