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Thread: Cannot Auto Scan with HEX-NET, USB, and VCDS 19.6.0

  1. #11
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    Quote Originally Posted by Shaun View Post
    This is expected, you don't have access to the outside internet in AP mode, and it needs to download data from the server. You can either use a wifi tether, or you can take it back inside and now download the data with VCIConfig -> "Check for Updates"
    After i updated the VCDS software, I did download data via the VCIconfig so I don't think that is the issue. Maybe the data for the 2019 SQ5 does not exist yet. In any case, I will try again tonight.

  2. #12
    Ross-Tech Employee Eric's Avatar
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    We've found an issue with recent builds of VCDS and autoscanning vehicles with a UDS gateway (like your MLB-Evo based Q5). New builds are ready, just stay tuned for an announcement here.
    You ain't metal till you got a clutch pedal

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  4. #13
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    Quote Originally Posted by Uwe View Post
    What are the exact results when you do [Options] -> [Test] in VCDS with the HEX-NET connected to your PC via USB and plugged into the car?

    -Uwe-
    Port Status: OK
    Interface: Found!
    Type: HEX-NET
    Version:
    CB: 0.4505.4
    FW: 0.256
    WiFi: 310C
    Status: Ready
    CAN: OK, K1: OK, K2: OK
    VBat: 13.28V, VIgn: 13.32V

    Got the Laptop and Smartphone to connect via WiFi but still no auto scanning on either.
    Last edited by edwyun; 06-11-2019 at 09:02 PM.

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  6. #14
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    Quote Originally Posted by Eric View Post
    We've found an issue with recent builds of VCDS and autoscanning vehicles with a UDS gateway (like your MLB-Evo based Q5). New builds are ready, just stay tuned for an announcement here.

    Will do. Also seems like you can't use the smartphone WiFi to connect to the HEX-NET and also download the updates/ASAM data. Is this correct?

  7. #15
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    Also seems like you can't use the smartphone WiFi to connect to the HEX-NET and also download the updates/ASAM data. Is this correct?
    Not it AP mode. To do this, you need to put you phone into hotspot mode so your phone broadcasts an AP, then configure the HEX-NET to connect to your phone's hotspot. Then the HEX-NET should be able to get out to the internet using your phone's 4G. Of course this depends on a lot of things, like signal strength and your phones ability to run as a hotspot, so your mileage may vary.

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  9. #16
    Administrator Andy's Avatar
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    FYI, a fresh download of VCDS is available from our website which should address this issue:

    https://www.ross-tech.com/vcds/download/current.php

    Please give it a try and let us know the results.

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  11. #17
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    Quote Originally Posted by Andy View Post
    FYI, a fresh download of VCDS is available from our website which should address this issue:

    https://www.ross-tech.com/vcds/download/current.php

    Please give it a try and let us know the results.
    Did a fresh download of VCDS and a new update that was available via interface config. Auto Scan worked almost to the end, but did not complete. I received the following error message:


  12. #18
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    If you want me to send the autoscan results via email or PM, let me know as I saved the file.

  13. #19
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    Just to let you know I have the same issues too since updating from 18.9 to 19.6.0.4 and 19.6.0.6. The issue still persists

    I updated my HEX-NET firmware also to latest version when VCDS prompted me and now autoscans fail on my 2016 Q7 4M which have worked absolutely fine on 18.9

    I get "Function not supported by the gateway" when I do an autoscan and if I keep Clicking the "Gateway installation list" it eventually works. I then try and take a full AutoScan by hitting the Start button but I just got 4/5 modules, not the entire car

    I'm working with Andy @ Ross-Tech support but sadly its still not working, so I'm trying now to revert my VCDS install back to 18.9.x - very frustating and VCDS is normally rock solid.

    You can see below it only picks up 4 random modules. I also noticed when I start an Autoscan it starts with Module 17 (Instruments) where as in 18.9.x it started with Module 01 (Engine).

    Something definitely isnt right with VCDS on its current release but hopefully with the triage I'm doing with Andy @ Ross-Tech support we will get there.

    Code:
    Tuesday,11,June,2019,15:26:03:50897
    VCDS -- Windows Based VAG/VAS Emulator Running on Windows 7 x86
    VCDS Version: 19.6.0.4  HEX-NET CB: 0.4505.4
    Data version: 20190529 DS308.0
    www.Ross-Tech.com
    
    Workshop Code: 001 61854 048576
    
    VIN: WAUZZZ4MXGD017791   License Plate: 
    Mileage: 72870km-45279mi   Repair Order: 
    
    
    
    --------------------------------------------------------------------------------
    --------------------------------------------------------------------------------
    
    
    Chassis Type: 4M-AU73 (4M2)
    Scan: 0E 47 57 5F
    
    VIN: WAUZZZ4MXGD017791   Mileage: 72870km-45279miles
    
    0E-Media Player 1 -- Status: OK 0000
    47-Sound System -- Status: OK 0000
    57-TV Tuner -- Status: OK 0000
    5F-Information Electr. -- Status: Malfunction 0010
    -------------------------------------------------------------------------------
    Address 0E: Media Player 1 (R161)       Labels: None
       Part No SW: 4M0 035 108 C    HW: 4M0 035 108 
       Component: DVD Changer   H40 0103  
       ASAM Dataset: EV_DVDCALPI 001010
       ROD: EV_DVDCALPI.rod
       VCID: 25023D992427D767C4-8070
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 47: Sound System (J525)       Labels:* None
       Part No SW: 4M0 035 223 C    HW: 4M0 035 223 
       Component: MIB2_amp_PD   H02 0440  
       Serial number: 00000000001999
       Coding: 0135060A008AF53AAF0000010000
       Shop #: WSC 31414 790 00001
       ASAM Dataset: EV_AMPMst16C4Gen2BOSE 001001
       ROD: EV_AMPMst16C4Gen2BOSE_AU73.rod
       VCID: 230623812A132957AA-8076
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 57: TV Tuner (R78)       Labels:* None
       Part No SW: 8V0 919 191 D    HW: 8V0 919 191 
       Component: DVB-DTV       H08 2260  
       Coding: 0104030000000100000000
       Shop #: WSC 31414 790 00001
       ASAM Dataset: EV_TVMELC 001036
       ROD: EV_TVMELC_VW37.rod
       VCID: 40CC8C0DDB45124FD7-8014
    
    No fault code found.
    
    -------------------------------------------------------------------------------
    Address 5F: Information Electr. (J794)       Labels:* 4M0-035-MIB-HGH2.clb
       Part No SW: 4M0 035 035 G    HW: 4M0 035 035 A
       Component: MU-P-LND-EU   050 0976  
       Serial number: A649H0F7500568
       Coding: 013706010000000013111102000A00332F001BE701700100BE
       Shop #: WSC 48154 001 1048576
       ASAM Dataset: EV_MUHig6C3Gen2HBAS 001115
       ROD: EV_MUHig6C3Gen2HBAS_AU37.rod
       VCID: 281C34AD5335CA0FFF-807C
    
       Data medium: 
       Subsystem 1 - Part No SW: V03 959 802 DE    HW: -----------
       Component: ECE 2019  --- 0175 
       Serial number: --------------------
    
       Display unit 1 for multimedia system: 
       Subsystem 2 - Part No SW: 4M0 919 605     HW: 4M0 919 605 
       Component: AU536_DU_HIGH  H43 0008 
       Serial number: AUZ8Z9JJ406YA0      
    
       Multimedia Operating Unit: 
       Subsystem 3 - Part No SW: 4M0 919 615 H    HW: 4M0 919 615 D
       Component: ControlUnit_P  H14 0209 
       Serial number: 31071500000000000006
    
       Compact Disc Database: 
       Subsystem 4 - Part No SW: V03 959 800 EG    HW: -----------
       Component: Gracenote2  --- 1011 
       Serial number: --------------------
    
    2 Faults Found:
    6936 - Function Restricted due to Missing Message(s) 
              U1111 00 [008] - -
              [Night vision (0x18) - function restriction due to communication error - BapErr_timeout: heartbeat]
              Intermittent - Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 6
                        Fault Frequency: 2
                        Reset counter: 153
                        Mileage: 72870 km
                        Date: 2019.06.11
                        Time: 15:23:08
    
                        Voltage terminal 30: 14.8 V
    
    7192 - Function Restricted due to Missing Message(s) 
              U1111 00 [008] - -
              [Night vision (0x18) - function restriction due to communication error - BapErr_retry not successful]
              Intermittent - Confirmed - Tested Since Memory Clear
                 Freeze Frame:
                        Fault Status: 00000001
                        Fault Priority: 6
                        Fault Frequency: 2
                        Reset counter: 153
                        Mileage: 72870 km
                        Date: 2019.06.11
                        Time: 15:23:11
    
                        Voltage terminal 30: 14.8 V
                        BAP-BAP_Function_ID: 02
    
    
    End------(Elapsed Time: 00:28, VBatt start/end: 14.6V/14.7V, udsna)--------
    Q7 272PS | ABT Tuned to 325PS / 680Nm | Tech Pack | Dynamic Pack | Matrix Lights | Pan Roof | Trailer | Drv+Pass Mem Seats | TV | N-Vision | BOSE | DVD Changer | Homelink | Soft Door Close | Heat+Sound Ins Glass | Priv Glass | Heated Windscreen | Heated Steer Wheel | Adv Key | Elec Boot Cover | Side Assist | Air Suspension | Ambient Lighting | Heated+Fold Mirrors | Park Assist Pack | Load Fix Kit | Black Turbine Alloys | Matte Black Wrap

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  15. #20
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    Hi,

    I am having the same problems with my HEX-V2
    Trying to scan and getting "not supported by gateway" message in post one.
    Worked fine yesterday but after updating firmware today nothing but hassle!
    I have to play arroung reconnecting and re booting to get a scan working and half of the modules are sometimes missing.

    Whats going on?

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