Hex-net error help please

hi
Looking for some help on my hex-net

Eventually managed to get it to connect to my mobile using VCDS-Mobile but it give the following message in the colour red

have an error as follows '' SD Crtical Error ! please contact Ross-Tech for support''

Any ideas ? how can I resolve this or is it a firmware issue or something more as the unit is up to date.

any help appreciated

I'd contact Ross Tech support: support@ross-tech.com

Moved to HEX-NET support.

Try a 45 second full reset first:
With the interface powered up, either from a car or from a USB cable, press and hold the button for 45-50 seconds. Use a timepiece! When you release the button, you should get a short confirmation beep. Then leave the interface powered up for a few minutes, followed by powering it down for a minute, and then power it back up.

If that doesn't fix it, the distributor you purchased it from should be able to get you a new card, or replace the card for you.

-Uwe-

sorry...but back again now that I have a little time to play over holidays

hi
back again with the same VCDS issues as before...

I have had this sent back to the supplier and they ''allegedley'' replaced the sd card...same issue still exists which is it either takes forever to connect to wifi or not at all until you reboot it and the other is it will not even connect to my mobile ! but they say they cannot get it to ''fault''

any help now appreciated.....looking like a rather expensive door wedge.

maxx16v said:

I have had this sent back to the supplier.

Click to expand...

Who was the supplier?

When I had problems with the SD card Ross-Tech sent me a new one and held my hand through getting my HEX-NET working again - but then I bought my HEX-NET direct.

it was an official UK stockist - Gendan

maxx16v said:

back again with the same VCDS issues as before...

Click to expand...

Really? You have "SD Critical Error" again?

maxx16v said:

same issue still exists which is it either takes forever to connect to wifi or not at all until you reboot it and the other is it will not even connect to my mobile ! but they say they cannot get it to ''fault''

Click to expand...

[
Tell us about your WiFi router. What kind is it? What channel is it on? How many other WiFi networks are in the neighborhood?

How are you trying to "connect to my mobile"?

-Uwe-

Uwe said:

Tell us about your WiFi router. What kind is it? What channel is it on? How many other WiFi networks are in the neighborhood?-

Click to expand...

Definitely worth checking this maxx16v...

That was the problem I first had with my HEX-NET - if the router location is set to UK it can use channels that are not used in the US (and which the HEX-NET cannot use), sure enough my router was set to UK and Auto allocation of WiFi channel and was using one of those non-US channels! So I changed my router location to US and my HEX-NET connected straight away.

BTW for ease of connecting to the HEX-NET I've also configured my router so it always allocates the same IP address to the HEX-NET

It is not displaying an sd card erroir

its a Hub 3.0
VMDG505/TG2492LG-VM
manufactured by ARRIS
a typical standard Virgin Media router.
showing 4 0ther wireless networks in the area but not with strong signals

Enabled wireless frequency is 2.4 Ghz wireless mode 802.11b/g/n mixed channel is manual ( grayed out is channel 1 and also grayed out is channel width 20 Mhz)

Enabled wireless frequency is 5 Ghz wireless mode 802.11a/n/ac mixed channel is manual ( grayed out is channel 44 and also grayed out is channel 20/40 Mhz)

Smart Wifi = Enable channel optimization.

I am using a Samsung Galaxy S7 Edge and using my personal wifi hotsopt to connect the Hex-Net as per instructions that came with it to connect to mobile but it does not see a signal at all from Hex-Net.

maxx16v said:

I am using a Samsung Galaxy S7 Edge and using my personal wifi hotsopt to connect the Hex-Net as per instructions that came with it to connect to mobile but it does not see a signal at all from Hex-Net.

Click to expand...

Are you switching the HEX-NET into Access Point mode from Infrastructure when you want to connect to your Galaxy?

yes definitely ..just getting fed up going round in circles.....
Gendan last response was to re-post this online.....so I now have a VCDS incapable of WiFi access after they swapped SD Card

maxx16v said:

Enabled wireless frequency is 2.4 Ghz wireless mode 802.11b/g/n mixed channel is manual ( grayed out is channel 1 and also grayed out is channel width 20 Mhz)

Click to expand...

I wonder why Channel 1 is grayed out? Use channel 6 or 11. The HEX-NET cannot use anything above 11.

maxx16v said:

Enabled wireless frequency is 5 Ghz wireless mode 802.11a/n/ac mixed channel is manual ( grayed out is channel 44 and also grayed out is channel 20/40 Mhz).

Click to expand...

The HEX-NET doesn't support 5 GHz at all.

maxx16v said:

I am using a Samsung Galaxy S7 Edge and using my personal wifi hotsopt to connect the Hex-Net as per instructions that came with it to connect to mobile but it does not see a signal at all from Hex-Net.

Click to expand...

If you are trying to use your phone's hot-spot, then of course the phone isn't going to see a signal from the HEX-NET. In that case the HEX-NET must connect to the phone's hot-spot.

maxx16v said:

yes definitely ..just getting fed up going round in circles.....
Gendan last response was to re-post this online.....so I now have a VCDS incapable of WiFi access after they swapped SD Card

Click to expand...

Have you set up the WiFi profiles again using VCIConfig? WiFi profiles are stored on the SD Card, so replacing it means all previous WiFi configuration data is gone and needs to be re-done.

-Uwe-

the HEX-NET does not connect to the phones hotspot .
will retry the VCIConfig again but something is not right at all as it takes forever or just times out
will try a hard reset of 45-50 seconds and start all over.
will update again next week when I am back home again from work.

maxx16v said:

back again with the same VCDS issues as before...

I have had this sent back to the supplier and they ''allegedley'' replaced the sd card...same issue still exists which is it either takes forever to connect to wifi or not at all until you reboot it and the other is it will not even connect to my mobile ! but they say they cannot get it to ''fault''.

Click to expand...

Just to confirm, there's no "allegedly" about it.
I personally replaced the SD card in your interface as a precaution as we couldn't get the interface to present the errors you were describing (SD critical error).
We still have the original SD card here in case Ross-Tech wish to examine it.

Having replaced the SD card I did the 45 second reset to pair the new card with the interface, then tested it in infrastructure mode on our Wi-Fi (a BT Business Smart Hub) and in AP mode, both of which worked fine.
When you subsequently called us for support having received it back, from memory you did not have the interface or the car with you at the time for us to be able to try anything, but I suggested doing the 45 second reset again.

the HEX-NET does not connect to the phones hotspot . will retry the VCIConfig again but something is not right at all as it takes forever or just times out

Click to expand...

Just a note, if something with the encryption is wrong, such as if your phone is using an encryption method that the HEX-NET doesn't support, it may appear as a timeout. As a test I would try disabling security on your phone's hotspot and see if it can connect then. If it works with encryption off, then double check your password and what encryption settings you are using. There are certain non-standard modes of WPA that the interface does not support.