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Thread: HEX-NET Interface Not Found

  1. #1
    Verified VCDS User kristokes's Avatar
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    HEX-NET Interface Not Found

    I've been getting this error code at the VCDS Port Test and I'm not sure how to fix it. The HEX-NET is connected to the vehicle and laptop during the test. I've rebooted the laptop and re-installed VCDS Beta 14.8.1 several times. I am running OS Windows 8.1.

    -Stokes

    13 Audi S4 | APR Stage 2+ Ultracharger w/ AWE track exhaust
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  2. #2
    Benevolent Dictator Uwe's Avatar
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    What's the LED behavior like?

    Any change when you unplug it from the vehicle?

    -Uwe-

  3. #3
    Verified VCDS User kristokes's Avatar
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    Please see the following video...

    -Stokes

    13 Audi S4 | APR Stage 2+ Ultracharger w/ AWE track exhaust
    16 Audi SQ5 | APR Stage 1 w/ AWE touring exhaust

    PREV: 01 Audi TT 1.8TQM APR Stage 2 | 07 Audi A4 2.0TQM Unitronic Stage 3 | 12 VW Golf R UM Stage 2+

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    Benevolent Dictator Uwe's Avatar
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    Hmm, the Red/Green blinking on the heartbeat LED doesn't strike me as normal.

    Does the WiFi configuration utilty see it? HexNetConfig.jar

    -Uwe-

  6. #5
    FoRT jyoung8607's Avatar
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    The interface powered off when you unplugged it from the car. It appeared to be cabled to the laptop in the video. I don't think that's right... it should have stayed up on USB power. The USB cables that ship with the interfaces are black, unless something has changed. Can you try that one?

    Edit: really hard to tell, but it's possible it was plugged in later out-of-frame. Still would be good to try the original cable.

    Jason

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  8. #6
    Verified VCDS User kristokes's Avatar
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    Quote Originally Posted by jyoung8607 View Post
    The interface powered off when you unplugged it from the car. It appeared to be cabled to the laptop in the video. I don't think that's right... it should have stayed up on USB power. The USB cables that ship with the interfaces are black, unless something has changed. Can you try that one?

    Edit: really hard to tell, but it's possible it was plugged in later out-of-frame. Still would be good to try the original cable.

    Jason
    Listen to the sounds if video is unclear.

    Original USB cable is a regular A/B 2.0 so that wouldn't make a difference, especially since the HEX-NET Configuration Utility sees the interface with this white A/B 2.0 cable.
    -Stokes

    13 Audi S4 | APR Stage 2+ Ultracharger w/ AWE track exhaust
    16 Audi SQ5 | APR Stage 1 w/ AWE touring exhaust

    PREV: 01 Audi TT 1.8TQM APR Stage 2 | 07 Audi A4 2.0TQM Unitronic Stage 3 | 12 VW Golf R UM Stage 2+

  9. #7
    Benevolent Dictator Uwe's Avatar
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    Well, that's a pretty good indication that the magic smoke that makes it work hasn't escaped.

    Is that on the same port on the PC, and using the same cable?

    -Uwe-

  10. #8
    Verified VCDS User kristokes's Avatar
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    Quote Originally Posted by Uwe View Post
    Hmm, the Red/Green blinking on the heartbeat LED doesn't strike me as normal.

    Does the WiFi configuration utilty see it? HexNetConfig.jar

    -Uwe-
    -Stokes

    13 Audi S4 | APR Stage 2+ Ultracharger w/ AWE track exhaust
    16 Audi SQ5 | APR Stage 1 w/ AWE touring exhaust

    PREV: 01 Audi TT 1.8TQM APR Stage 2 | 07 Audi A4 2.0TQM Unitronic Stage 3 | 12 VW Golf R UM Stage 2+

  11. #9
    Verified VCDS User kristokes's Avatar
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    Quote Originally Posted by Uwe View Post
    Well, that's a pretty good indication that the magic smoke that makes it work hasn't escaped.

    Is that on the same port on the PC, and using the same cable?

    -Uwe-
    Yes, this laptop has only one USB port.
    -Stokes

    13 Audi S4 | APR Stage 2+ Ultracharger w/ AWE track exhaust
    16 Audi SQ5 | APR Stage 1 w/ AWE touring exhaust

    PREV: 01 Audi TT 1.8TQM APR Stage 2 | 07 Audi A4 2.0TQM Unitronic Stage 3 | 12 VW Golf R UM Stage 2+

  12. #10
    FoRT jyoung8607's Avatar
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    Quote Originally Posted by kristokes View Post
    Listen to the sounds if video is unclear.
    Sorry, was watching it on mute.

    If that config utility screenshot is current, then A) nice serial number! and B) that is some extremely old software on that unit, with all manner of issues. I can't quite make out your VCDS Desktop version in that video but it may not care for talking to a HN interface down that far in revision. You should try to get it up-and-running in Infrastructure mode, connected to the Internet, and upgraded to current.

    Edit: Screenshot in your OP shows Beta 14.8.1, which is latest. Wouldn't be surprised at all if it has heartburn talking to that HN as-is.

    Jason

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