2013 Audi A6 MMI Failure

   #1  

Airplanedoc

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The MMI in my 2013 Audi A6 stopped working. Occasionally it will pop up and display initializing. After about 30 sec. the display would shutdown and stow itself. I did a full auto scan (below) and could not identify the issue. I took it to the dealer who stated it was the 5F module. They ordered a new module and were still unable to repair the communication issues. (BTW, The cost of the new module is now on them). It appears they are throwing parts at the issue without validating the failure. I would like to know if anyone has seen this failure and any suggestions for repair.

Code:
Monday,13,May,2019,14:07:38:49096
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64
VCDS Version: 18.9.1.0 (x64)
Data version: 20190114 DS296.0
www.Ross-Tech.com


VIN: WAUGGAFC7DN133216   License Plate: 
Mileage: 76676km-47644mi   Repair Order: mmi inop



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Chassis Type: FC-AU57 (4G0)
Scan: 01 02 03 05 08 09 10 15 16 17 19 36 3B 3C 42 44 46 47 52 53
          55 56 5F 62 6C 72 8F 90

VIN: WAUGGAFC7DN133216   Mileage: 76676km-47644miles

01-Engine -- Status: OK 0000
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: OK 0000
04-Steering Angle -- Status: OK 0000
05-Acc/Start Auth. -- Status: OK 0000
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: OK 0000
10-Park/Steer Assist -- Status: OK 0000
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: Cannot be reached 0100
19-CAN Gateway -- Status: Malfunction 0010
36-Seat Mem. Drvr -- Status: OK 0000
3B-Sensor Elect. -- Status: OK 0000
3C-Lane Change -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
44-Steering Assist -- Status: OK 0000
46-Central Conv. -- Status: Malfunction 0010
47-Sound System -- Status: Cannot be reached 0100
52-Door Elect, Pass. -- Status: OK 0000
53-Parking Brake -- Status: OK 0000
55-Headlight Range -- Status: OK 0000
56-Radio -- Status: Cannot be reached 0100
5F-Information Electr. -- Status: Cannot be reached 0100
62-Door, Rear Left -- Status: OK 0000
6C-Back-up Cam. -- Status: OK 0000
72-Door, Rear Right -- Status: OK 0000
8F-Pretens. Frt Left -- Status: OK 0000
90-Pretens. Frt Right -- Status: OK 0000
 
-------------------------------------------------------------------------------
Address 01: Engine (J623-CTUA)       Labels: None
   Part No SW: 4G0 907 551 D    HW: 4G0 907 551 A
   Component: 3.0l V6 TFSIH07 0006  
   Revision: --H07---    
   Coding: 0A2A0032052601060000
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_ECM30TFS0214G0907551D 001007
   ROD: EV_ECM30TFS0214G0907551D.rod
   VCID: 2A5BC3414D40E11AA3-807E

No fault code found.
Readiness: 0000 0000

-------------------------------------------------------------------------------
Address 02: Auto Trans (J217)       Labels:| 0BK-927-156.clb
   Part No SW: 4G1 927 158 A    HW: 0BK 927 156 AM
   Component: 0BK 30TFSIUSA H16 1006  
   Revision: --H16---    
   Coding: 000002
   Shop #: WSC 00000 000 00000
   ASAM Dataset: EV_TCMAL551211 002022
   ROD: EV_TCMAL551211_002_AU48.rod
   VCID: 2D51C85D7CAEF62246-8078

No fault code found.

-------------------------------------------------------------------------------
Address 03: ABS Brakes (J104)       Labels:. 4G0-907-379-V1.clb
   Part No SW: 4G0 907 379 H    HW: 4G0 907 379 H
   Component: ESP PREMIUM   H09 0361  
   Revision: --------    Serial number: --------------
   Coding: 44A78F0122E5F1805B00
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_ESPPremiAU57X 004028
   ROD: EV_ESPPremiAU57X_004_AU57.rod
   VCID: 3663E73189F8B5FA37-8062

No fault code found.

-------------------------------------------------------------------------------
Address 05: Acc/Start Auth. (J393)       Labels:. 8K0-907-064-05.clb
   Part No SW: 4H0 907 064 CR    HW: 4H0 907 064 CR
   Component: BCM2 2.0      H33 0433  
   Revision: 00002001    
   Coding: 0DA82046000000000000
   Shop #: WSC 02391 785 00200
   VCID: 7BF53605FA5AA89288-802E

   Subsystem 2 - Part No SW: 4H0 905 852 C    HW: 4H0 905 852 C
   Component: J764 ELV MLB  H40 0046 
   Serial number: 2313000035190007    

No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC (J255)       Labels:| 4G0-820-043-2Z.clb
   Part No SW: 4G0 820 043 AH    HW: 4G0 820 043 AH
   Component: KLIMA 2 ZONEN H11 0086  
   Serial number: 15031300111160
   Coding: 6681201849
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_AirCondiBasisUDS 002044
   ROD: EV_AirCondiBasisUDS_002.rod
   VCID: 65C1707D64DE0E624E-8030

No fault code found.

-------------------------------------------------------------------------------
Address 09: Cent. Elect. (J519)       Labels:. 4H0-907-063-V1.clb
   Part No SW: 4H0 907 063 CG    HW: 4H0 907 063 
   Component: BCM1 2.0      H12 0130  
   Revision: 11012002    Serial number: 00000001530779
   Coding: 06002091063C9FE08100088380003908CF9CD208A6090221000004406000
   Shop #: WSC 02391 785 00200
   VCID: 6FED1255BE22C43234-803A

   Subsystem 1 - Part No SW: 4G1 955 119     HW: 4G8 955 119   Labels: 1KX-955-119.CLB
   Component: WWS57X 130313  H36 0080 
   Serial number:         130315051505
   Coding: 0045F7

   Subsystem 2 - Part No SW: 8U0 955 559 B    HW: 8U0 955 559 B  Labels: 8U0-955-559.CLB
   Component: G397_RLFS  H06 0002 
   Serial number: 21114010            
   Coding: 02006D

   Subsystem 3 - Part No SW: 4G0 941 531 D    HW: 4G0 941 531 D
   Component: E1 - LDS  H07 0044 
   Serial number: 13 03 2013  00000726

   Subsystem 4 - Part No SW: 4G0 907 410 A    HW: 4H0 907 410 A
   Component: USHL4.2  H30 0030 
   Serial number: 0000002274555R5ADK02

   Subsystem 5 - Part No SW: 4G0 907 658 A    HW: 4G0 907 658 A
   Component: Humidity_Sens  H03 0002 
   Serial number: 11088C96000000000001

No fault code found.

-------------------------------------------------------------------------------
Address 10: Park/Steer Assist (J446)       Labels:| 4H0-919-475-7X2.clb
   Part No SW: 4H0 919 475 AA    HW: 4H0 919 475 AG
   Component: PARKHILFE ACC H01 0083  
   Revision: 11001001    Serial number: 61061308000406
   Coding: A8C305
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_EPHVA18AU57X0000 004009
   ROD: EV_EPHVA18AU57X0000_004.rod
   VCID: 71E9142DA016D2C222-8024

No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags (J234)       Labels:* 4H0-959-655.clb
   Part No SW: 4G0 959 655 A    HW: 4G0 959 655 A
   Component: Airbag10.43   H33 0033  
   Revision: --------    Serial number: 003D8002VB2R
   Coding: 303234373131303030314A55304C34473053
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_AirbaAU10BPAAU64X 001014
   ROD: EV_AirbaAU10BPAAU64X_VW51.rod
   VCID: 3365DE259A8AA0D210-8066

   Seat occupied recognition: 
   Subsystem 1 - Part No SW: 5C6 959 339 B    HW: 5C6 959 339 B
   Component: BF-Gewichtss.  H11 0046 
   Serial number: 6940000Y130000RYBM0M

   Crash sensor for side airbag: driver side: 
   Serial number: 3575HRB405D1TEI4BON6

   Crash sensor for side airbag: front passenger side: 
   Serial number: 3585HRB401450EP26PA0

   Crash sensor for side airbag: rear: driver side: 
   Serial number: 3515JRB401I50FFI8PRZ

   Crash sensor for side airbag: rear: passenger side: 
   Serial number: 3525JRB401I50FSMIPD6

   Crash sensor for front airbag: driver side: 
   Serial number: 3554VRB401450DLOOHA.

   Crash sensor for front airbag: front passenger side: 
   Serial number: 3564VRB400I50F3CJ9LL

No fault code found.

-------------------------------------------------------------------------------
Address 16: Steering wheel (J527)       Labels:. 4H0-953-568.clb
   Part No SW: 4H0 953 568 H    HW: 4H0 953 568 H
   Component: Lenks.Modul   H03 0005  
   Revision: --------    Serial number: 90372MCF0010F 
   Coding: 000414
   Shop #: WSC 02391 785 00200
   VCID: 387FE9098BEC438A25-806C

   Subsystem 1 - Part No SW: 4G0 951 528 F    HW: 4G0 951 528 F
   Component: E221 - MFL  H09 0010 
   Serial number: 17 01 2013  33334009

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments (J285)       Labels:. 4H0-920-xxx-17.clb-SRI1
   Part No SW: 4G8 920 983 E    HW: 4G8 920 983 E
   Component: TBenUsa       H79 0515  
   Revision: 28460208    Serial number: 658200313596019
   Coding: 0BE609040B41D705020000
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_RBD4K 004046
   ROD: EV_RBD4K.rod
   VCID: 377DEA358EF24CF22C-8062

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway (J533)       Labels: None
   Part No SW: 4G0 907 468 AC    HW: 4G0 907 468 AC
   Component: J533--Gateway H12 0037  
   Revision: --------    Serial number: 00000000869016
   Coding: 00CD073000
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_GatewPkoUDS 001018
   ROD: EV_GatewPkoUDS_001_AU57.rod
   VCID: 71E9142DA016D2C222-8024

   Battery Monitoring Control Module: 
   Subsystem 1 - Part No SW: 8T0 915 181     HW: 8T0 915 181 
   Component: J367-BDMHella  H03 8041 
   Serial number: 3032420203          

   Voltage stabilizer: 
   Subsystem 2 - Part No SW: 8K0 959 663 F    HW: 8K0 959 663 
   Component: J532_DCDCStab  H23 0021 
   Serial number: 1301200000000000018B

1 Fault Found:
0267 - Optical data bus 
          U1049 00 [009] - Open circuit
          Confirmed - Tested Since Memory Clear
             Freeze Frame:
                    Fault Status: 00000001
                    Fault Priority: 2
                    Fault Frequency: 1
                    Reset counter: 18
                    Mileage: 76621 km
                    Date: 2019.05.13
                    Time: 09:11:27

                    Voltage terminal 30: 13.2 V
                    Voltage terminal 15: 13.3 V
                    Control Module temperature: 31 °C
                    System status: Terminal 15 on
                    IN ESP_standstill flag: standstill detected
                    Engine running: On
                    IN ZAS_Te_X: On
                    Terminal 15 status via CAN: On
                    Terminal 15 status: On
                    Datenfeld: 0


-------------------------------------------------------------------------------
Address 36: Seat Mem. Drvr (J136)       Labels: None
   Part No SW: 4G8 959 760     HW: 4G8 959 760 
   Component: MEM-FS        H03 0154  
   Revision: AA000000    Serial number: 00000054758321
   Coding: 00581B0000006001000001010101102030303232203232
   Shop #: WSC 02391 785 00200
   VCID: 77FD2A35C6728CF2EC-8022

No fault code found.

-------------------------------------------------------------------------------
Address 3B: Sensor Elect. (J849)       Labels: 4G0-907-637.clb
   Part No SW: 4G0 907 637 K    HW: 4G0 907 637 F
   Component: SARA 6D       H02 0056  
   Revision: --------    Serial number: EJ1BPA8202YKHY
   Shop #: WSC 00000 000 00000
   ASAM Dataset: EV_SARA2 005012
   ROD: EV_SARA2.rod
   VCID: 3663E73189F8B5FA37-8062

No fault code found.

-------------------------------------------------------------------------------
Address 3C: Lane Change        Labels: Redir Fail!
   Part No SW: 4G0 907 566 D    HW: 4G0 907 566 
   Component: J769  SWA MasterH03 0050  
   Revision: 00H03000    Serial number: 6PZ 010 287-03
   Coding: 0000001
   Shop #: WSC 02391 785 00200
   VCID: 306FD129A39C9BCA6D-8064

   Subsystem 1 - Part No: 4G0 907 568 D
   Component: J770  SWA Slave H03 0050

   Subsystem 2 - Serial number: 6PZ 010 287-23

   Subsystem 3 - Serial number: 5F19.03.1300H03000AMS16039ÿ

   Subsystem 4 - Serial number: S16039ÿ

No fault code found.

-------------------------------------------------------------------------------
Address 42: Door Elect, Driver (J386)       Labels: None
   Part No SW: 4G8 959 793 J    HW: 4G8 959 793 G
   Component: TSG FA        H03 0507  
   Revision: --------    Serial number: --------------
   Coding: 011F17005E00628002000012
   Shop #: WSC 02391 785 00200
   VCID: 479D9AF5F6123C725C-8012

No fault code found.

-------------------------------------------------------------------------------
Address 44: Steering Assist (J500)       Labels:| 4G0-909-144.clb
   Part No SW: 4G0 909 144 L    HW: 4G0 909 144 G
   Component: RCEPS         H36 0010  
   Revision: 00001000    Serial number: 0008322587
   Coding: 101000010000
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_RCEPS 009008
   ROD: EV_RCEPS_009.rod
   VCID: 326BDB216590A9DA1B-8066

No fault code found.

-------------------------------------------------------------------------------
Address 46: Central Conv. (J393)       Labels:. 4H0-907-064-46.clb
   Part No SW: 4H0 907 064 CR    HW: 4H0 907 064 CR
   Component: BCM2 2.0      H33 0433  
   Revision: 00002001    Serial number: 0302599166    
   Coding: 0106023A00FA408580B0080402050E070000000000000000000000000000
   Shop #: WSC 02391 785 00200
   VCID: 7BF53605FA5AA89288-802E

   Subsystem 1 - Part No SW: 4G0 959 719     HW: 4G0 959 719 
   Component: GTO BF  H01 0080 
   Serial number: 00000000000000136955

   Subsystem 2 - Part No: 1K0 951 605 C
   Component: LIN BACKUP HO  H05 1501 

   Subsystem 3 - Part No SW: 4G8 959 591     HW: 7P0 959 591 C
   Component: J245 PS40.039  H01 0008 
   Serial number:     WOO20954497     
   Coding: 101F00

2 Faults Found:
02615 - Fuel Tank Cap; Lock 
            009 - Open or Short to Ground - Intermittent
             Freeze Frame:
                    Fault Status: 00101001
                    Fault Priority: 2
                    Fault Frequency: 7
                    Reset counter: 54
                    Mileage: 73539 km
                    Time Indication: 0
                    Date: 2019.03.27
                    Time: 05:44:03

02616 - Fuel Tank Cap; Unlock 
            009 - Open or Short to Ground - Intermittent
             Freeze Frame:
                    Fault Status: 00101001
                    Fault Priority: 2
                    Fault Frequency: 3
                    Reset counter: 53
                    Mileage: 74088 km
                    Time Indication: 0
                    Date: 2019.04.04
                    Time: 09:37:32


-------------------------------------------------------------------------------
Address 47: Sound System
Cannot be reached

-------------------------------------------------------------------------------
Address 52: Door Elect, Pass. (J387)       Labels: None
   Part No SW: 4G8 959 792 J    HW: 4G8 959 792 G
   Component: TSG BF        H03 0507  
   Revision: --------    Serial number: --------------
   Coding: 011F17005E00628002000002
   Shop #: WSC 02391 785 00200
   VCID: 468397F1F118257AA7-8012

No fault code found.

-------------------------------------------------------------------------------
Address 53: Parking Brake (----)       Labels: 4H0-907-801.clb
   Part No SW: 4H0 907 801 F    HW: 4H0 907 801 A
   Component: EPB-4         H03 0013  
   Revision: --------    Serial number: 00000000632198
   ASAM Dataset: EV_ParkiBrake 001027
   ROD: EV_ParkiBrake_VW51.rod
   VCID: 2B55C64542BAF81258-807E

No fault code found.

-------------------------------------------------------------------------------
Address 55: Headlight Range (J431)       Labels:| 8X0-907-357.clb
   Part No SW: 4H0 907 357 B    HW: 4H0 907 357 B
   Component: ....LWR12.... H02 0010  
   Serial number: 130320-0002-067
   Coding: 1221A6101002A500
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_HeadlRegulBasic 005001
   ROD: EV_HeadlRegulBasic.rod
   VCID: 2D51C85D7CAEF62246-8078

No fault code found.

-------------------------------------------------------------------------------
Address 56: Radio
Cannot be reached

-------------------------------------------------------------------------------
Address 5F: Information Electr.
Cannot be reached

-------------------------------------------------------------------------------
Address 62: Door, Rear Left (J388)       Labels: None
   Part No SW: 4G8 959 795 J    HW: 4G8 959 795 G
   Component: TSG HL        H03 0507  
   Revision: --------    Serial number: --------------
   Coding: 010F17004000628002000002
   Shop #: WSC 02391 785 00200
   VCID: 49999CCDE006CA024A-801C

No fault code found.

-------------------------------------------------------------------------------
Address 6C: Back-up Cam.        Labels: 4H0-907-441.clb
   Part No SW: 4G0 907 441 B    HW: 4H0 907 441 
   Component: SG Rueckfahrkamera  0061  
   Revision: --H06---    Serial number: 525 PA8J33G11N
   Coding: 1080004
   Shop #: WSC 02391 785 00200
   VCID: 264337719158C57A87-8072

No fault code found.

-------------------------------------------------------------------------------
Address 72: Door, Rear Right (J389)       Labels: None
   Part No SW: 4G8 959 795 J    HW: 4G8 959 795 G
   Component: TSG HR        H03 0507  
   Revision: --------    Serial number: --------------
   Coding: 010F17004000628002000002
   Shop #: WSC 02391 785 00200
   VCID: 49999CCDE006CA024A-801C

No fault code found.

-------------------------------------------------------------------------------
Address 8F: Pretens. Frt Left (J854)       Labels: 4H0-980-94x-RGS.clb
   Part No SW: 4H0 980 945 B    HW: 4H0 980 945 C
   Component: RGS-VL        H13 0080  
   Coding: 0006E008031F0300070308014244CA010000
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_RGS_L 002004
   ROD: EV_RGS_L.rod
   VCID: 3169D42D609692C262-8064

No fault code found.

-------------------------------------------------------------------------------
Address 90: Pretens. Frt Right (J855)       Labels: 4H0-980-94x-RGS.clb
   Part No SW: 4H0 980 946 B    HW: 4H0 980 946 C
   Component: RGS-VR        H13 0080  
   Coding: 0006E008031F0300070308014244CA010000
   Shop #: WSC 02391 785 00200
   ASAM Dataset: EV_RGS_R 002004
   ROD: EV_RGS_R.rod
   VCID: 326BDB216590A9DA1B-8066

No fault code found.

End-------------------------(Elapsed Time: 05:05)--------------------------
 
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   #2  

Uwe

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   #3  

Airplanedoc

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The dealer finally found the Radio module was not transmitting through the optical system. They bypassed it with a jumper and the MMI system came back to life. I believe I will invest in a set of optical jumpers in the event of future communication system failures. I will post more when I actually get my car back. BTW, they put me in a 2019 A6 while they have my car (No charge). :thumbs:
 
   #4  

Uwe

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The dealer finally found the Radio module was not transmitting through the optical system.
It should have taken them no more than 15 minutes to figure that out!

BTW, they put me in a 2019 A6 while they have my car (No charge). :thumbs:
Nice. But in may ways, I like the older one better. 8-speed trans vs. 7; super-charged vs. turbo, and conventional controls vs. the new one's touch-screen nonsense. The new one also has the added complexity of 48V mild-hybrid electrical system (and attendant cooling system), along with an obnoxious start/stop system, all to gain 2 MPG in the city, and nothing on the highway?

-Uwe-
 
   #5  

Airplanedoc

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Agreed, The auto-engine stop is a pain. Additionally, I believe my 2013 handles better. I prefer performance over all the glass gadgets installed. :cool:
 
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