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Thread: 2016 Tiguan app-connect, bluetooth, navigation not working.

  1. #1
    Verified VCDS User
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    Apr 2019
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    2016 Tiguan app-connect, bluetooth, navigation not working.

    Hi there,

    First post here..; dusting off my vag-com to try to solve a tough problem. Reaching out to this form as I am stuck.. Appreciate any assistace and will be very grateful!

    An issue I am having with a new to my wife's Tiguan. Essentially her bluetooth, app-connect, and navigation does not work. One of the error messages is "App-Connect" "You can activate the function by buying an activation key from your VW dealer."

    Background - what I have done so far: The dealer I went to - Walker VW in Berlin VT - has never seen this error [Parts dept]. and the fix was regretfully "beyond their scope" [SD not working for navigation] per Andy the service writer. Parts does do not sell activation keys according to Lilly the parts manager. The VW Region Case manager - Sharae W. Could would not assist. Car has 36,200 miles on it so VW of America will not honor the warranty. Side note- 4WD was broken. Evidently that is not covered either under the powertrain warranty. That was fixed for $500

    Anyway wife likes the car so its on me to fix it. The fix I believe is
    "reinitialization of 5F control module shared keys". Found here: - Which describes my issue exactly. Can I do this fix with my Vag-Com?


    Thank you


  2. #2
    Benevolent Dictator Uwe's Avatar
    Join Date
    Jan 2014
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    Hi and welcome to our forum.

    Please post an Auto-Scan so that people can see exactly how the vehicle is equipped and configured, and what faults (if any) are present.

    Lock-down of sick people: Quarantine
    Lock-down of healthy people: Tyranny

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