Hex+CAN device problem

   #1  

Spirky

Verified VCDS User
Verified
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Feb 23, 2016
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Location
France
VCDS Serial number
C?ID=43009
Hello
I bought to you a Ross Tech Hex+CAN long time ago (around 6 years) and
it run very good until now.

Now when i try to connect to a VW car, the VCDS software don't find the
device :

Ross-Tech USB Interface Not Found !
USB Library Version : 03.02.07
Interface : Not Found!

On the control panel, the device is recognize as USB serial port and not
as Ross Tech HEX+CAN like before :(

I try on another PC and same problem

Can you help me please ?
Many thanks for support

Best regards
Fred
 
   #2  

Uwe

Benevolent Dictator
Staff member
Joined
Jan 29, 2014
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Location
USA
VCDS Serial number
HC100001
You bought it in April of 2007 -- almost 9 years ago. ;)

Please send an em-mail to Support[at]Ross-Tech.com for this.

-Uwe-
 
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