Unable to open interface, it may be in use by another program

G'day everyone,

New to the forum.
Just bought my Hex V2 interface and when trying to register it with Ross Tech I encountered the following error:
"Unable to open interface, it may be in use by another program"
I am running a windows 7 Dell Laptop and found out that a weather app on the laptop called AccuWeather was interfering with the interface. I disabled the AccuWeather widget on the computer and hey presto I can now connect to the HexV2 interface.
On my PC the Widget/App was found in the following folder: C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather

Anyway, just wanted to share in case some has a similar problem to me.

Bye for now

I don't see any legit reason why a weather app would need to lock down HID devices. We have seen some weird cases where trackpad software thought anything that talked HID must be a mouse, and was locking up interfaces in a similar way.

At any rate, glad you were able to figure it out.

Shaun said:

I don't see any legit reason why a weather app would need to lock down HID devices. We have seen some weird cases where trackpad software thought anything that talked HID must be a mouse, and was locking up interfaces in a similar way.

At any rate, glad you were able to figure it out.

Click to expand...

I don't know much about computers, but disabling it certainly worked for me. Must have a weird old PC