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Thread: 2016 Tiguan app-connect, bluetooth, navigation not working.

  1. #1
    Verified VCDS User
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    Apr 2019
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    2016 Tiguan app-connect, bluetooth, navigation not working.

    Hi there,

    First post here..; dusting off my vag-com to try to solve a tough problem. Reaching out to this form as I am stuck.. Appreciate any assistace and will be very grateful!

    An issue I am having with a new to my wife's Tiguan. Essentially her bluetooth, app-connect, and navigation does not work. One of the error messages is "App-Connect" "You can activate the function by buying an activation key from your VW dealer."

    Background - what I have done so far: The dealer I went to - Walker VW in Berlin VT - has never seen this error [Parts dept]. and the fix was regretfully "beyond their scope" [SD not working for navigation] per Andy the service writer. Parts does do not sell activation keys according to Lilly the parts manager. The VW Region Case manager - Sharae W. Could would not assist. Car has 36,200 miles on it so VW of America will not honor the warranty. Side note- 4WD was broken. Evidently that is not covered either under the powertrain warranty. That was fixed for $500

    Anyway wife likes the car so its on me to fix it. The fix I believe is
    "reinitialization of 5F control module shared keys". Found here: - Which describes my issue exactly. Can I do this fix with my Vag-Com?


    Thank you


  2. #2
    Benevolent Dictator Uwe's Avatar
    Join Date
    Jan 2014
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    Hi and welcome to our forum.

    Please post an Auto-Scan so that people can see exactly how the vehicle is equipped and configured, and what faults (if any) are present.

    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

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