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Thread: Unable to connect after update (release 18.9)

  1. #1
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    Unable to connect after update (release 18.9)

    Hi,

    After updating the VCDS (release 18.9), I am not able to read codes anymore. An error windows appears (VCDS Release 19.9: Port test) with the message: Port Status: OK, Interface: NOt found! Press [OK] to open the config utility for a firmware update, Press [cancel] to abort. The system is updated though.

    I was able to connect to the car and read error codes before the update, by selecting "Select Control Module" and "01-Engine". The VCDS was factory new, without any update.

    Does somebody know where the problems is?

    Thnx!

  2. #2
    Verified VCDS User PetrolDave's Avatar
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    What cable do you have - HEX-NET, HEX-V2, HEX-CAN, ...?

    What VCDS version were you running before you updated?

  3. #3
    Benevolent Dictator Uwe's Avatar
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    Should be a HEX-V2 and the server concurs that it's up-to-date.

    Please describe the behavior of the LEDs on it when:
    * Plugged just into a PC
    * Plugged just into a car.
    * Plugged into both.

    Please also tell us about the PC being used. Make, model, CPU, RAM, version of Windows.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  4. #4
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    yes, it is a HEX-V2 cable.

    regarding the PC:
    Make & Model: Sony Vaio VPCZ2
    CPU: Intel Core i7-262M @ 2.7GHz
    RAM: 8GB
    Windows: Windows 10 Home, 64-bit

    it would be strange that the PC is the problem, since I was able to read error codes before the update (same PC without internet connection).

    The HEW-V2 is connected to the car and PC. Before the update, both leds were blinking in green, after the update just one led is blinking green.

    I do not remember the version before the update, but the HEX-V2 is relatively new (around 3 month), so the version that comes out of the box.

    thanks for your help!

  5. #5
    VCDS Distributor Boki Ar's Avatar
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    Lightbulb

    Interface plug in to the PC. Go to [Options] -> [Config] -> [Update] - > [Check for updates].

  6. Likes Uwe liked this post
  7. #6
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by bernat View Post
    Before the update, both leds were blinking in green, after the update just one led is blinking green.
    Please see this post:
    https://forums.ross-tech.com/showthread.php?13306


    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  8. #7
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    hi,

    I was following the instructions from the link you sent, without success.

    I send the error message:

    [IMG]C:\Users\Bernat\Desktop\error screenshot_ after update_2[/IMG]

    thanks

  9. #8
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  10. #9
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by bernat View Post
    I send the error message:

    [IMG]C:\Users\Bernat\Desktop\error screenshot_ after update_2[/IMG]
    You can't link to an image on your local drive.

    You need to upload that image to a server that will allow linking to it.

    -Uwe-

    PS: I see you figured that out now.
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  11. #10
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by bernat View Post
    OK, the server thinks this interface already has a current version.

    I've temporarily put that interface on the Beta channel in an attempt to get the server to give you something newer.

    Please try to update it again using VCIConfig.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

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