I would suggest that the first step would be to ditch the the clone/pirate VCDS you are currently using and get a legitimate one instead.What would be my best course of action from here
They are available directly from us:
https://store.ross-tech.com/shop/cat/VCDS
... Or from any of our authorized resellers:
http://www.ross-tech.com/distributors.php
Let us know via PM if/when you get one so we can adjust your forum status.
-Uwe-