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Thread: "Vehicle not supported"

  1. #11
    Verified VCDS User
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    Hi,

    It is an Audi A3 8V 2019. I have ordered a wire Ross-Tech HEX V2 to french dealer. I get it soon an d I'll try it. One pict was the A3 2019 and the other an Audi A8 4H 2013.

    For the pict of Audi A8 4H I don't understand why I have got the message. Perhaps what is in the memory?

    @PetrolDave: there is no "upgrade" to get HEX V2.

  2. #12
    Verified VCDS User PetrolDave's Avatar
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    Quote Originally Posted by billeuz View Post
    @PetrolDave: there is no "upgrade" to get HEX V2.
    That's an IMHO bad decision by the French distributor then - as purchases direct from Ross-Tech CAN be upgraded (but only the English version of VCDS is supported).

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  4. #13
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    I prefer french version...

  5. #14
    Verified VCDS User PetrolDave's Avatar
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    Quote Originally Posted by billeuz View Post
    I prefer french version...
    Then to fully use VCDS on the latest vehicles you will need to buy a HEX-V2 or HEX-NET at full price from the French distributor, and maybe sell your current HEX-CAN lead on an auction or VAG car owners site?

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  7. #15
    Verified VCDS User TBAx's Avatar
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    Has anybody bothered, why this popup also appears with the 8K0 control module? My understanding is, that those are completely diagnosable with the older interfaces.
    I recently read about a lot of popups like this, where older versions of VCDS would work without problems. Could this be a bug with false positives?

  8. #16
    Ross-Tech Employee Eric's Avatar
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    Yes, I think the VIN must be staying in memory somehow after having worked on a 2019. This is the first case of confirmed false positive I've seen; all complaints on the forum and emails have been from Brits who think their transporter is a 2018 when it's a 2019
    Now that we have a 2019 car, I/we'll be able to test connecting a HUC and then going back to a supported model year.
    You ain't metal till you got a clutch pedal

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  10. #17
    Verified VCDS User TBAx's Avatar
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    Interessting. I found this one on Facebook. Basically its the same message as above, only in German and on a 5K0 module, which should be supported, or isnt it?


  11. #18
    Ross-Tech Employee Eric's Avatar
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    Depends which car it's installed in. 2019 or SE/SK/VW27 would not be supported. Autoscan would help
    If they scanned a 2019 and didn't autoscan the older, supported, car, symptoms would be the same. I'm working on fixing that.
    You ain't metal till you got a clutch pedal

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  13. #19
    Verified VCDS User TBAx's Avatar
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    Its Facebook ... so an Auto-Scan was not added. The poster however stated that the screenshot is from a Golf MK6 2011 but the same happens in a Caddy 2012.

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  15. #20
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    Hi,

    I have got the wire HEX-V2 and registered. I'll try it soon on cars 2019.
    bye,

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