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Thread: HEX V2 not working at all

  1. #11
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    Thank you. I appreciate your help.

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  3. #12
    Verified VCDS User geforce007's Avatar
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    Quote Originally Posted by Uwe View Post
    Shoot an e-mail to Support@... and we'll get you an RMA for the whole thing so we can check it out. Please include a link to this thread.

    -Uwe-
    hi there any chance you can help me.
    am having the same issue with my lead.
    tried everything and nothing seem to work.

  4. #13
    VCDS Distributor Mike@Gendan's Avatar
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    Quote Originally Posted by geforce007 View Post
    hi there any chance you can help me.
    am having the same issue with my lead.
    tried everything and nothing seem to work.
    When you say the same issue, is the LED behaviour the same?
    If you just plug it into the USB (not the car), what colour are the LEDs?
    Apparently I should put something witty or profound in here...

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  6. #14
    Verified VCDS User geforce007's Avatar
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    Hi thanks for getting back to me.
    If I plug only the USB in I get nothing no led at all.

  7. #15
    Verified VCDS User geforce007's Avatar
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    I plugged it into car.
    I get about 3 green flashes on the left side a quick ref green then stays flashing yellow.

  8. #16
    VCDS Distributor Mike@Gendan's Avatar
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    Quote Originally Posted by geforce007 View Post
    Hi thanks for getting back to me.
    If I plug only the USB in I get nothing no led at all.
    Silly question, but I have to ask. I assume the other end of the USB cable was plugged into a PC at the same time?
    Do you have any other USB cables you could try? Just a standard printer cable will do.
    Apparently I should put something witty or profound in here...

  9. #17
    Verified VCDS User geforce007's Avatar
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    Hi I get the same if I plug it into car with laptop or without laptop I get same.
    I have a brand new printer lead that works and tried that.

  10. #18
    Verified VCDS User geforce007's Avatar
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    Am getting unknown usb device in device manager

  11. #19
    VCDS Distributor Mike@Gendan's Avatar
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    Quote Originally Posted by geforce007 View Post
    Am getting unknown usb device in device manager
    Have you used a power invertor to power your laptop from the car's 12v socket while using VCDS by any chance?
    I could be wrong but it sounds to me like it could be a ground loop failure.
    Apparently I should put something witty or profound in here...

  12. #20
    Verified VCDS User geforce007's Avatar
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    Nope not used one I did have like I always have the laptop charger plugged in along with extension lead.

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