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Thread: HEX-NET or HEX-V2 Firmware Update Failed?

  1. #71
    VCDS Distributor Mike@Gendan's Avatar
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    Actually I misinterpreted Dana's post.

    It wasn't an accident - it was a storm, which brought down some trees, taking out power and internet services.
    Not likely to be restored until tomorrow (Friday Aug 9th) unfortunately.
    Apparently I should put something witty or profound in here.....

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  3. #72
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    Haha thanks, after firing up my old windows pc, getting the error, uninstalling mcaffee which had expired, updating windows as it had not been turned on for a long time, downloading new vcds, then trying it on my home router. Then adding firewall bypasses, safe mode, then VPN router and finally mobile hotspot the issue is actually not on my side.

    Couldnít make it up haha

  4. #73
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    VCDS Interface firmware update from V2.248 to something newer

    Previous versions worked connecting to my AUDI in February of this year 2019.
    19.6.1 version is downloaded now.
    I run it with cable connected to car when car NOT running, key on.
    I am connected to the internet.
    ANTI-VIRUS software is disabled.
    Windows firewall is OFF.
    Windows 7 laptop that I have been using for past 6 months successfully to connect to my car.


    *****I don't know how to post images, so I will just put the information from each screen on here ***
    I get this message:
    PORT TEST
    Type: HEX-V2
    version:
    CB: 0.4437.4
    FW: 0.251
    status: firmware update required!
    CAN: OK, K1: OK, K2K
    vbat: 12.39V, VIgn 12.35V
    VIN(s) used: 1/3
    Press OK to open config utililty.


    So, I press the OK button and the config utility launches....
    VCDS Interface Config V2.248
    Select interface shows : H11-017597
    We are on the UPDATE tab.
    The HOURGLASS is running.


    Then I get a small windows that says:
    Network Error!
    Unable to contact server. check your internet connection.
    Couldn't connect to server
    Outgoing TCP port 11000

    Test result: Fail.


    ***** So I tried on a totally different laptop. Windows 7.
    Same exact result.
    So I tried on a network at work instead of at home...both laptops.
    Same exact result.

    So I don't know what else to do.
    While the HOURGLASS was running, I did try to run a CMD: netstat
    and I did NOT see anything on TCP port 11000.

    I hope someone can help me.
    thanks

  5. #74
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    Thanks for your help! I thought it was on my end, I even called the cable company to send me a new router.

  6. #75
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    Hi

    Im also getting the port error, tried on two different PC's and networks

  7. #76
    VCDS Distributor Mike@Gendan's Avatar
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    See my posts above people - Ross-Tech have no internet at the moment following a big storm.
    Apparently I should put something witty or profound in here.....

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  9. #77
    Benevolent Dictator Uwe's Avatar
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    The main (gigabit fiber) connection at our office is down due the damage the lines took during the storm and traffic accident yesterday.



    We're limping along with some stuff on a backup cable connection, but that connection doesn't have enough capacity (bandwidth or IP addresses) to handle the update infrastructure. So there are no firmware updates available for HEX-NETs or HEX-V2s right now, and our Wiki is down as well.

    Hopefully that line will get fixed soon, but it's not something we have control over.

    -Uwe-
    Last edited by Uwe; 08-08-2019 at 06:07 PM.
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  10. #78
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    Thanks for the update. I will try again in a few days time.

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  12. #79
    Benevolent Dictator Uwe's Avatar
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    Update:

    Not fixed yet, but at least Verizon is now working on the lines:





    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

  13. #80
    Benevolent Dictator Uwe's Avatar
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    UPDATE:

    Looks like it's been fixed.

    -Uwe-
    The engineering problems are likely insurmountable. It would be like proposing to land a rocket booster section on a barge floating in the middle of the ocean.

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