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Thread: USB Cord replacement for HEX-USB+CAN

  1. #1
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    USB Cord replacement for HEX-USB+CAN

    Hello.

    I've been using this cable for quite a while and USB connector + cord is in quite bad shape it still works and will work loner but looks and quality of connection will be worse and worse over time.
    Original cord is very good quality, much better than any other cords I can buy in local shops so I'd like to get similar quality.

    Can I buy original original part from Ross-Tech or distributors, or somewhere order similar quality USB cord for replacement?


    Best regards.

  2. #2
    Benevolent Dictator Uwe's Avatar
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    Can you post a photo of what's wrong with the original one?

    It's a custom molded assembly, so it's not something that's going to be commonly available. We normally don't charge anything to send out replacements unless the customer needs it shipped using an expensive method.

    -Uwe-

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  4. #3
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    The connector has like "worn out" over time and cord insulation has normal mechanical damage due to temperature changes and usage.
    I have changed 2 work laptops since I bought this cable

    https://www.dropbox.com/sc/v79u8yt8s...M15KBUNbgu8c8a
    https://www.dropbox.com/sc/gthl4giym...nZEj10cnvPGxpa

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    Benevolent Dictator Uwe's Avatar
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    Is the address we have on file for you correct?

    -Uwe-

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  7. #5
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    Actually I'm not sure what address is in my file, I'll PM you the current one.

  8. #6
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    Thanks!
    Cord received and works perfect!

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  10. #7
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    Can I also ask about how to buy one of these cables, my old cord looked to have a break in it and could not be seen in device manager, I replace the USB cable but it's the standard plastic type cable where the old cable was rubberised and easy to coil & un-coil.

  11. #8
    Benevolent Dictator Uwe's Avatar
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    Lee, Derek@Ilexa should be able to help you with a replacement USB cable. He assembled that interface to begin with, way back in 2006. However, it probably won't be exactly the same as the one you had. I believe current production USB cables are a bit thicker/heavier than they were then.

    -Uwe-

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    Thanks will give them a call today.

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