HEXNET firmware update error

   #1  

Otto

Verified VCDS User
Verified
Joined
Aug 3, 2014
Messages
105
Reaction score
20
Location
USA
VCDS Serial number
C?ID=178462
I have a HEXNET device and needed to do a firmware update. Here is a snapshot of the refresh error. Never had that before. Does somebody possibly have an answer.

** Not able to add snapshot here..

Thx
 
Last edited:
   #2  

Mari

Verified VCDS User
Verified
Joined
Jun 26, 2014
Messages
391
Reaction score
345
Location
Netherlands
VCDS Serial number
C?ID=150535
To add snapshot to your post you first have to upload the snapshot to an image-hosting-site like ImgBB. Simply upload it there and post the link her on the forum!

Somewhere on this forum there is a topic about Firmware-update errors... will try to locate it...
 
   #4  

Otto

Verified VCDS User
Verified
Joined
Aug 3, 2014
Messages
105
Reaction score
20
Location
USA
VCDS Serial number
C?ID=178462
Adding image for original post.

SGCzslw.jpg
 
Last edited by a moderator:
   #5  

Otto

Verified VCDS User
Verified
Joined
Aug 3, 2014
Messages
105
Reaction score
20
Location
USA
VCDS Serial number
C?ID=178462
Never mind I got the firmware to update - no problem. I tried another windows laptop and it worked fine.

Thx
 
   #6  

Shaun

Active Member
Ross-Tech Employee
Joined
Jan 29, 2014
Messages
1,616
Reaction score
2,527
Location
USA
This looks like something was interfering with the USB comms. We've seen some reports of similar cases with certain touchpad software, was your first computer a laptop?
 
   #7  

Otto

Verified VCDS User
Verified
Joined
Aug 3, 2014
Messages
105
Reaction score
20
Location
USA
VCDS Serial number
C?ID=178462
No it was a desktop. Both desktop and laptop have WIN7 as the OS.
 
   #8  

disuye

Verified VCDS User
Verified
Joined
Jul 3, 2017
Messages
8
Reaction score
1
Location
Hong Kong
VCDS Serial number
C?ID=258260
I'm having the same 'Preparing Update / Refresh error' issue here with VCDS 19.6.1 / VCDS Config V2.248 firmware update.

I only have access to one Windows machine here (Parallels on a Mac), are there any other solutions to remedy this? Thanks Dan
 
   #9  

Uwe

Benevolent Dictator
Administrator
Joined
Jan 29, 2014
Messages
48,925
Reaction score
33,653
Location
USA
VCDS Serial number
HC100001
I only have access to one Windows machine here (Parallels on a Mac), are there any other solutions to remedy this? Thanks Dan
Beg or borrow another computer that runs Windows natively. You do not need to install software on it. You only need two files to do interface updates, VCIConfig.exe and hidapi.dll. You can put those two files on a USB stick and run VCIConfig directly from there.

-Uwe-
 
Back
Top