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Thread: 2014 Crafter Limited Connectivity

  1. #11
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    Quote Originally Posted by PetrolDave View Post
    Since you purchased the HEX-V2 from Gendan maybe you should be contacting them about a return & refund?
    https://www.gendan.co.uk/
    Ross-Tech.com > Home > Products > VCDS > Product Information > Guarantee

    "You must contact us for a Return Authorization prior to returning any merchandise."

  2. #12
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by cblack_999 View Post
    Ross-Tech.com > Home > Products > VCDS > Product Information > Guarantee
    "You must contact us for a Return Authorization prior to returning any merchandise."
    Applicable only if you purchased it from us, which you did not. Please contact Gendan. Give them a link this thread.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

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  4. #13
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    Thanks for your reply Uwe. I'll contact them now.

  5. #14
    VCDS Distributor Mike@Gendan's Avatar
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    Hi Chris,

    Sorry to hear you are having problems.
    I have received your email and passed it to the team to process.

    The garage had no issues communicating with all of the modules.
    Was the garage using ODIS or a different tool? Really interested to know what system talked to this controller.

    Thanks.
    Apparently I should put something witty or profound in here.....

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  7. #15
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    Quote Originally Posted by Mike@Gendan View Post
    Was the garage using ODIS or a different tool? Really interested to know what system talked to this controller.

    Thanks.
    Hi Mike,

    Thanks for the quick response. The garage used 'WOW' software, I couldn't say which version or interface etc.

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