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Thread: Thread Suscription Email Notifications Not Working

  1. #1
    Verified VCDS User GaryM's Avatar
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    Thread Suscription Email Notifications Not Working

    I'm not sure if anyone else is having this issue or not but for some reason, email notifications for replies to theads that I'm subscibed to don't seem to be working. Is there something I need to set somewhere to get these? I've already enabled the following setting and I can't see anything else related that I might need to change anwhere...



    The email address in my profile is correct and I've checked my junk mail box but there is nothing in either so it seems like emails are not even being sent.

    Is there currently a known issue with email notifications?

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  3. #2
    Ross-Tech Employee Dana's Avatar
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    Not that I'm aware of but I don't subscribe to threads either. I added this one



    .. so I should receive an email when I [Submit Reply]

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  5. #3
    Ross-Tech Employee Dana's Avatar
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    Well, I did not receive an email but I wonder if someone else needs to reply before I receive an notification? I believe something is broken but feel free to bump this up Gary.

  6. #4
    Verified VCDS User GaryM's Avatar
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    In that case I'll add a reply to see if you get anything in case notifications are only sent if a member replies to a different member's post.

    If it doesn't work then it may be something as simple as the forum SMTP settings not configured correctly.

    I reason I usually activate email notifications in forums is so I know if someone has replied to one of my posts without me having to keep logging in just to check.

  7. #5
    Ross-Tech Employee Dana's Avatar
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    Subject: Reply to thread 'Thread Suscription Email Notifications Not Working'
    Dear Dana,

    GaryM has just replied to a thread you have subscribed to entitled - Thread Suscription Email Notifications Not Working - in the Forum Support and Feedback: forum of Ross-Tech Forums.

    This thread is located at:
    http://forums.ross-tech.com/showthre...g&goto=newpost

    Here is the message that has just been posted:
    ***************
    In that case I'll add a reply to see if you get anything in case notifications are only sent if a member replies to a different member's post.

    If it doesn't work then it may be something as simple as the forum SMTP settings not configured correctly.

    I reason I usually activate email notifications in forums is so I know if someone has replied to one of my posts without me having to keep logging in just to check.
    ***************


    There may also be other replies, but you will not receive any more notifications until you visit the forum again.

    All the best,
    Ross-Tech Forums
    I got that one so it must require a reply from another member (not a reply you posted) in addition to logging in somewhat frequently based on "There may also be other replies, but you will not receive any more notifications until you visit the forum again."

  8. #6
    Benevolent Dictator Uwe's Avatar
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    I've had a couple of other reports like this. I don't normally use that feature (I get plenty of e-mail already!) but I just subscribed to this thread and it does work, at least for me.

    Code:
    Dear Uwe,
    
    Dana has just replied to a thread you have subscribed to entitled - Thread Suscription Email Notifications Not Working - in the Forum Support and Feedback: forum of Ross-Tech Forums.
    
    This thread is located at:
    http://forums.ross-tech.com/showthread.php?2086-Thread-Suscription-Email-Notifications-Not-Working&goto=newpost
    
    Here is the message that has just been posted:
    ***************
    *Subject: Reply to thread 'Thread Suscription Email Notifications Not Working'*
    
    ---Quote---
    Dear Dana,
    
    GaryM has just replied to a thread you have subscribed to entitled - Thread Suscription Email Notifications Not Working - in the Forum Support and Feedback: forum of Ross-Tech Forums.
    
    This thread is located at:
    http://forums.ross-tech.com/showthread.php?2086-Thread-Suscription-Email-Notifications-Not-Working&goto=newpost
    
    Here is the message that has just been posted:
    ***************
    In that case I'll add a reply to see if you get anything in case notifications are only sent if a member replies to a different member's post.
    
    If it doesn't work then it may be something as simple as the forum SMTP settings not configured correctly.
    
    I reason I usually activate email notifications in forums is so I know if someone has replied to one of my posts without me having to keep logging in just to check.
    ***************
    
    
    There may also be other replies, but you will not receive any more notifications until you visit the forum again.
    
    All the best,
    Ross-Tech Forums
    ---End Quote---
    I got that one so it must require a reply from another member (not a reply you posted) in addition to logging in somewhat frequently based on "There may also be other replies, but you will not receive any more notifications until you visit the forum again."
    ***************
    
    
    There may also be other replies, but you will not receive any more notifications until you visit the forum again.
    
    All the best,
    Ross-Tech Forums
    
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Unsubscription information:
    
    To unsubscribe from this thread, please visit this page:
    http://forums.ross-tech.com/subscription.php?do=removesubscription&type=thread&subscriptionid=1221&auth=b2de6e7599185deaf34f510b5bd3c58f
    
    To unsubscribe from ALL threads, please visit this page:
    http://forums.ross-tech.com/subscription.php?do=viewsubscription&folderid=all
    Now I'll note that Gary is using a Hotmail account, and that Hotmail is rather infamous for "eating" mails.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  9. #7
    Verified VCDS User GaryM's Avatar
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    It's strange. Notifications from all the other forums I'm a member of all seem to reach my hotmail account. Maybe Microsoft has black-listed the domain that the Ross-Tech emails are being sent from for some bizarre reason so they just get junked before even getting routed to my account.

    I'll try changing my email address to my another personal one or to my work one and see what happens. I'll let you know if this resolves the issue or not once I've tried it.

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  11. #8
    Verified VCDS User GaryM's Avatar
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    Well, unless someone has changed something in the forum config settings, it looks like me changing my forum email account to a different one has fixed the problem because I'm now getting topic subscription notifications when someone replies

    Thanks Microsoft for blocking emails without even putting them in my junk email box

    Anyway, problem now solved so this ticket can be closed

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  13. #9
    Benevolent Dictator Uwe's Avatar
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    Microsoft/Hotmail has been known to do that. E.g.: They "disappeared" enough VCDS-Lite activations that our VCDS-Lite video practically begs people not to use a Hotmail address...

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  14. #10
    Verified VCDS User GaryM's Avatar
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    Unfortunately I've had a Hotmail account as my primary email account for well over 10 years. To much pain to try and switch to something else as my main email account now. It's just odd that I've never had the problem before on any other forums.

    I think I will email Microsoft and ask them why the emails aren't getting through. At the very least the emails should end up in my junk box so I at least get some visibility of them and can choose myself whether or not I do actually want to accept emails from those senders.

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