HEX-USB+CAN no connection to interface when plug it in USB.

   #1  

gatis88

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Hello,

I am using the interface already for about 5 years till now. Bought it from my local dealer.
I started to get troubles about year ago, sometimes when connecting to USB it says in notification bar UNKNOWN USB DEVICE,
Then I try to reconnect it again and all works well. I was thinking that the problem might be in the cable, when I bow it seems to start working.
Few days ago it stopped working at all, when I connect to USB nothing is happening and no new devices showing in device manager.

Opened the interface case and using tester measured all USB wires.. All pins is good. So it seems that something happened with the interface.

Is there any way to send it back for repair, change, or other. I just don't want to throw it away and buy another for full price.

Regards, Gatis
 
   #2  

Santos

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Email our support team with the serial number of the failed interface.
 
   #3  

Dana

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Hello Gatis ,

Per our email conversation your RMA Number is 160222RA2 and your distributor (B.A.D.S) will be contacting you shortly to handle the FRR (Flat Rate Repair) transaction locally.
 
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