Sticky How to Register and Update a HEX-V2 Interface

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   #21  

PetrolDave

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downloads.ross-tech.com does not exist today, 9/5/22. Yes tried two different computers
So unable to update Hex-v2

So just ignore and attempt to update, but it gets stuck at "Network Error" could not connect to server, test failed. However here I am posting messages and doing other inter work so ????
Try https://www.ross-tech.com/vcds/download/
 
   #22  

Uwe

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downloads.ross-tech.com does not exist today,
downloads.ross-tech.com has never been a thing. The software download on our download page works fine:

However, there might be an issue with one of the server instances for interface firmware updates. I'll see if I can get someone to reboot it.

-Uwe-
 
   #23  

Uwe

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So just ignore and attempt to update, but it gets stuck at "Network Error" could not connect to server, test failed.
If your problem was not being able to update the firmware in your HEX-V2, please try again now.

-Uwe-
 
   #24  

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Uninstalled program 3-4 times and when trying to download and update config I get some movement but goes to not responding. Both boxes public and private are checked in firewall settings. Painfully frustrating is putting it mildly.
 
   #25  

Peter Majerko

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Uninstalled program 3-4 times and when trying to download and update config I get some movement but goes to not responding. Both boxes public and private are checked in firewall settings. Painfully frustrating is putting it mildly.
Hi, does the hex v2 cable work with the car? are you just trying to update the firmware?
 
   #26  

Peter Majerko

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Uninstalled program 3-4 times and when trying to download and update config I get some movement but goes to not responding. Both boxes public and private are checked in firewall settings. Painfully frustrating is putting it mildly.
You wrote on the forum that you want to use a MacBook, do you use a MacBook and something like VMware? VCDS won't work properly and that's why there's a problem with the FW update.. I'm just guessing
 
   #27  

Uwe

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Uninstalled program 3-4 times and when trying to download and update config I get some movement but goes to not responding. Both boxes public and private are checked in firewall settings. Painfully frustrating is putting it mildly.
More details please. What kind of computer? Can you post a screen-shot from VCIConfig please?

-Uwe-
 
   #28  

Shaun

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The updates should not take more than a few minutes (except for DS updates on a HEX-NET, which might take longer) and the update should not error out. If you are having such problems with updating, it indicates a problem with your PC or software perhaps something like antivirus software interfering with the flashing.
 
   #29  

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I think those videos might be outdated for HEX-NET, they do refer to Hex V2. Following the screen prompts the information is not accepted for registration for some reason following the videos advice.
 
   #30  

Uwe

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I think those videos might be outdated for HEX-NET, they do refer to Hex V2. Following the screen prompts the information is not accepted for registration for some reason following the videos advice.
The videos in this thread are for HEX-V2. HEX-NET is here:


But there's really no difference when it comes to registration. What "information is not accepted" ?

-Uwe-
 
   #31  

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The videos in this thread are for HEX-V2. HEX-NET is here:


But there's really no difference when it comes to registration. What "information is not accepted" ?

-Uwe-
I didn't want a cloud account so I went to bypass and link to my account, but that didn't work saying please fill out the fields. I have now bypassed the could account and it says its has sent the email, but has not arrived. I wonder if the latest software having picked up the interface details its now automatically registered it?
 
   #32  

jonathasporto

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olá! como posso deixar registrado meu nome de loja, código(WSC), VZ/importador e número de equipamento no VCDS?
 
   #33  

Uwe

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olá! como posso deixar registrado meu nome de loja, código(WSC), VZ/importador e número de equipamento no VCDS?
0nLlfK0.png


-Uwe-
 
   #34  

jonathasporto

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Hello! How can I register my store name, code (WSC), VZ/importer, and equipment number in VCDS?
 
   #35  

Uwe

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Hello! How can I register my store name, code (WSC), VZ/importer, and equipment number in VCDS?
[Options]
-Click the User Interface & Identification tab.

options-2.png


- Put Shop Name, WSC, etc. in the respective fields.

[Save]

-Uwe-
 
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