Resolved Function not supported by gateway

[Newwave]

Hi, this is the first time in 12 years of using VCDS that ive had this message. can not get passed this message whatever i try. Any ideas please? the vehicle is a 2018 transporter. Thanks in advance.

 

[Derek]

Hello
Have you scanned this vehicle before?

Make sure the ignition is on, and also try running the scan by choosing the chassis type from the drop down list (chars 7 and 8 from the VIN)

Post the scan if it works and that will show more

Sticky - How to post an Auto-Scan

Using the classic, Windows-based VCDS: Also, please wrap your Auto-Scan data in CODE tags, like this: Chassis Type: 4G0 Scan: 01 02 03 05 08 09 0E 10 13 15 16 17 19 28 36 3B 3C 42 44 46 47 52 53 55 56 5F 62 72 82 84 85 8B 8E 8F 90 VIN: WAUBGAFC5CN015352 01-Engine -- Status: OK...

forums.ross-tech.com

Best regards
Derek

 

[Crasher]

Can you directly enter any address such as the engine or CAN BUS?

 

[Newwave]

Hello
Have you scanned this vehicle before?

Make sure the ignition is on, and also try running the scan by choosing the chassis type from the drop down list (chars 7 and 8 from the VIN)

Post the scan if it works and that will show more

Sticky - How to post an Auto-Scan

Using the classic, Windows-based VCDS: Also, please wrap your Auto-Scan data in CODE tags, like this: Chassis Type: 4G0 Scan: 01 02 03 05 08 09 0E 10 13 15 16 17 19 28 36 3B 3C 42 44 46 47 52 53 55 56 5F 62 72 82 84 85 8B 8E 8F 90 VIN: WAUBGAFC5CN015352 01-Engine -- Status: OK...

forums.ross-tech.com

Best regards
Derek

Hi no not scanned before, and cant choose chassis, it says the same thing whatever i try.

 

[Derek]

Try individual modules as Crasher suggested.
Also, is this a running van?
Does it show ignition and battery voltage as above 12v on the failed scan?
Best regards
Derek

 

[Newwave]

Can you directly enter any address such as the engine or CAN BUS?

Hi, no cant get any further than that message.

 

[Newwave]

Try individual modules as Crasher suggested.
Also, is this a running van?
Does it show ignition and battery voltage as above 12v on the failed scan?
Best regards
Derek

Hi yeah its running van and battery life is good

 

[Derek]

If you choose VCDS / Select / engine. Does it connect to the engine?

Battery life is good, but does it show ignition and battery voltage as above 12v on the failed scan?

Best regards
Derek

 

[Newwave]

If you choose VCDS / Select / engine. Does it connect to the engine?

Battery life is good, but does it show ignition and battery voltage as above 12v on the failed scan?

Best regards
Derek

Hi yeah does show battery at 12.2v and when i go into engine it say no response from controller.

 

[Derek]

Does it show ignition voltage on the scan and if yes, is it above 12v

What type of interface do you have?

Open VCDS, choose options / test and post the screenshot of the result

In Options, click restore defaults, click save, close VCDS, reopen VCDS and retry engine

Best regards
Derek

 

[Newwave]

Does it show ignition voltage on the scan and if yes, is it above 12v

What type of interface do you have?

Open VCDS, choose options / test and post the screenshot of the result

In Options, click restore defaults, click save, close VCDS, reopen VCDS and retry engine

Best regards
Derek

 

[Newwave]

would there be different OBD ports? this one doesnt look the same as all the rest.

 

[Derek]

I don't think so. Would you post a picture please

(You bought your VCDS from me so you're welcome to give me a call and we can go through some tests quickly on the phone)

Best regards
Derek @ ilexa

 

[Newwave]

I don't think so. Would you post a picture please

(You bought your VCDS from me so you're welcome to give me a call and we can go through some tests quickly on the phone)

Best regards
Derek @ ilexa

Hi Derek, found out what was going on, theres something plugged into original port, maybe something to do with an anti theft device? Unplugged it and all good now. Thanks very much for your help. Martin

 

[Eric]

Pictures please!

 

[Derek]

Hi Derek, found out what was going on, theres something plugged into original port, maybe something to do with an anti theft device? Unplugged it and all good now. Thanks very much for your help. Martin

Great! glad it's sorted
Best regards
Derek