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Thread: Unable to register

  1. #1
    Verified VCDS User
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    Sep 2019
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    Unable to register

    I'm trying to register my VCDS cable that I purchased yesterday from a UK distributor (Gendan). Every time I submit the registration it comes back with an "Internal Server Error" message. I'm using the latest non-beta version of VCDS on Windows 10 Home edition.

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  3. #2
    VCDS Distributor Mike@Gendan's Avatar
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    Jun 2014
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    Can you check for updates OK?

    Edit, actually there may be a server issue - we just tested one of our demo interfaces and had the same error.
    Last edited by Mike@Gendan; 09-11-2019 at 08:27 AM.
    Apparently I should put something witty or profound in here...

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  5. #3
    Ross-Tech Employee Dana's Avatar
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    Hi guys. We're on it and hope to have this sorted ASAP.

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  7. #4
    Ross-Tech Employee Dana's Avatar
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    You should be able to register now. Sorry about the inconvenience.

    P.S. Mark I updated your forum user status to Verified. You should have an e-mail subject Your HEX-V2 Registration has been approved so you can Finalize registration in the configuration utility.
    Last edited by Dana; 09-11-2019 at 09:22 AM.

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