Audi Q5 tailgate electric lift lifts too low

   #1  

bonzaii

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C?ID=641924
Hello

I am having issues with my trunk's / boot's tailgate (depending on which side of the pond you’re messaging from).

I’ve had electric opening motors fall out (bracket snapped). I have since replaced the bracket, but in the process of doing so, I had to unplug and remove motors, which I later put back in. Putting them in position was quite a challenge and I am not sure if I’ve put them back in their original position (rotation). I am mentioning this as it might be related to the fact now my boot only opens to neck height (and when you’re 1.7m / 5ft7 it's not very high at all)

I’ve tried adapting the range both manually (using the button method) as well as via VCDS. I’ve adapted module 6D-Trunk Elect. channel 01 from 345 to 400 (which is max) and after an hour it has reset itself back to 345.

Just to be clear, at 345 it opens to my waist height, at 400 it opens to my neck height.
The button method doesn't allow setting it any higher (even if I push it all the way to the top and then do the buttons)

I’ve checked DTCs and I am reading that whilst boot is closed, it’s reading current position at 55%. When I push it (gently) to the position I really want it to open to, it’s reading 125%, when set to 400 it goes to 115.5%.

Another thing I am noticing and not sure if this is something to look into is End position Actual/last both show 0% ? I’ve opened and closed the boot a few times during diagnostic.

Below are plain logs and auto-scan at the end of my post.

I’ve been doing some reading and it lead me to think I need to re-adapt motors for them to know their range of operation?

Do you fine folk know where do I go from there? Any help will be greatly appreciated.

Here are readings from 6D-Trunk Elect. module (when boot is closed):

Code:
09:34:26 Group 004: Motor Status
OFF  Motor 1 Status
0.0 %  Motor 1
OFF  Motor 2 Status
0.0 %  Motor 2

09:34:26 Group 005: Clutch Status
Hold  Clutch Status 1
Hold  Clutch Status 2

09:34:26 Group 006: Tailgate Position
55.5 %  Current Position
115.5 %  Selectable Opening stop

09:36:05 Group 007: Tailgate
100.0 %  End position Learned (Open)
0.0 %  End position Actual/Last (Open)
2.5 %  End position Learned(Closed)
0.0 %  End position Actual/Last(Closed)

09:36:05 Group 008
25  Count
0  Count
0.0  Counter/timer Anti-play Protection
30142  Counter/timer Actuation Counter

09:36:05 Group 012
Closed  Status Lock
Closed  Status Closing aid
Retracted  Status Closing aid

Here's auto-scan:
Code:
Sunday,15,March,2026,09:40:33:31649
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 10 x64
VCDS Version: 26.2.0.1 (x64)  HEX-V2 CB: 0.4701.5
Data version: 20251222 DS375.0
[www.Ross-Tech.com](http://www.ross-tech.com/)

VIN: WAUZZZ8R2DA041344   License Plate:

Chassis Type: 8R-AU48 (8R0)
Scan: 01 02 03 05 08 09 15 16 17 19 20 36 42 44 46 52 53 56 5F 62
69 6D 72

VIN: WAUZZZ8R2DA041344   Mileage: 265770km-165141miles

## 01-Engine -- Status: Malfunction 0010
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: OK 0000
04-Steering Angle -- Status: OK 0000
05-Acc/Start Auth. -- Status: OK 0000
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: OK 0000
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: OK 0000
20-High Beam Assist. -- Status: OK 0000
36-Seat Mem. Drvr -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
44-Steering Assist -- Status: OK 0000
46-Central Conv. -- Status: OK 0000
52-Door Elect, Pass. -- Status: OK 0000
53-Parking Brake -- Status: OK 0000
56-Radio -- Status: OK 0000
5F-Information Electr. -- Status: Malfunction 0010
62-Door, Rear Left -- Status: OK 0000
69-Trailer -- Status: OK 0000
6D-Trunk Elect. -- Status: OK 0000
72-Door, Rear Right -- Status: OK 0000

Address 01: Engine (J623-CDUD)       Labels:. 059-907-401-V2.clb
Part No SW: 8K5 997 401     HW: 4G0 907 401
Component: 3.0TDI EDC17  H40 0006

Revision: 53H40---    CVN: 8ED68DA2
Coding: 2A254012053603020000
Shop #: WSC 02809 006 1048576
ASAM Dataset: EV_ECM30TDI0118K5997401 001006
ROD: EV_ECM30TDI0118K5997401.rod
VCID: 76B205AF984087AAE1E-8022
VINID: 9D196AAAA2220944401010C410EAA95538

4 Faults Found:
7140 - Function Restriction due to Faults in Other Modules
U1113 00 [00100000] - -
Intermittent - Not Confirmed - Tested Since Memory Clear

5585 - Particulate Filter (Bank 1)
P242F 00 [00101111] - Restricted/Clogged
Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Priority: 2
Fault Frequency: 1
Mileage: 261076 km
Date: 2026.01.23
Time: 13:36:13

```
                Engine speed: 1284.50 /min
                Normed load value: 27.1 %
                Vehicle speed: 27 km/h
                Coolant temperature: 29 °C
                Intake air temperature: 2 °C
                Ambient air pressure: 1000 mbar
                Voltage terminal 30: 13.860 V
                Unlearning counter according OBD: 40
                Crankshaft speed (RPM): 1284.5 /min
                Vehicle speed: 27.47 km/h
                Exhaust gas jet volume in particle filter: 146.5 m³/h
                Particul.filter diff.pressure: 15 hPa
                Particle filter: oil ash volume: 0.39 l
                Exh t Adap T Oxi Cat Ds: 72.4 °C
                P Flt Ld fac Ash Cor: 0.6400
```

14583 - Cylinder 3 Glow Plug Circuit (Q12)
P0673 00 [00101111] - Electrical Fault
Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Priority: 2
Fault Frequency: 1
Mileage: 256667 km
Date: 2025.09.27
Time: 10:40:06

```
                Engine speed: 1014.50 /min
                Normed load value: 97.3 %
                Vehicle speed: 0 km/h
                Coolant temperature: 9 °C
                Intake air temperature: 11 °C
                Ambient air pressure: 1020 mbar
                Voltage terminal 30: 11.100 V
                Unlearning counter according OBD: 40
                Glow-control unit: activation voltage: 11100 mV
                Glow_period_control_unit_ground_offset_voltage: 0 mV
                Glow-control unit: calculated glow voltage: 6075 mV
                Glow_period_control_unit_energy_integrator_calculated_value: 239.2 V²s
                Glow cycles upon reaching temperature threshold-Bits 0-7: 33
                Glow cycles upon reaching temperature threshold-Bits 0-7: 98
                Glow status-Bits 0-7: 0
                Glow status-Bits 0-7: 0
                Co EOM st Op Mode Short-Bits 0-7: 0
```

14588 - Cylinder 6 Glow Plug Circuit (Q15)
P0676 00 [00101111] - Electrical Fault
Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Priority: 2
Fault Frequency: 1
Mileage: 254797 km
Date: 2025.07.23
Time: 10:35:07

```
                Engine speed: 988.50 /min
                Normed load value: 36.5 %
                Vehicle speed: 0 km/h
                Coolant temperature: 20 °C
                Intake air temperature: 20 °C
                Ambient air pressure: 1000 mbar
                Voltage terminal 30: 11.320 V
                Unlearning counter according OBD: 40
                Glow-control unit: activation voltage: 11380 mV
                Glow_period_control_unit_ground_offset_voltage: 2680 mV
                Glow-control unit: calculated glow voltage: 6075 mV
                Glow_period_control_unit_energy_integrator_calculated_value: 215.5 V²s
                Glow cycles upon reaching temperature threshold-Bits 0-7: 33
                Glow cycles upon reaching temperature threshold-Bits 0-7: 23
                Glow status-Bits 0-7: 0
                Glow status-Bits 0-7: 0
                Co EOM st Op Mode Short-Bits 0-7: 0
```

Readiness: 0 0 0 0 0

---

Address 02: Auto Trans (J217)       Labels:| 0B5-927-156.clb
Part No SW: 8R2 927 156 T    HW: 0B5 927 156 K
Component: 0B5 30 TDIRdW H02 0001

Revision: --H02---    CVN: 00007C48
Coding: 000001
Shop #: WSC 13944 004 1048576
ASAM Dataset: EV_TCMDL501021 001026
ROD: EV_TCMDL501021.rod
VCID: 4EC28D4F40509F6A09E-801A

No fault code found.

---

Address 03: ABS Brakes (J104)       Labels:. 8R0-907-379-V1.clb
Part No SW: 8R0 907 379 P    HW: 8R0 907 379 P
Component: ESP8 quattro  H09 0080

Revision: --------    Serial number: --------------
Coding: 229D4C
Shop #: WSC 06335 000 00000
VCID: 4DC08A434DD6A472704-8018

No fault code found.

---

Address 05: Acc/Start Auth. (J393)       Labels:. 8K0-907-064-05.clb
Part No SW: 8K0 907 064 GH    HW: 8K0 907 064 FH
Component: BCM2 2.0      H11 0621

Revision: 00002001

Coding: 05A54040000000000000
Shop #: WSC 06335 000 00000
VCID: 7CA61787A6ECDDFA97A-8028

No fault code found.

---

Address 08: Auto HVAC (J255)       Labels:. 8Kx-820-043-3Z.clb
Part No SW: 8K1 820 043 T    HW: 8K1 820 043 T
Component: KLIMA 3 ZONEN H04 0123

Revision: C1000000    Serial number: 01151120121088
Coding: 3621028000
Shop #: WSC 06335 000 00000
VCID: 3928CE93E95E28D2CCC-806C

No fault code found.

---

Address 09: Cent. Elect. (J519)       Labels:. 8K0-907-063.clb
Part No SW: 8K0 907 063 DH    HW: 8K0 907 063 DH
Component: BCM1 1.0      H16 0103

Revision: 08016001    Serial number: 00000512653301
Coding: 260000108174AFC00081400300001D0D0F1C670826090201000008004401030100000024000000
Shop #: WSC 06335 123 12345
VCID: 78AE0B9792D4F1DAF32-802C

Subsystem 1 - Part No SW: 8R1 955 119 A    HW: 8R1 955 119   Labels: 1KX-955-119.CLB
Component: WWS416 121105  H11 0050
Serial number: 90243014121026021445
Coding: 01DD13

Subsystem 2 - Part No SW: 8U0 955 559 B    HW: 8U0 955 559 B  Labels: 8U0-955-559.CLB
Component: G397_RLFS  H06 0002
Serial number: 20740528

Coding: 02005C

Subsystem 3 - Part No SW: 8K0 941 531 AS    HW: 8K0 941 531 AS
Component: E1 - LDS  H03 0031
Serial number: 00000000000211120545

Subsystem 4 - Part No SW: 4H0 907 658     HW: 4H0 907 658
Component: AQ_Hum_Sensor  H03 0003
Serial number: 06184856000000000001

No fault code found.

---

Address 15: Airbags (J234)       Labels:* 8R0-959-655.clb
Part No SW: 8R0 959 655 G    HW: 8R0 959 655 G
Component: AirbagVW-AU10 H45 0610

Serial number: 003JPD9271YR   Dataset Number: 8R0909602E  0010
Coding: 30463431313030303030554A304C38523053
Shop #: WSC 06335 000 00000
ASAM Dataset: EV_AirbaAU10SMEAU416 002004
ROD: EV_AirbaAU10SMEAU416.rod
VCID: 48CEBB57A234415A432-801C

Crash sensor for side airbag: driver side:
Serial number: 6334MSME7521563BD

Crash sensor for side airbag: passenger side:
Serial number: 6344MSME75210622%

Crash sensor for side airbag: driver side rear:
Serial number: 6352QSME04253A7EM

Crash sensor for side airbag: passenger side rear:
Serial number: 6362QSME512234443

Crash sensor for front airbag: driver side:
Serial number: 63732SME0D262D664

Crash sensor for front airbag: passenger side:
Serial number: 63832SME4924057C0

No fault code found.

---

Address 16: Steering wheel (J527)       Labels:. 8K0-953-568.clb
Part No SW: 8K0 953 568 L    HW: 8K0 953 568 L
Component: Lenks.Modul   H03 0005

Revision: --------    Serial number: 90372LK7000LX
Coding: 000017
Shop #: WSC 06335 000 00000
VCID: 43D4AC7B9B926202960-8016

Component: E221 - MFL  H03 0004

No fault code found.

---

Address 17: Instruments (J285)       Labels:. 8R0-920-xxx-17.clb
Part No SW: 8R0 920 930 P    HW: 8R0 920 930 P
Component: KOMBIINSTR.   H35 0556

Revision: 00000000    Serial number: UWI40FGCD

Coding: 13A6220003010008000000
Shop #: WSC 06335 000 00000
VCID: 41D8A673818E701284C-8014

No fault code found.

---

Address 19: CAN Gateway (J533)       Labels:. 8T0-907-468.clb
Part No SW: 8R0 907 468 P    HW: 8R0 907 468 D
Component: GW-BEM 5CAN-M H11 0055

Revision: 1Z100027    Serial number: 2741Z12A190335
Coding: 80CF07FF00
Shop #: WSC 06335 000 00000
VCID: 4CC68747B6CCAD7A67A-8018

Subsystem 1 - Part No SW: 8R0 915 181     HW: 8R0 915 181
Component: J367-BDM  H07 0141
Serial number: 00000000003790483199

Subsystem 2 - Part No SW: 8K0 959 663     HW: 8K0 959 663
Component: J532_DCDCStab  H17 0042
Serial number: 12317000795011200181

No fault code found.

---

Address 20: High Beam Assist. (J844)       Labels:. 8K0-857-511.clb
Part No SW: 8T0 857 511 AD    HW: 8T0 857 511 AD
Component: FLA           H04 0012

Revision: AA001002

Coding: 02012064747464545425363E00
Shop #: WSC 06335 000 00000
VCID: 7CA61787A6ECDDFA97A-8028

No fault code found.

---

Address 36: Seat Mem. Drvr (J136)       Labels: None
Part No SW: 8R0 959 760 D    HW: 8R0 959 760 B
Component: MEM-FS        H07 0076

Revision: AA000000    Serial number: 00000043509298
Coding: 01581B00000000000000
Shop #: WSC 06335 000 00000
VCID: 42DAA97F84886B0A9D6-8016

No fault code found.

---

Address 42: Door Elect, Driver (J386)       Labels:. 8K0-959-793.clb
Part No SW: 8K0 959 793 P    HW: 8K0 959 793 P
Component: TSG FA        H02 0506

Revision:             Serial number: 0000044310369
Coding: 011D12205E00440004
Shop #: WSC 06335 000 00000
VCID: 4DC08A434DD6A472704-8018

No fault code found.

---

Address 44: Steering Assist (J500)       Labels:| 8K0-909-144.clb
Part No SW: 8R0 909 144 F    HW: 8R0 909 144 B
Component: RCEPS         H37 0507

Revision: 00001000    Serial number: 0031014293 Dataset Number: 8R0909852H  0021
Coding: 100000000001
Shop #: WSC 06334 000 00000
ASAM Dataset: EV_RCEPSAU48X 008014
ROD: EV_RCEPSAU48X_008.rod
VCID: 3B24D49BE3E21AC2DE0-806E

No fault code found.

---

Address 46: Central Conv. (J393)       Labels:. 8K0-907-064-46.clb
Part No SW: 8K0 907 064 GH    HW: 8K0 907 064 FH
Component: BCM2 2.0      H11 0621

Revision: 00002001    Serial number: 0186786524

Coding: 01000E2020B93081852005328004000F
Shop #: WSC 06335 123 12345
VCID: 7CA61787A6ECDDFA97A-8028

No fault code found.

---

Address 52: Door Elect, Pass. (J387)       Labels:. 8K0-959-792.clb
Part No SW: 8K0 959 792 P    HW: 8K0 959 792 P
Component: TSG BF        H02 0506

Revision:             Serial number: 0000044012897
Coding: 011D12205E00440004
Shop #: WSC 06335 000 00000
VCID: 4CC68747B6CCAD7A67A-8018

No fault code found.

---

Address 53: Parking Brake (----)       Labels: 8K0-907-801-V2.clb
Part No SW: 8K0 907 801 L    HW: 8K0 907 801 J
Component: EPB-4         H01 0003

Revision: --------    Serial number: 20000000175489
ASAM Dataset: EV_ParkiBrake 001027
ROD: EV_ParkiBrake_AU48.rod
VCID: 382ECB97D2D431DA332-806C

No fault code found.

---

Address 56: Radio (R)       Labels:. 4F0-035-0xx-56.clb
Part No SW: 4G1 035 053 G    HW: 4G1 035 053
Component: Radio U Basic H41 0121

Revision: AB001007    Serial number: 227K%0C7661165
Coding: 010003020100000001
Shop #: WSC 06335 000 00000
VCID: 23140CFB7BD24202F60-8076

No fault code found.

---

Address 5F: Information Electr. (J794)       Labels:. 4E0-035-6xx-5F.clb
Part No SW: 8R1 035 666 B    HW: 8R1 035 666 C
Component: H-BN-EU       H45 0639

Revision: --------    Serial number: 205K20C7557267
Coding: 160100060005A1ED4180AB5E00000403E40000020000000000
Shop #: WSC 06335 000 00000
VCID: 372CC8ABDF4A3EA23A8-8062

Subsystem 1 - Part No: 8R0 060 884 AR
Component: ECE 2013  1505

Subsystem 2 - Part No SW: 8R0 919 604     HW: 8R0 919 604
Component: DU7 High  H41 0104
Serial number: A130K.0C2584177

Subsystem 3 - Part No SW: 8T0 919 611 L    HW: 8T0 919 611 C
Component: E0380 Bedient  H02 0030
Serial number: 00000001329406

Subsystem 4 - Part No: 8R0 060 961 E
Component: CD-Database  4949

1 Fault Found:
02244 - Button in Control Head is Stuck
000 - - - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 5
Fault Frequency: 1
Reset counter: 70
Mileage: 265775 km
Time Indication: 0
Date: 2026.03.14
Time: 11:12:18

```
         Freeze Frame:
                Voltage: 11.50 V
                Hex Value: 0x0001
                    not available
```

---

Address 62: Door, Rear Left (J388)       Labels:. 8K0-959-795.clb
Part No SW: 8K0 959 795 G    HW: 8K0 959 795 D
Component: TSG HL        H01 0506

Revision:             Serial number: 0000044506002
Coding: 010C12204000240004
Shop #: WSC 06335 000 00000
VCID: 46D2B56FA8A0572AB1E-8012

No fault code found.

---

Address 69: Trailer (J345)       Labels:. 8K0-907-383.clb
Part No SW: 8K0 907 383 D    HW: 8K0 907 383 D
Component: Anhaenger     H09 0100

Revision: 1G001001    Serial number: 00000185507591
Coding: 0109080000000000
Shop #: WSC 25397 000 00000
VCID: 3530C2A3C546CCB2284-8060

No fault code found.

---

Address 6D: Trunk Elect. (J605)       Labels: 8K9-827-851.clb
Part No SW: 8R0 827 851 B    HW: 8R0 827 851 B
Component: J605  Master  H52 0330

Revision: --------    Serial number: 8R0827851B

VCID: 3B24D49BE3621AC2DE0-806E

Subsystem 1 - Part No SW: 8R0 827 852 B    HW: 8R0 827 852 B
Component: J756  Slave  H52 0330
Serial number: 8R0827852B

No fault code found.

---

Address 72: Door, Rear Right (J389)       Labels:. 8K0-959-795.clb
Part No SW: 8K0 959 795 G    HW: 8K0 959 795 D
Component: TSG HR        H01 0506

Revision:             Serial number: 0000044506066
Coding: 010C12204000240004
Shop #: WSC 06335 000 00000
VCID: 46D2B56FA8A0572AB1E-8012

No fault code found.

End----------(Elapsed Time: 01:44, VBatt start/end: 14.6V/14.7V)-----------
------------------------------5 Faults Found-------------------------------
 
   #2  

Crasher

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I have had this when one motor has failed and the other can't quite do it. Yours has the old units 8R0 827 851 and 2 B but you can't directly fit the revised D suffix units
 
   #3  

bonzaii

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When I had them out they both were turning when button was actuated, but that's as far as I was able to test. When I fitted them back in, they both looked like they're "pulling their weight", just not quite to the point I wanted. In a separate thread on this forum someone mentioned the struts might've given up and motors aren't able to lift it all the way on their own, perhaps it's something I should try replacing first as I imagine these are going to be fair cheaper and far less complicated than replacing the motors? It's 2012 after all so it's fair game if they haven't been replaced.

Also the only error I had on them was the connection issue from when I disconnected them - it hasn't returned since I cleared it.
 
   #4  

bonzaii

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So today I replaced struts. Old ones were indeed tired. After fitting, I pushed the tailgate to highest point, pushed and held close button until lights flash, and it made no difference. Looking at VCDS it set it to 301 so I, again, reset it to 400. It seems to reset itself back to 345 after locking and unlocking doors from keyfob.

I've been reading and from what I understand, there is a position sensor in the opening button assembly and that can sometimes cause issues. If that's true, is there any way I can read data from that sensor to see what it sees?
 
   #5  

Crasher

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I had this with a 2018 A4 and I could not find a way with VCDS, I had to use ODIS. There probably is a way, it was just that I was pushed for time.
 
   #6  

Ziddywerks

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I would recommend doing it through basic settings then selecting Set tail gate opening height . Write it in and see if it sticks.
 
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