Problem recognising the adapter - possibly a clone?

   #1  

headcloudmonkey

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Hi, I bought what I thought was a genuine unit second hand at a car meet, but now I'm suspecting it may be a clone.

It was shown working on the guy's laptop and connected to my car (turned off the warning beeper on my tailgate for me). No serial number on the outside, label just says "NEW VCDS, HW:v1.96 SW:V16.8.X". I opened it up and the board inside says "(c) Ross Tech LLC 2008" on the connector board, and "HEX_PROv5" on the interface board. When I run the latest software, I can do the test and it finds the interface of type "Ross Tech HEX-USB", but VCIConfig doesn't display any interfaces. If I try to run the test with it plugged in to the car, I have a green light on the unit but I get Interface Not Found then.

Clone?

I've since ordered a HEX-V2 Enthusiast 3VIN and looking forward to receiving that soon!

Thanks
Dan
 
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Boki Ar

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VCIConfig does not work with legacy interface. ;)

Please post number from [About] screen and photo of the unit.
 
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headcloudmonkey

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This is as much as I can get for the About screen, as I said it doesn't find the adapter when it's tested connected to the car :-(
 
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Boki Ar

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OK tnx for post, please wait a bit now. I believe the right answer will come soon. ;)
 
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headcloudmonkey

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From your experience, does it look like a genuine adapter? At this stage I'm resigned to having wasted £50, but it was worth a punt at that price. I'm trying to patiently wait for my genuine unit to arrive from Ross Tech :-)
 
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Viking

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Did the software come on a CD or did you download it direct from Ross Tech?
 
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Mike@Gendan

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If it has a software version listed on the interface there's a 99% probability it's a clone.
Genuine interfaces always work with the latest version of the software so would never need a version number on the label.

Also, £50? Listed as New?
Genuine interfaces have never been that cheap.
 
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Uwe

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Hi, I bought what I thought was a genuine unit second hand at a car meet, but now I'm suspecting it may be a clone.
Whats shown in your pictures above is most definitely a clone.

But I see you've ordered a real HEX-V2 directly from us yesterday.

-Uwe-
 
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headcloudmonkey

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If it has a software version listed on the interface there's a 99% probability it's a clone.
Genuine interfaces always work with the latest version of the software so would never need a version number on the label.

Also, £50? Listed as New?
Genuine interfaces have never been that cheap.

Mike, it was second hand at a car meet, so not from a normal source.
 
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headcloudmonkey

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Whats shown in your pictures above is most definitely a clone.

But I see you've ordered a real HEX-V2 directly from us yesterday.

-Uwe-

That's what I figured when it wouldn't work with genuine software I'd downloaded directly from you, hence ordering the real thing :thumbs:

What's the shipping time likely to be? Guessing it would have been faster from a UK disty (Sorry Mike@Gendan, didn't spot the distributors until I'd already placed the order!).

Thanks
Dan
 
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Mike@Gendan

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Mike, it was second hand at a car meet, so not from a normal source.
You're right - I missed that bit.
A quick scan of 2nd hand genuine interface prices on ebay would have been a good idea though.
If a price seems too good to be true, it usually is!
What's the shipping time likely to be? Guessing it would have been faster from a UK disty (Sorry Mike@Gendan, didn't spot the distributors until I'd already placed the order!).
No problem.
Incidentally I can't answer about Ross-Tech's shipping times but had you ordered from us over the weekend you'd have it on Tuesday.
 
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headcloudmonkey

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It worked to shut up the annoying beep from the tail gate, so I thought it was genuine. Live and learn :-)

Let this be a warning to anyone else out there that gets an offer like this at a car meet or similar!
 
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Uwe

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What's the shipping time likely to be? Guessing it would have been faster from a UK disty (Sorry Mike@Gendan, didn't spot the distributors until I'd already placed the order!).
In theory it should ship tomorrow (Monday) and FedEx is generally only 2-3 days across the pond.

If you'd prefer to order from Mike, I can cancel order number 20229873 in our system. Just let me know in the next six hours or so.

-Uwe-
 
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