Hey, you work in an industry where practically EVERYTHING is expressed as an acronym.
You are correct - however, when I write manuals, technical documentation, or technical support publications (such as the Aircraft Flight Manual, the Aircraft Maintenance Manual, and the Avionics Pilot Guide), I make certain that if I do use an acronym, I always spell out in parentheses, at first use, what the acronym represents. Doing that does not increase my workload (other than having to type a few more letters), it does not inconvenience readers who are familiar with the acronym, but it most certainly improves comprehension and saves time for readers who may not have immediate recall of that particular acronym at the very top of their head. This is an especially important consideration for readers who don't have English as their first language.
My experience, which comes primarily from training and safety management, is that acronyms rarely provide any benefit unless they are
extremely well known (USA, NATO, USB, etc.). Acronyms other than extremely well known ones detract from the clarity, lucidity, and effectiveness of technical publications. One of the only circumstances I can think of where use of an acronym improves clarity of written communication is when the same lengthy phrase needs to be repeated numerous times in a series of paragraphs. In that case, using the acronym (after spelling it out at first use) simplifies the text by avoiding continuous repetition of the phrase the acronym represents. But using an acronym 'once only' instead of spelling the words out in full yields no benefit to the reader.
My suggestion to Ross-Tech, so far as acronyms are concerned, is that you critically evaluate the benefits (none, really) versus the disadvantages (noted above) of acronym use, both in publications and in the support fora. Sure, it's fine to use acronyms in internal correspondence such as memos between the programming team members or between two employees - but in any writing that will be read by your customers, either avoid using acronyms altogether, or, if a phrase needs to be repeated several times on the same page, spell the acronym out in parentheses at first use.
Michael