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Thread: HEX-NET or HEX-V2 Firmware Update Failed?

  1. #101
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    Talking

    Quote Originally Posted by Uwe View Post
    Yes, I can see your interface should be getting an update. I believe the problem is on our end. We migrated the update database to new hardware and a newer version of MySQL yesterday, and I've seen a couple of similar reports. So I've tried some updates here myself and get the same thing, "You are up to date" when I can see the interfaces in question clearly are not.

    I'm confident this can be fixed, but I don't know what or how long it's going to take to fix it. I would hope we can get it resolved by Monday. A temporary work-around would to to uninstall the VCDS you currently have and install an older one that will work with the firmware currently in your interface. Shoot me a PM if you need help with that.

    -Uwe-
    I have the exact same issue with the same response as Alex P above,

    https://imgur.com/DICm9n6

    https://imgur.com/e8EcLLG


    I un-installed 19.1 and reinstalled 18.9 and the temporary workaround worked.



    On another note, Tank you to Uwe and others that continue to help us in the field with their work on the forums. As a result, I havn't needed to post until now.

  2. #102
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    Same thing here (location Germany).
    Reinstalled 18.9, too to keep it running...

  3. #103
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    Managed to connect to the server this morning and it found the update and proceeded to update the interface just fine,
    All seems to be up and running again.
    Although I hoped to connect to a 2003 Ford for the generic OBD II diagnostics it would not allow this. I wasn't aware that Ford would be non OBDII compliant.
    Many thanks to those who have advised on this issue.
    Alex.

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  5. #104
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    Quote Originally Posted by Uwe View Post
    We think this is fixed now.

    -Uwe-
    Hello Uwe
    I don't think so :-)
    Getting network error... Can't connect port 11000. Test on two computers, removed firewall, put in DMZ... nothing help.
    When I returned back to 18.9 or 18.2 - program doesn't see the interface and doesn't give me ability to save config....

    Any update on it?
    Last edited by MoSerg; 12-15-2019 at 02:58 PM.

  6. #105
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by MoSerg View Post
    Hello Uwe
    I don't think so :-)
    Getting network error... Can't connect port 11000. Test on two computers, removed firewall, put in DMZ... nothing help.
    When I returned back to 18.9 or 18.2 - program doesn't see the interface and doesn't give me ability to save config....

    Any update on it?
    That would be an entirely different problem. I can verify it exists. Let me see what I can do. Stand by.

    -Uwe-
    Lock-down of sick people: Quarantine
    Lock-down of healthy people: Tyranny

  7. #106
    Benevolent Dictator Uwe's Avatar
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    Quick trip to the office and... It should be working now, at least it is for me.

    -Uwe-
    Last edited by Uwe; 12-15-2019 at 08:19 PM.
    Lock-down of sick people: Quarantine
    Lock-down of healthy people: Tyranny

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  9. #107
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    Yep. It worked - updated successfully... what a great service. Thanks.

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  11. #108
    Verified VCDS User hadez16's Avatar
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    Are there any open issues with registration or update servers? German forums report about issues on either registration or updating

  12. #109
    Benevolent Dictator Uwe's Avatar
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    Quote Originally Posted by hadez16 View Post
    Are there any open issues with registration or update servers? German forums report about issues on either registration or updating
    I don't see any obvious problems at this time, nor any gaps in things that happened overnight.

    -Uwe-
    Lock-down of sick people: Quarantine
    Lock-down of healthy people: Tyranny

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