vcds mobile issue

   #1  

Ahmad

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Hi my name is ahmad and am using vcds mobile and lately its beeping 3 times and i am not able to communicate with it through my phone and whenever i try to update it i get the error -11, any help will be appreciated thanks
 
   #2  

Uwe

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Moving to HEX-NET Support...

-Uwe-
 
   #3  

Ahmad

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sorry Sir, how can i do that?
 
   #4  

Uwe

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We can give you an RMA via e-mail so you can send it in and we'll fix it for you.

-Uwe-
 
   #5  

Dana

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Hi Ahmad,

Uwe already moved the thread to the HEX-NET Beta Support sub-forum.

I apologize for the inconvenience but we suspect this HEX-NET is suffering from SD card failure. Before we place an order for the warranty replacement interface please let us know if you are at the same address as the original order (Order ID 293609) on 10/12/2015.

Best Regards,
Dana

RET?ID=4937 | RMA Number: 161011RA4
 
   #6  

Ahmad

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Hi Ahmad,

Uwe already moved the thread to the HEX-NET Beta Support sub-forum.

I apologize for the inconvenience but we suspect this HEX-NET is suffering from SD card failure. Before we place an order for the warranty replacement interface please let us know if you are at the same address as the original order (Order ID 293609) on 10/12/2015.

Best Regards,
Dana

RET?ID=4937 | RMA Number: 161011RA4
thanks for the quick replay, i really appreciate your help, yes am at the same address , livonia 48154, thanks again
 
   #7  

Dana

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Excellent, the RMA Number is 161011RA4 and the replacement HEX-NET Pro Unlimited Activated interface is shipping with Order ID: 324709

I asked the Orders team to include a call tag to cover the return shipping of the malfunctioning interface. It needs to be returned to:

Ross-Tech, LLC
Attention:161011RA4
881 Sumneytown Pike
Lansdale, PA 19446

Tel: +1 267 638 2300

Thanks,
Dana

O?ID=324709
 
   #8  

Andy

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Slight change of plans, we'd like you to send us the HEX-NET first because we believe we should be able to fix it and return it to you. Please use the same address and RMA number that Dana provided above. I sent an email with this information as well.
 
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