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Thread: HEX-NET DS Update Failure

  1. #1
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    HEX-NET DS Update Failure

    hello, i tried updated my hex-net interface with 18.9 fw update ok. but DS version not update giving error try many times on different pcs with same result. is there any way to fix that problem.



  2. #2
    Ross-Tech Employee
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    Well this is a new one. It looks like the interface is being unmounted in the middle of the update. Do you have any kind of nannyware or antivirus that might be interfering with devices on your PC? Did you click any prompt in windows to unmount a device? Is the error always the same? Is this a real windows pc or a virtual machine?

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    i'm having same trouble with 18.7 but i don't care much think is "Beta" says xxxxx.LBL not found and doesn't give error like this one. after 18.9 release says this one

    1- pc's runnig on real win 10 not virtual.
    2- different ports,pc and cable also tried
    3- in work pc doesn't have any protection, in home running anti-virus try it disabling it same results
    4- yes error always same

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  6. #4
    Ross-Tech Employee Dana's Avatar
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    Hi Gokhan,

    Although that exact problem is not consistent with typical SD card failure symptoms, we believe the SD card is failing. I'll send you an email to confirm your current shipping address. If you are comfortable installing the replacement yourself we will mail you a special SD card.

    Best,
    Dana

    Edit. Internal Ref to RET?ID=5615
    Last edited by Dana; 10-12-2018 at 01:50 PM. Reason: RET?ID=5615

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  8. #5
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    r/w error typical symptoms i can't think it has sd card, i think it has build in storage. if it is only open interface replace and close sure i will replace it by myself. Thank you Dana.

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  10. #6
    Verified VCDS User Spacewalker's Avatar
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    Did update my
    All passed within 3-4min

    New database available


    Then information bla bla bla ....


    but then my PC found new device - USB flash drive !!!!!


    next step ...


    next step ....


    and finally new update ready


    and no more Rosstech flash drive ;(
    HOT HOT HOT VW Touran 2005 CCS via MFSW HOT HOT HOT

  11. #7
    Verified VCDS User Spacewalker's Avatar
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    Did update my
    All passed within 3-4min

    New database available


    Then information bla bla bla ....


    but then my PC found new device - USB flash drive !!!!!


    next step ...


    next step ....


    and finally new update ready


    and no more Rosstech flash drive ;(

    where is my flash drive guys ????
    HOT HOT HOT VW Touran 2005 CCS via MFSW HOT HOT HOT

  12. #8
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by Spacewalker View Post
    and no more Rosstech flash drive ;(
    This is normal. The HEX-NET temporarily enumerates as a storage device while doing DS updates. This is a much faster way of getting those all those files installed on it than trying to pass them through the normal HID channel and having the filesystem code in the HEX-NET in interface write them. When finished with the DS update, it exits that mode and enumerates as an HID device again.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

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  14. #9
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by Spacewalker View Post
    where is my flash drive guys ????
    I think the HEX-NET is too expensive to use as a flash drive. I mean, yes, it would be possible to do so, but it would not make sense to do so.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

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  16. #10
    Verified VCDS User Spacewalker's Avatar
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    Quote Originally Posted by Uwe View Post
    I think the HEX-NET is too expensive to use as a flash drive. I mean, yes, it would be possible to do so, but it would not make sense to do so.

    -Uwe-
    maybe good for keep autoscan , log and download via special app
    HOT HOT HOT VW Touran 2005 CCS via MFSW HOT HOT HOT

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