Can't complete registration on VCDS Cloud

   #22  

romad

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Worked for me today. Was able to get into Adaptation and change a value. When I removed and reconnected the HEX NET, the new value was still in. Was also able to log into VCDS-Cloud from my computer. Thanks.
Ah, a straight answer. Thanks, I'll try that one and see what happens.
 
   #23  

lucidmotions

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Just received my device, worked fine in AP mode - had no problems getting infrastructure mode to work - however i have the same issues that other posters have had about being redirected to the cloud registration page, enter my desired username - was available - entered pass twice then when hit register message pops up saying 'failed'. Have read through most posts regarding this since i didn't wanted to just be a repeat poster with the answer blatantly in front of me but me being too lazy to recognize it, however, reading what others have said .. i can't get it to work :(
 
   #25  

lucidmotions

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will have to be tonight, but will do and post either outcome.
 
   #28  

aaronhjelt

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Anyone else have trouble registering at the VCDS-Cloud.com welcome page? I was able to get my hex-net working in infrastructure mode and made it through a module to the 1st time cloud registration/login entry. Clicking either button resulted in an endless wheel. I attempted to do this through a handful of different modules but they all resulted in the same experience.
 
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   #29  

Uwe

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Hmm.. Trying to reproduce that requires an interface that isn't paired to a cloud account and I don't have one that isn't handy at the moment, nor do I have the ability to un-pair any of the ones I do have handy. Apologies, but trouble-shooting this is going to have to wait until people are back in the office tomorrow.

-Uwe-
 
   #30  

Shaun

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aaronhjelt thanks for the feedback. There was indeed a problem here which seemed to only affect Safari. It has been sorted out now, please try to register again.

--Shaun
 
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   #31  

aaronhjelt

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Hi all,
I've attempted again. I'm still getting the endless spinning wheel at the login/register prompt for vcds-cloud, as mentioned above. I did successfully complete the most recent firmware update through wifi.
 
   #32  

CosmicVR6

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I tried Registering for VCDS Cloud today using Infrastructure mode and a hotspot created through my iPhone 5s, with VCDS-Mobile/Safari.
I got as far as the Register page, entered a username and password, but the Register button remained inactive (light grey color, couldnt press it). I even created a password that was flagged as "strong" in green letters, but the Register button remained inactive.

Thanks,
Mike
 
   #33  

Santos

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Hi Mike, Does the username you are attempting to register have a space?
 
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   #34  

CosmicVR6

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Hi Mike, Does the username you are attempting to register have a space?
Nope, no space. Heres a screen shot of the greyed-out button. Got to the same place when I tried again this morning.

 
   #38  

Santos

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Do you have a laptop/macbook that can be used to register as a temp workaround to creating the account? I have an iPad here and will try to reproduce as soon as possible.
 
   #39  

CosmicVR6

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Do you have a laptop/macbook that can be used to register as a temp workaround to creating the account? I have an iPad here and will try to reproduce as soon as possible.
Borrowed an iPhone 6 so I was able to get both a macbook and the hex-net talking to each other on the same hotspot. Then used a browser on the macbook to register on vcds-cloud. After that I was able to log in and use cloud functions when using safari on the iPhone 5s.
 
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   #40  

Yerny

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I just tried to use my new VCDS Mobile in Infrastructure mode. Took me a couple tries to get it to connect, but I was never presented with a cloud registration. Can you send me the URL (after my IP of course), so I can re-try and go directly to that URL?

Thanks
Bryan
 
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