Hi all.
I just purchased a HEX-V2 from USP Motorsports I have installed the proper software (Reinstalled twice) Version 18.9. When trying to activate it I fill out all information and get the popup saying that they will be emailing me the final code and to wait a minimum 20min. I have waited over a week and tried multiple times with no luck to receive the final code to complete my activation. I have watched multiple first start up videos and have reinstalled and restarted my system multiple times without any luck. I have been unable to call the company directly due to my work schedule so any help would be great... at this point I am at a loss
My second issue-
When connecting my unit to the car I got a k1 short to ground - I disconnected the short to grounded wire. Which I did by going to the passenger side under the foot well cover where all the wires meet to go to the obd2 plug. Everything then came back saying K1 OK K2 OK I then went to scan my vehicle a 2004 audi a4 b6 and it is unable to scan or connect to any of the Modules such as the transmission. When running the basic Auto-Scan It comes back with no information other than a elapsed time. Even though the windows pop up and close as if it attempts to read the various modules. I've read other forum posts and other peoples issues but haven't found anything of use.
I just purchased a HEX-V2 from USP Motorsports I have installed the proper software (Reinstalled twice) Version 18.9. When trying to activate it I fill out all information and get the popup saying that they will be emailing me the final code and to wait a minimum 20min. I have waited over a week and tried multiple times with no luck to receive the final code to complete my activation. I have watched multiple first start up videos and have reinstalled and restarted my system multiple times without any luck. I have been unable to call the company directly due to my work schedule so any help would be great... at this point I am at a loss
My second issue-
When connecting my unit to the car I got a k1 short to ground - I disconnected the short to grounded wire. Which I did by going to the passenger side under the foot well cover where all the wires meet to go to the obd2 plug. Everything then came back saying K1 OK K2 OK I then went to scan my vehicle a 2004 audi a4 b6 and it is unable to scan or connect to any of the Modules such as the transmission. When running the basic Auto-Scan It comes back with no information other than a elapsed time. Even though the windows pop up and close as if it attempts to read the various modules. I've read other forum posts and other peoples issues but haven't found anything of use.