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Thread: UNSUPPORTED VEHICLE - ERROR MESSAGE

  1. #1
    Verified VCDS User
    Join Date
    Feb 2017
    Location
    India
    Posts
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    UNSUPPORTED VEHICLE - ERROR MESSAGE

    Guys,

    I am getting an "unsupported vehicle Please upgrade the interface" message seen on the engine side. This is for the 2018 polo TSI 1.2 petrol. Since we are your dealers in India (Petes Automotive Products Pvt Ltd) and have sold these here, I enclose 2 of the systems indicating the same message. Please advise as to how can we resolve this.

    Regards,

    Code:
    Thursday,08,August,2019,13:44:37:09493
    VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64
    VCDS Version: 19.6.1.0 (x64)
    Data version: 20190529 DS308.0
    www.Ross-Tech.com
    
    
    VIN: MEXG19608KT093771   License Plate: 
    
    
    
    --------------------------------------------------------------------------------
    --------------------------------------------------------------------------------
    
    
    Chassis Type: 60 (6RU)
    Scan: 01 02 03 04 08 09 15 17 19 25 44 56
    
    VIN: MEXG19608KT093771   
    
    01-Engine -- Status: OK 0000
    02-Auto Trans -- Status: OK 0000
    03-ABS Brakes -- Status: OK 0000
    04-Steering Angle -- Status: OK 0000
    08-Auto HVAC -- Status: OK 0000
    09-Cent. Elect. -- Status: OK 0000
    15-Airbags -- Status: OK 0000
    17-Instruments -- Status: OK 0000
    19-CAN Gateway -- Status: OK 0000
    25-Immobilizer -- Status: OK 0000
    44-Steering Assist -- Status: OK 0000
    56-Radio -- Status: OK 0000
     
    -------------------------------------------------------------------------------
    Address 01: Engine (J623-CBZB)       Labels:. 03F-906-070-CBZ.clb
       Part No SW: 03F 906 070 KC    HW: 03F 907 309 AJ
       Component: SIMOS10.22AH10 6270  
       Revision: --H10---    Serial number:               
       Coding: 00250056232400080000
       Shop #: WSC 01234 785 00200
       ASAM Dataset: EV_ECM12TFS02103F906070KC 004006
       ROD: N/A
       VCID: 6DDBBDD0BCB4EB2742-8038
    
    Unsupported vehicle.Please upgrade to a current Ross-Tech interface.
    No ASAM data for: "EV_ECM12TFS02103F906070KC" () 
    No fault code found.
    Readiness: 0010 0000
    
    -------------------------------------------------------------------------------
    Address 02: Auto Trans        Labels: 0AM-927-769.clb
       Part No SW: 0AM 300 043 C    HW: 0AM 927 769 F
       Component: GSG DQ200G2_PQ  050 2601  
       Revision: 00005008    Serial number: CU501904235230
       Coding: 0000020
       Shop #: WSC 01357 011 00200
       VCID: 2B5F73C88A2025171C-807E
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 03: ABS Brakes (J104)       Labels:. 6R0-907-37x-ESP90.clb
       Part No SW: 6R0 907 379 CB    HW: 6R0 907 379 AS
       Component: ESP9.0i front H04 0003  
       Serial number: --------------
       Coding: 62DD2463422C03C3461B24704252C0800908
       Shop #: WSC 00000 000 08192
       ASAM Dataset: EV_Brake1ESP90iBOSCH 003031
       ROD: N/A
       VCID: 0005F4649B26164F99-8054
    
    Unsupported vehicle.Please upgrade to a current Ross-Tech interface.
    No ASAM data for: "EV_Brake1ESP90iBOSCH" () 
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 04: Steering Angle (G085)       Labels: 6R0-959-654.clb
       Part No SW: 6R0 959 654     HW: 6R0 959 654 
       Component: LENKW.SENSOR  H07 0070  
       Serial number: 28041913470160
       Coding: 01
       Shop #: WSC 00000 000 00000
       ASAM Dataset: EV_LWSKLOVW25X 005001
       ROD: N/A
       VCID: 7EF98A9CE1D260BFEB-802A
    
    Unsupported vehicle.Please upgrade to a current Ross-Tech interface.
    No ASAM data for: "EV_LWSKLOVW25X" () 
    3 Faults Found:
    332644 - ROD - Unknown Error Code 
              - 00 [008]
              Intermittent - Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 6
                        Fault Frequency: 1
                        Reset counter: 40
                        Mileage: 0 km
                        Date: 2000.14.00
                        Time: 00:01:47
    
    336900 - ROD - Unknown Error Code 
              - 00 [008]
              Intermittent - Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 6
                        Fault Frequency: 1
                        Reset counter: 40
                        Mileage: 0 km
                        Date: 2000.14.00
                        Time: 00:01:47
    
    1140738 - ROD - Unknown Error Code 
              - 00 [008]
              Intermittent - Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 2
                        Fault Frequency: 1
                        Reset counter: 41
    
    
    -------------------------------------------------------------------------------
    Address 08: Auto HVAC (J255)       Labels: 6R0-907-044.clb
       Part No SW: 6R0 907 044 Q    HW: 6R0 907 044 Q
       Component: Climatronic   H12 0615  
       Revision: V0000000    
       VCID: 41833160D8ACDF47D6-8014
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 09: Cent. Elect. (J519)       Labels:. 6R0-937-08x-09.clb
       Part No SW: 6RU 937 087 R    HW: 6RU 937 087 R
       Component: BCM IM H+4    H42 0452  
       Revision: BZ042001    Serial number: 6802 170190059
       Coding: 3AB82BFF08A10000013800006E2B069000C0600F608E0100220000000A00
       Shop #: WSC 124697 483 00190
       VCID: 71E3A1A0A88C0FC766-8024
    
       Subsystem 1 - Part No: 5K7 955 559 C  Labels: 5K7-955-559.CLB
       Component: RLS 080519 05  50  0106 
       Coding: 0368DD
    
       Subsystem 2 - Part No SW: 6R0 959 802 EF    HW: 6R0 959 802 EF  Labels: 6R0-959-802.CLB
       Component: J386__TSG_FT  023 2551 
       Serial number: 13202848190513063335
       Coding: 000000
    
       Subsystem 3 - Part No SW: 6R0 959 801 ED    HW: 6R0 959 801 ED  Labels: 6R0-959-801.CLB
       Component: J387__TSG_BT  023 2551 
       Serial number: 13102849190511004827
       Coding: 000000
    
       Subsystem 4 - Part No SW: 6C0 959 442     HW: 6C0 959 442 
       Component: E221__MFL-TAT  H06 0023 
       Serial number: 1151922333002274AB2B
       Coding: 240000
    
       Subsystem 5 - Part No SW: 6R0 959 811 S    HW: 6R0 959 811 S
       Component: J388__TSG_HL  022 1552 
       Serial number: 13202728190514003511
       Coding: 000000
    
       Subsystem 6 - Part No SW: 6R0 959 812 S    HW: 6R0 959 812 S
       Component: J389__TSG_HR  022 1552 
       Serial number: 13102729190514043633
       Coding: 000000
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 15: Airbags (J234)       Labels:. 5K0-959-655.clb
       Part No SW: 6R0 959 655 J    HW: 6R0 959 655 J
       Component: VW10Airbag153 H10 0020  
       Revision: --------    Serial number: 003GW01JNKVG
       Coding: 003533
       Shop #: WSC 00000 000 08192
       ASAM Dataset: EV_AirbaVW10BPAVW250 A01001
       ROD: N/A
       VCID: 49932940E89C17070E-801C
    
    Unsupported vehicle.Please upgrade to a current Ross-Tech interface.
    No ASAM data for: "EV_AirbaVW10BPAVW250" () 
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 17: Instruments (J285)       Labels:. 5K0-920-xxx-17.clb
       Part No SW: 6RF 920 861 F    HW: 6RF 920 861 F
       Component: KOMBI         H01 5014  
       Serial number: 00000000000000
       Coding: B10A000000
       Shop #: WSC 00000 000 08192
       ASAM Dataset: EV_Kombi_UDS_VDD_RM09 A05735
       ROD: N/A
       VCID: 4E991A5C11F2303F5B-801A
    
    Unsupported vehicle.Please upgrade to a current Ross-Tech interface.
    No ASAM data for: "EV_Kombi_UDS_VDD_RM09" () 
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 19: CAN Gateway (J533)       Labels: None
       Part No SW: 6RU 909 901     HW: 6RU 937 087 R
       Component: GW-K-CAN TP20 H42 0452  
       Revision: BZ042001    
       Coding: 002300
       Shop #: WSC 124697 483 00190
       VCID: 1933B90010BCA7877E-804C
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 25: Immobilizer (J334)       Labels:. 5K0-920-xxx-25.clb
       Part No SW: 5K0 953 234     HW: 5K0 953 234 
       Component: IMMO          H01 5014  
       Serial number:               
       Coding: 000000
       Shop #: WSC 00000 000 00000
       ASAM Dataset: EV_Immo_UDS_VDD_RM09 A03710
       ROD: N/A
       VCID: 6AD1B6CC8D5AFC1F27-803E
    
    Unsupported vehicle.Please upgrade to a current Ross-Tech interface.
    No ASAM data for: "EV_Immo_UDS_VDD_RM09" () 
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 44: Steering Assist (J500)       Labels:. 1Sx-909-144-44.clb
       Part No SW: 1S2 909 144 P    HW: 1S2 909 144 P
       Component: EPS_ECU       H61 1702  
       Coding: 0001000000000000
       Shop #: WSC 00000 000 00000
       ASAM Dataset: EV_SteerAssisNSK 014008
       ROD: N/A
       VCID: 41833160D0ACDF47D6-8014
    
    Unsupported vehicle.Please upgrade to a current Ross-Tech interface.
    No ASAM data for: "EV_SteerAssisNSK" () 
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 56: Radio (J503)       Labels:. 5M0-035-1xx-56.clb
       Part No SW: 6RF 035 187 C    HW: 6RF 035 187 C
       Component: Radio         557 5532  
       Revision: --------    Serial number: VWZ7Z2T6101490
       Coding: 0E00040000000F
       Shop #: WSC 00000 000 08192
       VCID: 49932940E09C17070E-801C
    
    No fault code found.
    
    End-------------------------(Elapsed Time: 02:35)--------------------------
    Last edited by Uwe; 08-08-2019 at 10:04 AM. Reason: CODE tags

  2. #2
    Ross-Tech Employee
    Join Date
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    Location
    Near Philadelphia, PA, USA
    Posts
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    As a "dealer" of VCDS, shouldn't you be aware that since 2016, new products are needed to talk to newer models? You made your scan with a HEX+CAN. It is not fully compatible with a 2018 Polo. You need to upgrade your equipment. Perhaps talking to Ross-Tech more frequently would be a means to stay in touch with changes in product.

    Pete's Performance has not bought a system from Ross-Tech since 2015. We do not consider Pete's Performance an active "dealer".

    Upgrade programs are available through our web site.

  3. Likes Mike R, Uwe, Mike@Gendan, PetrolDave liked this post

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