Page 2 of 2 FirstFirst 12
Results 11 to 16 of 16

Thread: Blank page

  1. #11
    Ross-Tech Employee
    Join Date
    Jan 2014
    Location
    USA
    Posts
    780
    Post Thanks / Like
    You still haven't explained exactly what you mean by "blank page", there are a number of things that could be. Is your phone screen completely white? Is it pale blue? Do you still see the IOS notification bar and buttons? Do you see a network error? Do you see the measuring value page, with turbo and go back buttons, but the data part is blank? Do you see a go back button of any kind?

  2. #12
    Verified VCDS User
    Join Date
    Oct 2018
    Location
    USA
    Posts
    8
    Post Thanks / Like
    just blank browser page wit hex-net ip # in the header that's all, I can email you video or screen shot if you like

  3. #13
    Ross-Tech Employee
    Join Date
    Jan 2014
    Location
    USA
    Posts
    780
    Post Thanks / Like
    Yes please do.

  4. #14
    Ross-Tech Employee
    Join Date
    Jan 2014
    Location
    USA
    Posts
    780
    Post Thanks / Like
    Thanks for the email. Lets try to eliminate some things this could be. I put your interface onto the beta update channel, you should have two updates available now, a new codeblock and a new dataset. Please check for updates in VCDS-Mobile and download those two updates, and then see if you are still having the issue.

    If it's still there, please describe the state of the leds on the interface at the moment the blank page first comes up.
    Last edited by Shaun; 10-25-2018 at 11:31 AM.

  5. Likes Uwe liked this post
  6. #15
    Verified VCDS User
    Join Date
    Oct 2018
    Location
    USA
    Posts
    8
    Post Thanks / Like
    I did the updates you provided, then run a test but the same thing had happened again. I've emailed you new video with controller lights in view. Hope it helps you to narrow the issue.
    Thanks

  7. Likes Dana liked this post
  8. #16
    Ross-Tech Employee Dana's Avatar
    Join Date
    Jan 2014
    Location
    United States
    Posts
    3,406
    Post Thanks / Like
    Thanks for the additional info. You should have a reply to that email from the main Support address.

    Edit: Internal ref to pre-programmed Micro SD Card order O?ID=393101
    Last edited by Dana; 10-29-2018 at 08:31 AM. Reason: O?ID=393101

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •